AeroBand Reviews 

149
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the musical products sound fantastic, look superb, and are extremely convenient for daily practice sessions at home. People also love the wonderful customer support team, noting that any shipping delays or technical questions are resolved promptly by friendly representatives who go above and beyond. Some reviewers were not happy with occasional hardware defects, explaining that certain items stopped working properly shortly after delivery. A few consumers experienced frustrating communication gaps, mentioning long waiting times or getting no response whatsoever when asking for assistance.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its overall quality and innovative design.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as fast, prompt, and courteous.... See more

Quality

Users describe satisfaction with quality, highlighting that the instrument is very well built and... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and helpful support... See more

User experience

People report positive experiences with user_experience, highlighting how simple the operation is and how... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think what the most Impressive is the eco-system of the app and the guitar itself. I'm a bedroom music producer, since I play keyboard, Aeroband Guitar gives me a chance to learn how to arrange a gu... See more

Company replied

Rated 4 out of 5 stars

Great customer service and app that lets you modify the guitar to play various sounds and songs. Easy to use for practice but sounds feel electronic, but that’s okay as I only use it for practice.

Company replied

Rated 4 out of 5 stars

I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... See more

Company replied

Rated 5 out of 5 stars

Fast response and Great customer service and followup to technical questions, and suggestions are appreciated. This is a great company and their Aeroband Guitar product, which is Amazing! Who would... See more

Company replied


Company details

  1. Internet Shop
  2. Electronics Store

Written by the company

AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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1-star

No recent history of asking for reviews

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4.3

All reviews

(149)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

As for the PocketDrum Max 2

As for the PocketDrum Max 2, don't waste your time or money. This is an idea that should have stayed in the development room and studied in greater detail. In drumming one missed strike while playing is devastating much like missing a note while playing a piano. With that said it should be evident to anyone who plays a musical instrument. If all you can produce is sour notes that are off beat, put that instrument down. Pick one that works. There is no substitute for a well played instrument still to this day, 17th,May, 2026. I my humble opinion.

May 10, 2026
Unprompted review
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Reply from AeroBand

Hi Richard,

Thank you for sharing your honest feedback.

Our customer service team has already reached out to you via email to help troubleshoot and resolve this issue. Alternatively, you can also contact us directly at support@aeroband.net. We are committed to helping you until your problem is fully resolved.

We look forward to your email reply so we can assist you further.

Warm regards,
The AeroBand Team

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Rated 5 out of 5 stars

More than Pleased

Within the first year of having my AeroBand guitar, an issue developed with the guitar neck. I contacted customer service, explaining the problem and providing pictures. There was no hesitation in their response and with the replacement! They kept me up to date with shipping and even several emails checking the progress and my satisfaction. The replacement arrived in a timely manner, and it works perfectly. I could not be more pleased with customer support, and Kurt especially. Well done!

May 2, 2026
Unprompted review
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Reply from AeroBand

Hi D Bruce,

Thank you for the wonderful review!

We’re so glad we could quickly resolve the issue for you. Huge thanks for the shoutout to Kurt, he’ll be thrilled!

Enjoy your perfectly working AeroBand guitar!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Awesome after sales service

I could not find the extra guitar strings inside the guitar case, and when I inquired about this, AeroBand immediately dispatched this to me. On time delivery and great service.
The instruments also got delivered as per the sepcs.

May 4, 2026
Unprompted review
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Reply from AeroBand

Hi NISHAN,

Thanks for sharing your great experience with us!

We’re pleased we could resolve the extra strings issue promptly and that your instrument matches all specs perfectly.

Enjoy your playing!🎵

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

My Aeroband guitar experience has been lovely

My experience with Aeroband has been really good, I found the ordering process super easy (I also got a $25 Discount for Mothers Day), When I ordered the guitar I received an email saying there might be a slight delay - because of busyness- there was no delay I had it delivered to my door in less then a week. I have never played guitar before thats why the not needing to tune and easy chord was such a highpoint for me.

May 11, 2026
Unprompted review
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Reply from AeroBand

Hi Darryn,

Thank you so much for your kind words!

We’re thrilled to hear you had a great experience with us, from the easy ordering and quick delivery to the guitar’s beginner-friendly features.

Your kind words mean a lot!

Warm regards,
The AeroBand Team

Rated 3 out of 5 stars

Aeroband drumstick : Fun to start with, but not perfect

I bought these drumsticks to start learning drums, and I’ve been using them for several months now. I was really attracted by the idea of being able to play silently, as well as the space-saving aspect.

My order arrived quickly and the product was very well packaged.

Overall, I think it’s a good product for beginners, for learning and discovering drumming, but I probably wouldn’t use it in the long term.

The positive points include the sound quality, the fairly realistic rebound feel, and the versatility of the system (earbuds, Bluetooth speaker connection, GarageBand support, computer compatibility, etc.). The battery life is also quite good and lasts a long time between charges.

However, the drumsticks sometimes lack precision. The Bluetooth connection occasionally disconnects during a session, or the sound does not match the area being played (for example, I hit the snare drum but hear the floor tom instead). Since there is no actual physical drum kit, the playing zones are extremely sensitive — even a tiny movement can trigger another drum sound.

Another downside is the learning software included with the product. It feels very outdated, not intuitive at all, and the overall design is extremely basic. It does not make the learning experience particularly enjoyable or user-friendly.

As a result, you often need to recalibrate the system or stay very focused on your movements. It can make it difficult to fully relax and get completely immersed in playing.

May 8, 2026
Unprompted review
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Reply from AeroBand

Hi Mejia,

Thank you for your detailed review!

We are happy to hear that you enjoy the sound quality, rebound, and battery life of our drumsticks.

We also want to thank you for your honest feedback regarding the Bluetooth disconnections, sensor sensitivity, and the learning software. We take your comments seriously and are constantly working on firmware and app updates to improve the playing experience.

If you would like us to help troubleshoot the precision and connection issues, please kindly contact us at support@aeroband.net. We will continue to assist you as soon as we receive your message.

Thank you for giving us a try and for your valuable feedback!

Warm regards,
The AeroBand Team

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Rated 5 out of 5 stars

Good product and company, this thing Rocks!

I have used my Aeroband MIDI Guitar daily for over a year now. I love it and the customer service for me has been really good, like I get an answer the next day or sooner sometimes. Each update seems to make things work a little better and the update they just did, gives you a lot more onboard instrument possibilities although the software updates are a bit "Clunky" to install and could be thought out better for those who are not very computer literate. I really like the little sound fix they made where a strum doesn't stop abruptly and rings out completely like a real instrument would. Sound is really good now. The Dual tone mode is nice, it gives you a fuller sound with a "backup" piano or electric piano playing along. I'm sure more backup instruments are coming from them. After playing with the given Drum loops they offer, I must say there are many more, but they seem to have removed the other ones that I thought were really good. I don't like the news ones. They are just weird, but don't get me wrong, this is a fantastic instrument and I love it! I like how this thing evolves over time.

May 5, 2026
Unprompted review
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Reply from AeroBand

Hi Harlan,

Thank you so much for the rockin’ review!

We’re so glad you’ve been enjoying the MIDI Guitar daily.

It’s great to hear the strum fix and Dual Tone mode are hitting the right notes for you! We’ve noted your feedback about the software installation process and the drum loops, and we’ll pass it right along to our dev team.

Thanks for growing with us!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Good Product-Good Service

This Aeroband MIDI Guitar has brought back the joy of performing. My painful arthritic hands were keeping me from playing along with my band. I have found some interesting techniques to quickly program for the next song while the guys prepare. Yeah some "purists" find it offensive to have something like this but I think they are just jealous. This company gets back to me within a day or two when I question something. My only worry is what happens if they quit supporting software someday, are we S.O.L.? I have seen a work around for this possibility online, but it means you cannot update the computer or you lose it as I understand it. So far so good.
Some things to fix:
I would like it if they would allow for an Eb in the EasyChord software because I have sometimes used all my "D's" and it won't let me program an Eb configuration so that's somewhat annoying. Also, I used to like the feature on EasyChord the background color for the Chord letters were colored because it was easier to associate it with the colors on the guitar fret indicators on the neck.
Also I have noticed that the EasyChord strings when programmed for an "F" chord and some other chords as well, Aeroband plays an "E" on low E string which is not in an "F" chord, it should program an "F" there. I noticed that problem elsewhere in other chords, and tried to research it online to see if I am crazy, it seems the "E" is sometimes left in when people play because they have trouble omitting that string 6 but that's really a dumb excuse. Another thing is the software updates are a bit clunky and challenging if you are not as computer literate. Yes, not perfect but this thing has been an absolute joy for me to be lead singer in gigs and play along as well. Again, Thanks Aeroband for bringing back this joy to me.

April 30, 2026
Unprompted review
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Reply from AeroBand

Hi Harlan,

Thank you for such a detailed and heartfelt review!

We really appreciate your feedback on EasyChord. We’ve sent them straight to our dev team to review.

Thanks for sharing your experience, and keep up the great work with your band!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Never get into a rut

Never get into a rut, just change coarse and indulge into the versatility of this great instrument.

April 23, 2026
Unprompted review
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Reply from AeroBand

Hi Jeff,

Thanks a million for your kind rating!

Hope you continue exploring new sounds and musical styles.

We highly value your lovely support!🎵

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Great customer service!

The contact person, Emma, at AeroBand fielded my questions, and chased down and found the right answers with the tech people at the company, and got back to me quickly with a great solution!

April 14, 2026
Unprompted review
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Reply from AeroBand

Hi Gary,

Many thanks for your fantastic review and kind words!

Glad we could help and deliver a quick solution for you. We value your support greatly.

Have a wonderful day! :)

Warm regards,
The AeroBand Team

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Rated 5 out of 5 stars

Working with Kirk at AeroBand Guitar he…

Working with Kirk at AeroBand Guitar he has been awesome. Great customer service and really has gone out of their way to satisfy their customers.
If you’re looking for a great electric guitar that makes several different sounds then search no further. This company will take care of your needs and replace things if there’s an issue and make things right!

April 13, 2026
Unprompted review
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Reply from AeroBand

Hi Phillip,

Thank you so much for your review!

We’re so happy to hear Kirk provided you with such amazing customer service. He truly goes above and beyond to make sure our customers are satisfied, and we’ll be sure to pass along your kind words to him.

We’re also so happy you love our AeroBand Guitar and its versatile sounds. Your support means the world to us, and we’re committed to always taking care of our customers and making things right if any issues arise.

Thank you again for choosing AeroBand. We hope you enjoy your guitar for years to come!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Aeroband guitar has renewed my enthusiam

I was initially put off by the price but eventually bought the guitar. I was a part time player but couldn't find the time or motivation to continue with a traditional guitar.
The Aeroband guitar has renewed my enthusiam. No getting it in tune before playing.
I had a concern that one string sounded flat so emailled support. They responded quickly and when I didn't answer them, they contacted me again.
Issue was resolved first time.

April 5, 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Stuart,

Thank you for giving us a try despite the initial hesitation.

Hearing that you skipped the tuning and got straight back to enjoying music is amazing.

We’re always here if you need us. Rock on! 🎶

Warm regards,
The AeroBand Team

Rated 1 out of 5 stars

This company will add stress to your life, like getting blood out of a stone to get your money back

This is absolutely the worst company I have ever dealt with in my life of 46 years. I bought this as a present for my son for Christmas and it did not turn out to be what he expected so I contacted them and they sent me a label to return the item and it was invalid as I tried to send back the very next day. They then would not respond to emails and would randomly send generic emails saying we’re sorry why haven’t you returned the product yet? And beg you to keep the guitar saying we will refund you 50% of the cost to keep it. Tragic! It took me 4 months of emails to banks trading standards to get my money back and return the product and I have only been made to feel by this company that it’s my fault. They’re full of apologies that mean absolutely nothing. Do not buy anything from this company unless you want a complete headache and be out of pocket. Look at their other reviews! Im sure they will reply to this that I was at fault, but who wants to keep somthing worth £320 sat in a box they don’t want for 4 months to get their money back? Absolutely no one! If you do buy from them, I wish you all the best, but you have been warned. Also for all the inconvenience, it cost me money to get my money back. Good luck 🫣

April 11, 2026
Unprompted review
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Reply from AeroBand

Hi Barrie,

We sincerely apologize for the frustrating experience you had.

Please kindly email us directly at support@aeroband.net. Our customer service team will continue to reply to your email and is standing by to assist you until this is fully resolved.

We are deeply sorry for the disappointment caused and hope to have the chance to make things right.

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, ready, precise, trustable. My aeroband guitar stop to work, I just drop a mail and they supported and followed up until the problem was completely solved. I really appreciate the service and now enjoy my guitar.

March 27, 2026
Unprompted review
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Reply from AeroBand

Hi Francesco,

Thank you so much for the kind words!

We’re happy to hear our team could help get your guitar back up and running.

Enjoy playing!

Warm regards,
The AeroBand Team

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Rated 5 out of 5 stars

Great Customer Service

Had issues with product. Customer service took care of said problem Promptly. Would recommend.

April 6, 2026
Unprompted review
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Reply from AeroBand

Hi Steve,

Thanks for the great review!

We’re glad we could quickly fix the issue for you. We really appreciate your recommendation!

Happy drumming!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Support

The support is very fast and understanding, the products are conform to the description .

April 1, 2026
Unprompted review
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Reply from AeroBand

Hi Noa,

Thank you so much for your wonderful review!

We’re so happy to hear our support team was fast and understanding, and that our products live up to your expectations.

Thank you again for your trust and support. We look forward to serving you well in the future!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

The Awesome Aeroband Guitar

I love the Aeroband Guitar. It is awesome.
Having access to detailed info and advice from the company is invaluable and I will certainly be coming back for more as I progress through the many aspects of this instrument.
Thank you.

March 25, 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Ian,

Thank you so much for the 5-star review!

We are so happy to hear that you are loving the Aeroband Guitar. Our team is always here to support you on your musical journey.

Happy playing!🎸

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Excellent customer support

The customer support staff was very professional and patient to guide me resolving my issue. Finally, my issue was resolved in couples of days, which is beyond my expectation.

March 27, 2026
Unprompted review
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Reply from AeroBand

Hi Mike,

Thank you so much for your kind words about our customer support!

We are truly thrilled to hear that our team was able to assist you professionally and patiently, and that your issue was resolved within just a few days, exceeding your expectations means the world to us.

Your feedback is incredibly valuable to us, as it motivates our team to keep delivering the best possible service to every customer. We truly appreciate your trust and support.

Warm regards,
The AeroBand Team

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Rated 4 out of 5 stars

Good Customer service

Was having issues. But was resolved quickly.

March 14, 2026
Unprompted review
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Reply from AeroBand

Hi Steve,

Thank you for the review.

We’re glad we could quickly sort out the issue for you. We’re always here to help if you ever need anything in the future!

Happy playing!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

AeroBand - Guitar and exemplary customer service experience

I have been playing guitar for some 65 years now. I have a classical acoustic guitar, a 12 String Höfner I bought in bought in Amsterdam back in 1971, and an electric solid body guitar. I saw the AeroBand Guitar demonstrated on Facebook and decided to give it a try. I was absolutely delighted with the design and quality of the guitar and of the case it came with. The sound of each mode of the guitar is great, and the long battery life is appreciated. The plug in microphone is also great with the ability to add echo to enhance my singing voice.
I decided in March 2026, to order 2 packs of replacement strings just in case I broke a string and would be stuck waiting for a replacement. I ordered them on 8th March and USPS claimed delivery on 13 March. However they never arrived (USPS later admitted a misdelivery that couldn’t be recovered).
I contacted Both AeroBand and USPS, with the following results:
USPS investigated, reported an unrecoverable misdelivery, then simply apologised and closed my enquiry.
AeroBand reshipped (With no charge) 2 sets of strings on 17 March and this time had a successful delivery on 23 March. What wonderful customer service, not expected these days.
I have been most impressed with the AeroBand brand in general. Thank you AeroBand for everything.
Alexander Hamilton – Houston Texas USA.

March 28, 2026
Unprompted review
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Reply from AeroBand

Hi Alexander,

Thank you so much for this incredible review!

We are deeply honored that a guitarist with your incredible 65 years of experience enjoys the AeroBand guitar so much.

We are also glad we could step in and get those replacement strings to you after the USPS mishap. Providing great service is very important to us.

Thank you again for your wonderful support and for trusting AeroBand. Keep on making beautiful music in Houston!

Warm regards,
The AeroBand Team

Rated 5 out of 5 stars

Great guitar and great service!

Not only is the AeroBand guitar awesome, the customer service is just as great! I found slight cracks in the LED light strip. After I contacted customer service, within two weeks I received a replacement neck at no cost. More than expected and greatly appreciated.

March 10, 2026
Unprompted review
AeroBand logo

Reply from AeroBand

Hi Amazing Mike,

Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you are loving your AeroBand guitar.

We also really appreciate your kind words about our customer service. If you ever need any help in the future or just want to share more of your musical journey with us, please don’t hesitate to reach out.

Keep on rocking!

Warm regards,
The AeroBand Team

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