Acronis Reviews 

Perfect assistance and solving problems quickly

So much better than my version from 2016.

I was directed to the right service manager who gave me good written directions. I followed it and then got more feedback when I asked questions. All concerns were resolved quickly. The prompt attention is much appreciated!

Incredible quick resolution same day

Fast response. Good advise to solve problem.

Excellent service; problem fixed within minutes.

The technician was very knowledgeable, thorough, patient and helpful. I was especially impressed with his ability to explain & resolve all my issues. Great customer service!!

Upgraded from a perpetual licence purchased in 2014 and running on old windows versions to a Win 11 perpetual licence. Received strong sales and technicqal help to allow me to do this.

Prompt response and quick resolution of the issue

Prompt response, detailed solution.

Good product, relatively easy to use. Has quite a lot of tools included in the package. Support very helpful

They took control of my computer and solved my issue without me having to do anything other than opening the link they sent me. Best support I have ever had with any program. You are the BEST!!!

I was Acronis customer for several years and initially I was happy. Software did what it should and if I needed technical help I could always reach customer service on the phone. Not on the first try, they have always tried to push help to online manuals, where instructions lacked clarity, but there was an active phone number and they responded, connected to my machine and did what needed to be done to address my issue. But lately things changed. My computer died. The reboot disk Acronis created for me did not work. I could not reach them on the phone, recorded message said individual clients' help is only via chat and online manuals. I tried the chat, it was useless AI. It opened the case for me though and two days later I got an email. But in the meantime I took my computer to a local shop. They were not able to reboot my system. We managed to save some of my files, but not the system. OK. I had an online backup with Acronis, I thought I can get those. But once again it took several days of back and forth emails, which were quite useless. Then I finally got a secret phone number and called. Only to learn from the technician, that my online backup does not exist.The only backup active was from my laptop, not the dead desktop computer. He could not tell me why it got deleted. I am beyond frustrated because among the lost files there were years of my tax returns.
They say in response they are nor responsible for backups that were deleted. But they are the ones who deleted my cloud backup. My computer died and I had no access to that backup, so I could not have deleted it even if I tried. They deleted it even though my license was intact and my second computer, was still active on their platform.

Not only is Acronis a great solution, but they have the support people in place to resolve very challenging technical issues. I called their phone and was AMAZED when a human actually answered within a short time. I had to call because I was challenged with the software not completing a boot up on an SSD drive replacement the first level support worked through a number of solutions. The issue was then escalated to engineering support and I received a meetup notice a day later. The 2nd level support rep was superb. Narrowed the problem down and had to run it through a number of disk and repair solutions which took a bit over 2 hours. But it was resolved and my unit is now operating with an expanded C drive to handle all the programs. Thank you very much for the great support!

Email, return email with fix and follow up phone call. Easy Peasy

Over the course of multiple issues, I have received excellent support by exchanging emails, with phone calls, and by remote log-in to my PC by Acronis. Masood Ahmed proved to be an extremely knowledgeable support engineer and a great communicator.

They responded to my request within 6 hours. I was sent a link to arrange a support call for an issue with the software. I booked a slot via the link. I got a call dead on time. It took only 10 minutes for the issue to be resolved.

Bait and switch tactics for Cloning. They force data collection while pretending you can clone a drive, but the free trial doesn't include this option anymore.

Definitively misleading. I will never use one of their products again and you shouldn't either.

Prompt response with Technical help. Patient, kind and great follow up.

I was so pleased to be able to quickly reach customer support by phone when I needed it. Their representative was attentive, patient, and informative as she helped me with my problem and with the use of their product. I couldn't have asked for better service.