I think what the most Impressive is the eco-system of the app and the guitar itself. I'm a bedroom music producer, since I play keyboard, Aeroband Guitar gives me a chance to learn how to arrange a gu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and app that lets you modify the guitar to play various sounds and songs. Easy to use for practice but sounds feel electronic, but that’s okay as I only use it for practice.
Company replied
I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... See more
Company replied
Fast response and Great customer service and followup to technical questions, and suggestions are appreciated. This is a great company and their Aeroband Guitar product, which is Amazing! Who would... See more
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Company details
Written by the company
AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free
Contact info
Diamond Bar, USA, Diamond Bar, United States
- support@aeroband.net
- www.aeroband.net
4.3
Excellent
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Just terrible
Just terrible. The drum sticks wouldn't calibrate. My kid's Christmas wasn't what I wanted. I've been calling and emailing ever since I couldn't fix the sticks and can't afford anything to replace my kid's gift. They've had me go back to the post office for a tracking number! Did it, all good, right? Wasn't good enough. Then they wanted pics of a product I sent back a month ago. Forget these folks, and let them know who's to blame for a bad Christmas. It was aeroband, not daddy.
January 1, 2026
Unprompted review
Reply from AeroBand
Hi Craig,
We are truly sorry to hear about your experience and the disappointment this caused for you and your child this Christmas.
We understand how upsetting it is that the item wouldn’t calibrate, and we want to make this right for you and your child.
Could you please kindly send an email to support@aeroband.net with your detailed order information? Our customer service team will prioritize your case and assist you until the issue is fully resolved.
Again, we are so sorry for letting you down. We appreciate your patience as we work to make this right, and we hope to have the chance to restore your trust.
Warm regards,
The AeroBand Team
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Great customer support
Great customer support! The team was helpful, responsive, and solved my issue quickly. Really appreciate their service.
March 19, 2026
Unprompted review
Reply from AeroBand
Hi Hannah,
Thank you so much for your wonderful review!
We are thrilled to hear that you found our team helpful and responsive. Providing quick and effective solutions for our customers is our top priority, and we are glad we could resolve your issue.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
The AeroBand Team
I was given a pocket drum 2 by my wife…
I was given a pocket drum 2 by my wife as a gift. Unfortunately the adapter was faulty and I couldn’t get it to work. I got in touch with the helpdesk and they responded within a few hours. Immediately offered to send me a new adapter and I should receive it in a few days. Very happy with the level of customer service
March 9, 2026
Unprompted review
Reply from AeroBand
Hi Rob,
Thank you so much for taking the time to leave us this review!
We are sorry to hear that the adapter in your gift package was faulty, but we are thrilled that our support team could resolve this for you quickly. We strive to provide prompt and effective service, and your feedback means a lot to us.
We hope you enjoy your Pocket Drum!
Warm regards,
The AeroBand Team
Great midi controller for guitarists
I play guitar for more than 50 years but for MIDI I had to use a keyboard. The Aeroband guitar is not only a great midi controller for guitarists but also a great guitar to take with you with the multiple inbuild sounds and speaker.
You don´t need a capo to play along because of the full octave up and down.
I had contact with the support department for a minor thing. Their response is quick and thoroughly.
March 18, 2026
Unprompted review
Reply from AeroBand
Hi M VdP,
Thank you for the amazing review!
We are thrilled to hear that you enjoy the guitar as a MIDI controller. It’s great to know that our support team could help you out quickly.
Happy playing!
Warm regards,
The AeroBand Team
The guitar should have arrived by…
The guitar should have arrived by today, but hasn’t. There’s no customer service support. Us guitarists get excited about new kit. The frustration and lack of support really spoils the experience. 0/10 so far Aeroband.
March 5, 2026
Unprompted review
Reply from AeroBand
Hi Alan,
We sincerely apologize for the delay in your delivery and for the frustration this has caused. We understand how exciting it is to receive new gear, and we are truly sorry that this experience has fallen short of your expectations.
We want to make this right for you. Please email us at support@aeroband.net. Once we receive your email, our customer service team will do the best to help you.
Thank you for bringing this to our attention.
Warm regards,
The AeroBand Team
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Top class Product and Customer Service
I had a bit of an issue with my delivery for the drum sticks. Nothing to do with Aeroband, more to do with the courier.
Aeroband sorted this out for me straight away with no fuss at all.
The customer service is second to none.
The drum sticks themselves are fantastic. They look and feel superb and I was playing straight out of the box.
February 16, 2026
Unprompted review
Reply from AeroBand
Hi Colin Preston,
Thank you so much for this amazing review!
We’re really sorry you experienced a delivery issue, but we’re glad we could step in and get it sorted quickly and smoothly for you. Your understanding means a lot to us.
Knowing that you’re happy with both the product and our customer service truly motivates our whole team.
Thank you again for your trust and support. We’re thrilled to have you as part of the AeroBand community! 🎵
Warm regards,
The AeroBand Team
The product and the support are excellent
I’m left handed and the AeroBand sent me left handed product
February 17, 2026
Unprompted review
Reply from AeroBand
Hi Kobi Meridor,
Thank you so much for sharing your experience!
We’re really happy to hear that you received the left-handed version — we know how important it is for musicians to have gear that truly fits their playing style.
If you ever need any assistance or have feedback to share, we’re always here to help. Thank you for choosing AeroBand and for being part of our community! 🎵
Warm regards,
The AeroBand Team
Emma was an awesome Customer Support…
Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.
January 22, 2026
Unprompted review
Reply from AeroBand
Hi Sanjay Chawla,
Thank you so much for taking the time to share this wonderful review!
We’re absolutely delighted to hear that Emma was able to support you so well. She truly cares about our customers, and we’ll make sure your kind words are passed along to her — it will mean a lot.
At AeroBand, we always aim to provide not only innovative products but also reliable and attentive customer service, so it’s incredibly encouraging to know that your issue was resolved smoothly and without difficulty.
Thank you again for your trust and support. We’re grateful to have you as part of the AeroBand community! 🎵
Warm regards,
The AeroBand Team
Problem solved
I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to the problem which has been resolved quickly.
Hanan seems to get mentioned a lot in reviews and this is the person who helped me too. Thanks Hanan!
January 22, 2026
Unprompted review
Reply from AeroBand
Hi Barry,
Thank you so much for updating your review and for giving us the chance to make things right. We really appreciate your patience while we resolved the issue with your guitar.
Hanan will be thrilled to hear your kind words. She truly cares about making sure our customers feel supported and heard.
Your feedback means a lot to our team and motivates us to continue improving our service.
We’re glad everything was sorted quickly and hope you’re enjoying your guitar to the fullest!
Warm regards,
The AeroBand Team
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Hanan provided excellent customer…
Hanan provided excellent customer service, very impressed 👏 well done Aeroband.
January 22, 2026
Unprompted review
Reply from AeroBand
Hi Nic BB,
Thank you so much for your wonderful feedback! We’re delighted to hear that Hanan could provide excellent support and make your experience a positive one. Our team works hard to ensure every customer feels valued, and your kind words mean a lot to us. We’ll be sure to share this with Hanan: well done indeed! 👏
Warm regards,
The AeroBand Team
Pocket Drum 2 Plus bass drum pedal
I had a problem with the my Pocket Drum 2 Plus bass drum pedal intermittently loosing Bluetooth connection.
I reached out to AeroBand Support and spoke to Emma. The service was outstanding. Very courteous and professional. I'm very happy my Pocket Drum device itself, and even more the support I received.
Thank you Emma, and AeroBand Support.
January 10, 2026
Unprompted review
Reply from AeroBand
Hi Tom Lyon,
Thank you for sharing your experience! We’re thrilled to hear that Emma and our support team could assist you and that you’re enjoying your Pocket Drum 2 Plus. We truly appreciate your kind words and are always here to help you make the most of your music. 🎵
Warm regards,
The AeroBand Team
Non-exisent customer support
I have been trying to contact Aeroband for 2 weeks via multiple emails and messages to their WhatsApp to arrange a return which I am eligible for according to their website and haven't received a single reply to any of my attempts despite saying they'll respond within 1 working day. From reading reviews on Trustpilot and other sites it sounds like I am not alone. They advertise 'Responsive customer support' - so where is it? I'm extremely disappointed and only wish I'd read more reviews before purchasing. I also believe the adds they push out are paid actors, not honest reviews of the product. Avoid.
January 10, 2026
Unprompted review
Reply from AeroBand
Hi Stephanie Marriott,
We’re very sorry to hear about your experience and sincerely apologize for the lack of response. This is not the level of service we aim to provide. Please contact us directly at support@aeroband.net with your order details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us, and we’re committed to making this right.
Warm regards,
The AeroBand Team
Terrible service and product
I bought the aero drums as a Christmas present and it stoped working after the second use. I have emailed aero support 3 time since 29th December and haven’t received any correspondence despite their website saying they respond within 2 working days. Paid £114 for something that doesn’t work and no comeback as I cannot get a response. Terrible product and even worse service.
January 8, 2026
Unprompted review
Reply from AeroBand
Hi Mrs Claire Boardwell,
We’re truly sorry to hear about the issues you’ve experienced and the delay in our response. This is not the experience we want for our customers, and we completely understand your frustration. Please reach out to us directly at support@aeroband.net with your order details so we can resolve this as quickly as possible. We appreciate your patience and are committed to making this right.
Warm regards,
The AeroBand Team
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Refund policy
I was pleasantly surprised with their refund policy choices. You could either get a full refund or a partial refund but still keeping the pocket drum set. We chose the latter. To keep it was a great option. It’s the best of both worlds!
January 7, 2026
Unprompted review
Reply from AeroBand
Hi Michee McKenna,
Thank you so much for your feedback! We’re delighted to hear that our refund options worked well for you and that keeping the pocket drum set was the perfect choice. Our goal is always to provide flexibility and make sure our customers can enjoy their products in the way that suits them best. We hope it brings you lots of fun and music-making moments! 🥁
Warm regards,
The AeroBand Team
AeroBand Guitar - a new instrument unto itself
The AeroBand guitar is unique and even without its MIDI capability and built-in instrument voices, it can be used to do some pretty creative things just with its guitar sounds. I am only beginning to explore what this instrument can do. Yes, it can't do MANY things that guitars can but the reverse is also true. Someday, somebody is going to put out a tune made solely on this "guitar" that will get some attention.
I MUST also mention that I bought the guitar (directly from AeroBand's website) during the 2025 Christmas season (USA). In the process, a few very minor issues came up where I had to deal with AeroBand Customer Support and the experience was incredible. Their politeness, attention to my concern, their follow-ups, etc. etc., were beyond satisfactory. I have never had any company's customer support interact with me in such a positive way.
January 5, 2026
Unprompted review
Reply from AeroBand
Hi D.MacNagle,
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re truly glad to hear that you’re enjoying exploring the creative possibilities of the AeroBand guitar, even beyond its MIDI capabilities. Your perspective on how it opens up different musical possibilities really resonates with our original vision for the instrument.
We’re also happy to know that your experience with our Customer Support team. Providing respectful, attentive, and reliable support is something we take great pride in, and your feedback means a lot to the entire team.
Thank you again for your support and encouragement.
Warm regards,
The AeroBand Team
Wireless headphones are TERRIBLE
Bought the drumsticks and kit, and the bundled wireless headphones.
They are called "AeroBand Z002".
These are the worst headphones I have had since the 80's, the sound is tinny, what a terrible product, and impair £70 for them.
They are offering me £20 to keep them, but I don't want them, they are so bad that they are defective.
Terrible customer service and terrible headphones.
December 25, 2025
Unprompted review
Reply from AeroBand
Hi Alistair Chisholm,
We’re very sorry to hear about your disappointment with the headphones and for the frustration this situation has caused. That is certainly not the experience we want any customer to have.
We’d like to clarify that our customer support team is still actively in contact with you and working toward a resolution. As communicated previously, there is no requirement for you to return the headphones, and our team is continuing to explore the best way to properly address your concerns.
We sincerely apologize if there was any misunderstanding during this process or if our communication caused confusion. Your feedback has been shared internally, and we truly appreciate you giving us the opportunity to make this right.
Our support team will remain in touch with you directly, and we are committed to resolving this matter as fairly and clearly as possible.
Warm regards,
The AeroBand Team
I got great service
I got great service. Even when due to delivery courrier 🚚 issue we weren’t able to find out about our order, I got fast and great service from Costumer service and everything worked out perfect.
My husband loves the AeroBand Pro 2 and is getting more confident with it by practicing.
Very good purchase if you have little space at home and you’d like something portable like this is.
December 25, 2025
Unprompted review
Reply from AeroBand
Hi MSN,
Thank you so much for your kind words! We’re thrilled to hear that our customer service was able to help you quickly, even with the delivery hiccup, and that everything worked out perfectly.
It’s wonderful to know that your husband is enjoying the ProcketDrum 2 Max and gaining confidence with practice. We designed it to be compact and portable, so it’s great to hear it’s working well in your home!
We really appreciate your support and hope the music-making continues to bring joy to your household. 🎵
Warm regards,
The AeroBand Team
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SCAM will not respond to return requests
This company will not respond to multiple attempts to contact them regarding a return. They advertise that they accept returns but then ignore you when you try to do it. There are tons of posts on Reddit about the company being impossible to contact/not responding to customers and they do not even have a customer service number. It appears they are a scam. Stay far away. I am going to have to do a chargeback as they refuse to respond to any attempts to contact them.
December 29, 2025
Unprompted review
Reply from AeroBand
Hi Jodi Loden,
Thank you for your feedback. We’d like to provide some additional context and sincerely apologize for the frustration you experienced.
To clarify the timeline:
You first contacted us on December 26, during the peak holiday season. Due to a very high volume of inquiries at that time, our response was delayed. We replied on December 31, explaining the situation and offering two clear resolution options to resolve your issue. Unfortunately, we did not receive any further response from you after that.
We fully understand how delays, both in logistics and communication, can be upsetting, especially during the holiday period. Peak season places significant pressure on customer support, warehouses, and carriers, but this is not an excuse, and we are actively improving our processes to avoid similar situations in the future.
We want to be absolutely clear that we do respond to customers and honor returns in accordance with our policy. We genuinely regret that this experience led you to feel otherwise.
If you are still willing, we would very much like the opportunity to help you resolve this matter. Please contact us again through our official support email with your order details, and we will prioritize your case immediately.
Thank you for your patience and for sharing your concerns. Your feedback helps us improve.
Kind regards,
AeroBand Customer Support Team
Fantastic instruments and toys at the same time
Well, first of all - the guitar is great. Love the digital features and it's really easy to play. I'm not a beginner but it spoils you really much when you don't have to push so hard strings anymore. Also built-in speaker sounds great.
I also ordered Drum Sticks and they got lost during the delivery. I was so worried that I actually just got fooled, but no, the team was so supporting, even gave me a discount and charged it back to my CC. And of course, sent me another package for free.
Drums are a nice to play around, not sure how good you can actually play them if you want to make something serious, but they are lovely and design for both items is super cool.
Love AeroBand.
Waiting for some new products :)
December 4, 2025
Unprompted review
Reply from AeroBand
Hi Special Worker,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really happy to hear that you’re enjoying the AeroBand guitar, especially the digital features, playability, and built-in speaker. It means a lot to us to hear this from an experienced player.
We’re also truly grateful for your understanding regarding the drumsticks delivery issue. While we’re sorry for the inconvenience caused.
Thank you for your kind words about the design and for your trust in AeroBand. We’re excited to keep improving and developing new products, and we hope you’ll enjoy what’s coming next.
Warm regards,
The AeroBand Team
No customer service
Its already been more than two weeks since I ordered, I haven't received an email with tracking or anything, the website just says "track your order with shop" and there is nothing. I have emailed support twice and even sent a message on Instagram for whatever that helps. I understand peak season but for the price at least give a tracking number. I have no idea now if I just lost my money
December 3, 2025
Unprompted review
Reply from AeroBand
Hi Nuriel,
We’re truly sorry for the worry and frustration this has caused. You’re absolutely right, waiting more than two weeks without receiving tracking information or timely responses is not the experience we aim to provide, and this is on us.
Due to the peak season, both shipping and customer inquiries were significantly delayed, but we acknowledge that we did not communicate clearly or proactively enough, especially given the price of the product. We completely understand why this would make you concerned about whether your order went through at all, and we sincerely apologize for that stress.
Please rest assured that we are not a scam, and your order was placed successfully. We are actively working to improve our response times, tracking notifications, and overall transparency so situations like this can be avoided in the future.
Thank you for your patience and for sharing your experience. Your feedback genuinely helps us improve.
Best regards,
The AeroBand Team
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