Ram had it squared away in short order and the backup he set up ran perfectly. He told me there was a bug in the latest build which deleted a number on menu options. No cover-up, just out and admitted... See more
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Review summary
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Ram is more like a friend or neighbor than just a tech. Combined with the depth of his knowledge of the Windows operating system and his navigating its challenges, Ram is the type of guy you'd go to s... See more
Years ago I left Acronis for another company which in time proved to have difficult to understand and use backup software. After returning in 2023 I have been very satisfied with the guidance I neede... See more
I like the product and their customer service/technical help is top notch. None better in my experience. I've had their product over 3 years now and it does what was promised. Any problems have a... See more
Company details
About Acronis
Written by the company
At Acronis, we believe the data, applications, systems, and productivity of every organization should be protected against loss, theft, and downtime — whether it’s caused by cyberattacks, hardware, hardware failure, natural disaster, or human error. From MSPs supporting clients to enterprises serving global users to organizations handling sensitive data, we lower risks, improve productivity, and ensure your organization is #CyberFit.
Acronis True Image (formerly Acronis Cyber Protect Home Office)
With Acronis, you can completely protect your home and home office environment with one simple tool. Designed for today’s digital world, Acronis True Image is the most reliable, efficient, and easy way to protect and manage your computers, mobile devices, and personal digital identity. Acronis True Image delivers fast secure backup & painless recovery, AI-based security, remote management, Identity Protection* and cyber insurance*. Acronis True Image: reliable and fast secure backup with all round protection, including your identity, for your digital life.
Acronis is majorly-owned by EQT.
Backup, disk cloning, cyber protection and privacy tools that enable security for home users
Written by the company
- The most reliable cyber protection software on the market
- Be protected from the unexpected. The complete cybersecurity protection you need with an easy-to-use and reliable solution against data loss, cyberattacks, and identity theft* (*available in the U.S. for Advanced and Premium subscriptions).
Contact info
Rheinweg, 9 , 8200, Schaffhausen, Switzerland
- +41 526 302 800
- marketing@acronis.com
- www.acronis.com
4.5
Excellent
3K reviews
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Great product
Great product. I've been Acronis True Image customer for over 10 years. Their product support is excellent.
May 24, 2026
Unprompted review
I have used Acronis for years and…Still am a happy customer
I have used Acronis basic for years and just upgraded to the advanced plan. It is great to have a customer service human to talk to, especiaaly after struggling with trying to find a solution online
May 27, 2026
Unprompted review
Acronis Affected by the Microsoft Windows 11 April Update
After the Microsoft Windows 11 April "Patch Tuesday" updates, I was no longer able to make Acronis True Image 2025 image backups on any of my three PCs. After trying for several days to no avail, I contacted Acronis customer support. After filling out the case form, the very next morning I had a lengthy reply describing the most likely cause of the problem, how it was being remediated and contact information. As it turns out, Microsoft installed a patch in their update to block VSS module (as well as others), that was critical in Acronis functioning properly. A week later problem was resolved and my application is functioning as it should. In the meantime, I received multiple communications from Acronis Support inquiring about my reported problem. Acronis has a great product (I have used it for over 17 years), and an outstanding customer support department.
April 15, 2026
Unprompted review
Navigating the website is somewhat…
Navigating the website is somewhat confusing
May 12, 2026
Unprompted review
I'll be honest
I'll be honest: I am not good at this kind of thing, BUT THE SUPPORT WAS EXCEPTIONAL, and the product is excellent!!
BUY IT!! --You won't regret it!!
May 22, 2026
Unprompted review
I was very pleased that the tech was…
I was very pleased that the tech was very friendly and fixed my issue.
I am back in business using Acronis.
May 22, 2026
Unprompted review
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They do not support their old versions of software
They do not support their old software. They want you to buy their new yearly subscription products that you have to pay for yearly. I probably only needed to used this software once every 4 to 5 years, so why would I buy a yearly subscription. I have maybe 5 purchased licensed copies of their older software on my many computers that are no good anymore. I have found better software now, and some for free.
Acronis software is off my list to ever purchase again. You will never keep loyal customers by doing things like this.
May 19, 2026
Unprompted review
Reply from Acronis
Hello Bob,
We understand your concern, especially if your usage pattern is occasional rather than continuous.
At the same time, it’s important to clarify that the licensing and support model has evolved over several product generations, and this is not a recent change. Acronis products follow a defined support lifecycle, where each version is supported for a certain period and then gradually transitions to limited or self-service support.
With perpetual licenses, customers receive the right to use a specific version indefinitely. However, ongoing updates, compatibility with newer operating systems, and full technical support are tied to the active lifecycle of that version. This means that over time, older versions may no longer receive updates or full support as the ecosystem evolves. [Call with...Recording | Video]
Each customer effectively makes a choice at the time of purchase:
- either continue using a specific version long-term
- or move to newer versions (including subscription-based ones) to benefit from continuous updates, compatibility, and security improvements
We understand that this model may not fit every use case, particularly for users who only need backup functionality infrequently, and we appreciate your feedback on that.
The company representative sorted the…
The company representative sorted the problem out straight away
May 19, 2026
Unprompted review
Set and forget backup…
Ability to set and forget backup system. Excellent support when needed.
May 16, 2026
Unprompted review
Acronis Support
I have been using Acronis since 2018 but recently experienced backup failure on a new workstation. It eventually transpired that the problem was a windows VSS timeout issue. However, when I contacted Acronis support they could not have been more helpful.
When the problem persisted over a series of failed backups, the issue was escalated to a higher level team who coordinated remotely until the issue was resolved. Reassuring to know that this level of support exists.
May 14, 2026
Unprompted review
GREAT CUSTOMER SERVICE
May 12, 2026
Unprompted review
This was easily the best customer service ever.
This was easily the best customer service I’ve ever experienced. No other company tries so hard to make sure all issues are resolved. I will recommend you to others! Thank you.
May 13, 2026
Unprompted review
Quick response and very understanding…
Quick response and very understanding of the problem and provided the best solution.
May 8, 2026
Unprompted review
Home office backups were no good
I purchased their home office product 2 years ago and my laptop died about 6 months ago. I tried to restore to another laptop from the Acronis backup but it wouldn't allow me to open the files. At one time, a long time ago, Acronis saved my data and I could actually get answers to problems from their help desk. Last year, no solutions, no help, no access to my backed up data. Acronis has become like Microsoft, too big, too complicated. I do not trust Acronis with my data backups. I don't recommend their home office product. It was a waste of money.
January 1, 2026
Unprompted review
Reply from Acronis
Hi,
I understand your frustration — however, the behaviour you’re describing is expected.
Backup archives created by Acronis products are not designed to be opened or browsed without the application installed, as they rely on proprietary formats and components to ensure data integrity and consistency.
In addition, based on your description, it sounds like you are using an older (legacy) version. This can lead to compatibility issues when restoring data to a different system, especially if there are differences in hardware or operating system.
To proceed, I would recommend:
- Installing a supported version of Acronis software
- and, if the issue persists, contacting Acronis Support so they can assist with accessing or restoring your backup data
Best regards.
Acronis provides a great service and a great product
Acronis provides a great service. They can transfer both data and programs and drivers from one computer to another. It makes getting a new computer less painful. If you care about your data and want minimal pain in transferring to a new computer, you should consider buying Acronis True Image. They also offer malware protection.
May 8, 2026
Unprompted review
Solved!! Support tech understood my issue and…
Support tech understood my issue and was able to work through it with me. Solution was Windows related.
May 7, 2026
Unprompted review
excellent customer Support
constructive, friendly and prompt assistance from the service staff
May 7, 2026
Unprompted review
Issue on backup retrieval
The solution was through, well documented, and timely with great follow up couldn't ask for more.
May 1, 2026
Unprompted review
Expellant support folks
Expellant support folks. Timely updates on a fix for my issue.
May 5, 2026
Unprompted review
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