Acronis Reviews 

I purchased Acronis True Image during the trial period and find the product an excellent choice. Contacted customer support for one issue and received an immediate solution. I would highly recommend this sofware!

Support was very good, Felix Thales was very knowledgeable and find the problem right away.

Acronis has always been there for me since 2010. I don't lose data. Once set up, backups happen without my having to worry about reliability. When I've needed support (once) I filled out the support form and received a call, less than 48 hours later, from a very knowledgeable support tech that walked me through my needed solution quickly. They are listed as one of the top 5 backup solutions by many tech magazines with good reason.

This is a useful package which provides a full back-up within a reasonable time. The software is easy to install and to use. So far, I have only recovered a test file and it worked with no problems. I've not had to recover a full set of system and data files and so I'm not sure how easy that would be. One of the issues for me is that I'm not clear how I could recover all my data and software on to a new PC as the Acronis software is only installed on my existing PC. There are a number of back-up options available but Acronis is definitely worth a look.

He articulate very well, easily understood,and very considerate.

Acronis has restored my computer after a crash in a thorough / System Image Restoration manner. So much better than Windows' native tools. And Mahalakshmi is a great customer service agent with Acronis who has helped me more than once with her superior troubleshooting skills and fine bedside manner.

Couldn't do a Backup, submitted a Ticket and had info in about an hour. Then someone called to help, but our power was out so later I used the Links that had been sent and it worked. Then I got a follow-up call to make sure all was well. Excellent Service!

I have been using TruImage since about 2016. I was trying to add a perpetual license to my new computer and having difficulties. I files a support ticket and was up and running in about 2 hours. GREAT SUPPORT.

THIS IS A GREAT WAY TO STORE MY FILES. THE COMPANY HAS INTEGRITY. MY REPRESENTATIVE WAS KIND, PATIENT, KNOWLEDGABLE, AND MOST HELPFUL.

Needed to restore a full image from a defective HDD, to a SSD, worked as expected, no issues.

New exactly what to do an was very plesnt.

Acronis employees that I worked with were all very knowledgeable and quick to solve problems. Having worked with some of the smartest people in the world when employed I would place these guys near the top.

The technician was knowledgeable, experienced and ready to answer all my questions.

Buying and installing a perpetual license for ATI 2025 was very easy with no complaints. What does "erk" me is that pertetual licenses were dropped for an annual subscription until customer pressure and probably dropping sales forced Acronis to allow 2025 to be purchased. All good, but I now understand that a perpetual license for ATI 2026 will not be issued. Shame on you Acronis for not looking after your customers!! Sorry if this is incorrect info but as we're in 2026 I doubt it.
After Acronis response below:
1. An Annual subscription of £44 - discounted
2. £63 full annual price.
People may wish to skip a year (unless a discount is offered). Why are these companies so fixed on yearly profit when most customers are are looking for a "honest / reliable" company. Acronis is looking for profit not customer care.
Will remain with ATI until a better company is found.

Generally it works very well, and in the past I have used it successfully to recover both individual files and entire directories quite easily. The only problem I have is that occasionally I get a "file in use" message which causes Acronis to skip the file or directory on the current and subsequent updates, despite the file not being in use and checking out as intact when accessed directly. This problem seems to be more frequent since I have adopted Windows 11. ChatGPT thinks it may be the OS performing background operations and provided instructions on how to avoid it, but it has become more complicated than the old single button backup I got used to.

It's easy to create backups, and to restore specific data - altogether reliable. The one thing I find annoying is that when you load an external storage device, it doesn't list ONLY the backups on that device, but keeps and displays its own list, which includes backups that have been saved on other devices. This is a problem when assessing whether there is enough space available for a new backup, and what to delete. I already keep my own list. This is enough hindrance to make me look for another system.

I cannot determine whether I have made good, working setup selections. I do not know where to find guidance on strategies and options.

Does its job extremely well

Acronis tech support knew how to fix my two pronged problem. She connected with my computer and showed me how to regulate how many back ups I really needed so I did not have to enlarge my cloud back up

The company's representive was very prompt to offer a solution to my problem.
However the company's website needs to be improved - lots of clutter and not easy to find a contact.