AeroBand Reviews 

I purchased Pocket drum 2 max and, besides the very good quality product, I was also surprised about customer service which was fast and competent, I highly recommend all their products.

The support via e-mail went above and beyond my expectations. They are fast in response and gave me solutions for issues with student discount and overall payment.
Howard gets 5 stars!

I have purchased two Aeroband guitars and mine won’t charge and is useless. My wife’s is have some issues but is usable so far. How can I get in touch with someone to help me! I have emailed, called and tried to join chats and other things finally got one customer service person to send me a email of questions but then nothing after I sent him what he was asking for. Please tell me how to get this resolved! Phone number only goes to voicemail and no one has ever called back. Customer service email says they will help once, but then nothing. I am about ready to go to the credit card and do a fraud cancellation if nothing happens soon. Only had guitar for 4 days and won’t charge! Please help! Order number ABD00050480.

Update to my review:

After sending several emails to customer support and trying to make phone calls and leaving messages, I believe we have the situation resolved. They have sent me a return label for the broken guitar and I have returned it. They assure me that I will be sent a replacement that is in good working order as soon as they receive the return. I believe we are speaking with a customer support that only is there in the night hours of the US. This makes it seem that they are not responding promptly. Last night I actually got in touch with the representative while he was there and he responded quickly. While I still believe Aeroband needs to work on their customer support, they are responding in email but not on the phone and hopefully this will be resolved soon. The guitar my wife has is working good now and the app is enjoyable to use with the guitar. So I am going to give it a try and give it a chance. I will update it again when I receive the new guitar. I have increased my review to 3 stars for now and might consider a better review as I begin to use the guitar and app. I have only been able to see my wife using it for the most part and it does look nice!

The stringless guitar gimmick is just that, a gimmick. Sounds like a child's toy and is unresponsive if you play too fast. First Act makes a better guitar than these guys.

Pocket drum 2 Max -basically a great and fun product if it had worked as described.

Practically impossible to set up and calibrate as described and shown in tutorials here and there, the set is worthless in use. I bought the product end of year 2024 and I have tried and a drummer friend of my mi e has tried - without any luck - to calibrate…

I am VERY disappointed … don’t buy this product if you want something that works for you.

Should've checked trustpilot before ordering..
Unfortunately similar experience to the other customers. Very bad experience with the customer service. Not being cooperative at all and not helping with an issue at hand. Only getting pre-written responses.
Product itself is a good idea but not well enough engineered to enjoy if you are a real musician.

Wat een DRAMA met dit bedrijf!!!! Ik heb op 19 dec deze drumstokken voor mijn vriend besteld. Echter bleken ze niet geschikt voor linkshandigen.
Ik wilde ze terugsturen en heb daarvoor precies gedaan wat er stond om ze terug te sturen, incl foto’s verpakking etc.
Vervolgens krijg ik een mail met de vraag of ik ze niet wil houden en 50% terug wil krijgen met de suggestie dat het leuk is om ze in de toekomst aan iemand anders te geven! 🤯
Bizar, hoe bedenk je het?
Anyway, ik heb (nadat we 6x heen en weer hebben gemaild) uiteindelijk een return adres los gepeuterd in Duitsland.
Voor bijna 13 euro teruggestuurd. Na 5 dagen een bericht gekregen dat het product was afgeleverd.
Weer gemaild waar m’n geld bleef en inmiddels 1 maand en 6 mails verder is er nog steeds geen geld terug gestort.
Inmiddels gedreigd met aangifte bij de politie, en kijken of ik nu m’n geld ga krijgen.
NOOIT maar dan ook NOOIT hier 1 product bestellen. Heb begrepen dat de kwaliteit sowieso drama is.

Hieronder het oorspronkelijke antwoord van het bedrijf:

Dear Customer,

We deeply understand and respect your consideration for a refund, and our foremost goal is to find a resolution that best suits your needs.

We understand that you might be currently dissatisfied with the product. However, considering your previous interest and its potential value, we suggest that you keep it for the time being. Often, personal taste and needs change over time, and you might find that the product becomes appealing again in the future or even becomes an essential part of your life at a different stage. Keeping the product not only preserves an opportunity for you to re-explore and enjoy it, but it might also have economic value if it appreciates or becomes scarce in the future.

After careful consideration, we would like to propose an alternative solution that we hope will be beneficial for you. Instead of a full return, we are offering a 50% refund of the purchase price while you keep the product. This approach is intended to save you the inconvenience of repackaging and returning the item. Keeping the product at half the cost might provide value to you or someone you know in the future. Moreover, a prompt 50% refund ensures that you will receive financial reimbursement immediately, without any additional efforts or delays.

We’d love for you to reconsider, but of course, we respect your decision either way. Please let us know how you’d like to proceed, and we’re hap

I wish I could give less stars. Was trying to get a refund for an item and the answered my emails originally & now they’re just ignoring me. So basically I’m out about $120. The only thing I can do now is spam their Instagram and warn other people.

My product (drums) didn't work. Their phone number was disconnected. I then tried their website's chat option. I waited and waited and no one answered. I then emailed them. I received an email three days later at 1 am. I responded and received another email 3 days later at 1am again. After a third try, i received an email at 3 am. None of the emails were helpful. I was told on the final email their phones are being repaired and I should try the chat option. ( I tried again; still no one answered.) I should add the grammar and writing style of the emails would indicate they're not in the U.S. I have no idea how the product would be if it worked but they have no customer service and it is impossible to return the product since the website has no address.

Never received anything after one month. Company refuses to refund.
Abysmal customer service.

Scam company! Be careful!

You will buy and pay their products and they will tell you’ll receive them in 5 days.
After 9 days I wrote and what a miracle that suddenly I received a mail saying that a delivery attempt was done when no one came or called.
A complete scam as they say the product will be returned. They don’t even give you a reliable tracking information.

Do not buy from them!!!

i got the pocket drum 2 plus for christmas, it was the main thing on my list, i turned them on and went to play as it shows in the videos. no sound at all, literally just vibration. it tells me in hitting the parts of the drum but no audio whatsoever comes out. it you’ve seen their tiktoks you’ll know they simply turn it on and drum away. DOESNT WORK!!!

I ordered these drums a month ago. It said it would arrive in 5-6 business days. I now have to go find another present for Christmas at the last minute. I want my money back!!! Who knows if I will even ever get what I ordered. I have written customer service several times and gotten no help. DO NOT ORDER!!!

My experience is based solely on customer service not the product.
I wanted to return the drum sticks and am still getting the run around. First they said I needed to pay for shipping. Then they offered a 35% refund and I could keep them.
This was after they suggested I try them out for awhile before deciding to return.
Bottom line is, so far after many wordy emails on their part and no return label provided, they do not honor their return policy as described on their site.

The so called guitar is garbage. The old Casio was better. This is the stupidest product. nothing more than a cash grab and it doesn't function worth a dam.

The product came from China, and you need at least 3 weeks to have it at home, not 4-5 days.
For people like me who have no experience with batterie, it’s a great deal, and a lot of fun.
I don’t understand some bad comment for this product, this gadget do the job for the price, and work efficiently, if you make efforts to use it and Practice a Little bit.

Order never received and they DO NOT REPLY to emails ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

Order ABD00041138 made on December 14 for which I paid extra fast shipping fees ; supposed to arrive in 2-4 days and it still appears « preparing shipping » 6 days later. ⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️

If you live in Australia.....do not purchase this product. Ordered on 28th Nov 2024 with a promise of 3-4 day delivery. It is now 19th December 2024 and Aeroband support are saying I have to go and chase the delivery company.....WTF.

Aeroband used a company called Yunexpress to courier it to from China to Australia. Yunexpress have then have subcontracted the delivery to a company called iMile Australia. If you look at the Product Review dot com dot au website of iMile it's currently 92% negative.

iMile received the product, according to the log on 12th December and keep saying its out for delivery and delivery failed. Rinse and repeat. I have tried chasing iMile through customer support and they just say it's scheduled the next day.

This is ground hog day and Aeroband should be ashamed of using terrible delivery partners who are terrible at their sole job.

Once again, if you live in Australia - do not purchase this product at all.