I bought the Eartune Fidelity UF-A3 replacement ear tips for the Apple AirPod 3 and they are fantastic! With the stock ear tips they would get really slippery from ear wax and oils and would constantl... See more
Company replied
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Review summary
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Love these eartips for my AirPods!! They are comfortable to the point I almost don’t realize they’re there and I don’t feel like they are going to fall out of my ears like I do with the apple eartips.... See more
Company replied
When I lost an earbud and asked if ADV offers replacements, they said no but gave me 20% off + free shipping on my next purchase! I bought another pair because they're so perfect. Clear, responsive an... See more
I love the sound of the new AirPods Pro, but the fit with Apple’s ear tips was not great. Had to push it in every other minute, and it kept falling off (once even in a packed flight, that sent me to... See more
Company replied
Company details
- #8 of 11 best companies in Hi-fi shop
Information provided by various external sources
We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
Contact info
500 Northern Blvd, 11021, Great Neck, United States
- info@adv-sound.com
- www.adv-sound.com
4.1
Great
362 reviews
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This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
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Totally disappointed
Totally disappointed! The product was clearly used and damaged.. such a waste of my money. the fitting was so damaged that it did not even fit in the airpod. After struggling to make it work, threw it in the garbage as it was no use to anyone.
July 25, 2022
Reply from ADV.
Hello Shareen,
We're very sorry to hear about your experience! We only ship new and unopened packages for our AirPods Pro foam tips, and we worry that the package may have opened up along the perforated seams during transit.
We'll make sure to address this poor experience with you. Please lookout for an email coming from our team (support@adv-sound.com).
Kind regards,
Jane from Customer Services
ADV.
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Good quality and they do their job
Good quality and they do their job. Bought the XL and was hoping they’d be a little larger (darn my big ears!). They seem in line with other products LG size wise but comfortable foam and fun to have color options. Would recommend.
July 18, 2022
Reply from ADV.
Hello Adam,
Thank you for the review and we're glad to hear that you're enjoying the foam tips! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
AWESOME CUSTOM EAR TIPS !!
I ordered the Eartune Fidelity Custom Ear Tips
for my KZ ZS10 Pro Ear Buds.
I sent the ear impressions in that I had made
at my audiologist.
ADV made them perfectly to fit MY ears
and I am completely blown away at the quality.
The combination of these ear tips with my ear buds
blows the $1200 custom IEM's I had tried before
right out of the water !!
Thank You ADV !! :))
July 18, 2022
Unprompted review
Reply from ADV.
Hello James,
Thank you for the review and we're glad to hear that you're enjoying the custom tips! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
Consistent quality.
Been buying iem's from ADV for a couple years now and I have had nothing but positive experiences with the few products I own.
For the price it will be incredibly difficult/impossible to find iem's or headphones that match the build and sound quality that they offer, and I am honestly excited to see what new stuff they come out with in the future!
July 13, 2022
Reply from ADV.
Hello Daniel,
Thank you for the review and we're glad to hear that you're enjoying the products! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
Very happy about the discount fix, Good People
Well besides an e mail to get a discount on my first order didnt reach me till after i made my first order, everything was good. Gt3s are a bit bulky for my ears, but sound pretty good when powered. Free shipping didnt take long so overall im happy. ( a couple weeks later i was pleased to receive a message that i got a discount, good people, im very happy now)
July 10, 2022
Reply from ADV.
Hello Neal,
We're glad to hear that you're enjoying the GT3 Superbass! We're sorry to hear that the discount code reached you after you had placed your first order. To address this issue, we would love to help you manually apply the discount code through a partial refund for that order. Please look out for an email from our support team as well at support@adv-sound.com
Best regards,
Jane from Customer Services
ADV.
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One of the tips didn’t last as long as…
One of the tips didn’t last as long as the other so I had to buy a replacement. I had to buy one for $75. A discount would have been nice! I love my ADV Eartune Fidelity tips but the customer service has been mediocre.
June 24, 2022
Reply from ADV.
Hello Nik,
Thank you for the review and we were glad to help remake the missing piece per your request.
Due to the nature of the hand-made production for all custom products, even for the remakes, the process is the same and that's why we were not able to apply further discounts into your order. We appreciate your understanding and please feel free to reach out to us if you have any other questions at support@adv-sound.com.
Best regards,
Jane from Customer Services
ADV.
Excellent fit
Excellent fit. Glad I ordered them, as normal inserts were always falling out.
June 17, 2022
Reply from ADV.
Hello Robert,
Thank you for the review and we're glad to hear that you're enjoying the product! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
The best site for inear headphones
The best site for inear headphones. Cheap and the quality is impressive. Good support. I love it
June 17, 2022
Reply from ADV.
Hello Patrick,
Thank you for the review and we're glad to hear that you're enjoying the product! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
Reply from ADV.
Hello Ty,
Thank you for bringing this to our attention.
Upon checking the tracking information for your order, on June 11, USPS noted "No such number" and appears to have initiated a return to sender on your package. Our support team will reach out to you so that we can confirm the shipping address once more in order to arrange the shipment again.
Best regards,
Jane from Customer Services
ADV.
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I have been dealing with ADV for years…
I have been dealing with ADV for years and their service has always been first rate. Really like ADV>
June 9, 2022
Reply from ADV.
Hello Bob,
Thank you for the review! We're glad to help. Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
Great product 👍
June 7, 2022
Reply from ADV.
Hello Stephen,
Thank you for the review and we're glad to hear that you're enjoying the product! Please do not hesitate to reach out to us in the future with any questions or concerns.
Best regards,
Jane from Customer Services
ADV.
Maybe wrong size, maybe just meh ¯\_(ツ)_/¯
I might've enjoyed them more if I'd chosen a larger size so they'd fit a bit tighter, but my review of the mediums (and I wear the mediums that came with my AirPods Pro) is that they're fine, not really more or less comfortable than the included tips and I didn't notice much if any improvement to sound quality or isolation.
May 10, 2022
Reply from ADV.
Hello Evan,
We're sorry to hear that the foam tips may not have been the right fit for you. We would like to send you a set of large sized tips to try, and perhaps those would be a better fit for you. Please look out for an email from our support team at support@adv-sound.com.
Best regards,
Jane from Customer Services
ADV.
Great sound when you find the proper fit
Great sound when you find the proper fit, which wasn't on the tips included in the box, but rather from the Model X tips that I saved when my X's case got destroyed. I'm my case those were the dome shaped tips.
Great battery life and great band for the buck $$. I've hammering this puppies for over a week now that I can tell that there's s huge difference between them and the Model X.
I fell in love with Adv-sound products several years and and I always recommend their products, very competitive in price, great construction and great sound quality.
So far I have Model 3 Bluetooth(2017), Lightning(2018) and USB-C(2021) DAC Amps, Model X, Model Y and the Gaming Earbuds.
April 18, 2022
Reply from ADV.
Hello,
Thank you for the review and we're glad to hear that you're enjoying the Model Y. Please do not hesitate to reach out to us in the future with any questions for concerns.
Best,
Jane
Customer Service
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Really like them
Really like them, sounds great, connect very easy to my old iPhone 7, only gripe is that they are so sensitive that sometimes while i am putting in my ear I disconnect the call.
April 18, 2022
Reply from ADV.
Hello,
Thank you for the review and we're glad to hear that you're enjoying the Model Y. Please do not hesitate to reach out to us in the future with any questions for concerns.
Best,
Jane
Customer Service
Great products and great service!
April 9, 2022
Reply from ADV.
Hello,
Thank you for the review and we're glad to hear that you're enjoying the product! Please do not hesitate to reach out to us in the future with any questions or concerns.
Regards,
Jane
Customer Service
Great purchase
April 6, 2022
Reply from ADV.
Hello Lisa,
Thank you for the review and we're glad you're happy with the tips. Please do not hesitate to reach out to us with any questions or concerns.
Regards,
Josh
Customer Service
These are the best war bud covers ever
These are the best ear bud covers ever! They stay secure in my ear and allow all the features of my airpod pros to work correctly. They are super comfortable and my favorite color was an option! Will recommend and re purchase.
April 4, 2022
Reply from ADV.
Hello Shaquanda,
Thank you for the review and we're happy to hear you're enjoying the tips! Please do not hesitate to reach out to us with any questions or concerns.
Best,
Jane
Customer Service
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ADV were receptive to all my inquiries…
ADV were receptive to all my inquiries and timely in all their responses. I particularly appreciate that they made sure I was aware of any potential compatibility difficulties my IEM, Moondrop Blessing 2, may have with their Eartune Fidelity eartips. They could have said nothing, but instead confirmed the risks with me knowing I could then decide not to proceed with purchase. This gesture resonated with me and is not something I feel most companies would do.
March 10, 2022
Reply from ADV.
Hello Jon,
Thank you for the review and we're happy to hear you're enjoying the buds! Our customer's satisfaction is our highest priority and communication is part of that. Please do not hesitate to reach out to us with any questions or concerns in the future.
Best
Jane
Customer Service
The ear tips fit great and are very…
The ear tips fit great and are very comfortable. They form an excellent seal on my ears. They fit the same as other custom fit IEMs I own - the difference being these are softer vs harder plastic for the others. The stretch for me is to have been more accurate forecasting how long it would take to build them. I was expecting 3-4 weeks and it was 6+.
March 10, 2022
Reply from ADV.
Hello Richard,
Thank you for the review and we're happy to hear that custom tips are working properly.
However, we once again apologize for the amount of time it took to complete production. Generally, for new IEMs that were not on our compatibility list, there is an added two weeks to the lead time as our production team make sure that any possible issues are addressed before shipment.
Best,
Jane
Customer Service
Reply from ADV.
Hello Misha,
Thank you for the review and we're happy to hear that custom tips are working properly.
We apologize for the amount of time it took to complete production. Generally, for new IEMs that were not on our compatibility list, there is an added two weeks to the lead time as our production team make sure that any possible issues are addressed before shipment.
However, we had experienced a production issue which had pushed back the order fulfillment even further than normal. We are working with our production team to make sure that this doesn't happen with future orders.
Best,
Jane
Customer Service
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