AirportParkingReservations.com Reviews 

54,343
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,288 reviews, reviewers had a great experience with this company. Customers frequently mention that making reservations online is extremely simple, very quick, and entirely hassle-free for people planning their upcoming trips. Visitors consistently praise the exceptionally helpful staff members along with the reliable and prompt shuttle services operating to and from the airport. However, some people mentioned that discovering the correct location or the designated pickup zone was sometimes confusing due to a noticeable lack of clear signage. A few other people also felt that waiting for delayed shuttles or dealing with unexpected parking lot capacity issues caused completely unnecessary travel stress.

What people talk about most

Service

Consumers find service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Staff

Users describe positive interactions with staff, highlighting friendly and helpful service from front desk... See more

Location

Clients share ambiguous opinions on location, with some consumers reporting difficulties finding the pickup... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reviewers praising the platform for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shuttle was easy to find and on time both ways. The front desk agent was extremely helpful and friendly. However, both drivers we had were not cordial or helpful and the drive to the airport was e... See more

Rated 4 out of 5 stars

Easy to make reservation. Distance to airport readily available. Cost transparent. But, there is a definite need to have more airport shuttle information available. Frequency and times of operation sh... See more

Rated 4 out of 5 stars

Don’t be in a hurry! You better arrive early enough to still give yourself the 2hr window for the airport. Representative was polite and professional, but a little slow. The driver on my return trip w... See more

Rated 4 out of 5 stars

It was very easy to make the reservation online and drop off my car. However, the attendee wasn’t paying attention (on cell) and put my luggage on a shuttle and while I was walking over to get on, t... See more


Company details

  1. #7 of 8 best companies in Airport Shuttle Service
  2. #35 of 51 best companies in Travel Aggregator

Written by the company

AirportParkingReservations.com is the leading provider in the U.S. and Canada of online solutions for finding convenient and affordable airport parking. Founded in 2000, the company was the first to offer online airport parking reservations. It has more than two decades of experience developing and operating online travel-related platforms.

Free Cancelations

Free Cancelations

You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account. If you made a reservation for a lot that requires a Deposit, and need to cancel after your scheduled arrival date, your Deposit will be refunded in the form of a Credit to your account, but the Service Fee will not be refunded. If you made a reservation for a lot that requires full payment at checkout, we are unable to accept cancellations after the scheduled arrival date. For full payment lots, please be sure to cancel before your scheduled arrival date in order to receive a refund.

Contact info

4.2

Great

TrustScore 4 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(54,343)

5,654 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The driver of the shuttle was the BEST part of my experience

The driver of the shuttle from the parking garage to the airport was SUPERB! He had me take a photo of the 3 different logos that would be on the return shuttle back to the garage, so I was able to quickly find a shuttle within 90 seconds of walking outside on the departure level.

He also explained that the gate not issuing me a receipt when I entered the structure is completely normal and that I could have parked in the spaces on level 4 and above that looked to be reserved for something else. All of that should have been in the reservation email, but wasn't.

June 20, 2026
Rated 1 out of 5 stars

Book directly through the parking…

Book directly through the parking locations, if you cancel you don’t get your money back or a credit for future parking. What a rip off. They keep your money for doing absolutely nothing. I’ll never use this service again.

August 25, 2026
Rated 5 out of 5 stars

Flawless process

Flawless process, start to finish and very professional persons we dealt with. They were very polite and treated us nicely. I will be using them again without hesitation.

August 17, 2026
Rated 1 out of 5 stars

Quoted $0 Due, Charged $193.59 at the Lot

AirportParkingReservations.com quoted me a prepaid rate for Apex JFK Parking with $0 due at the lot. When I arrived, Apex demanded another $193.59 before accepting my vehicle.

That completely wiped out the savings that made me choose the booking in the first place.

If AirportParkingReservations.com is going to sell reservations for Apex, it needs to ensure the pricing, vehicle surcharges, and checkout messaging are accurate and transparent. Right now, the customer gets one price online and a very different price when they are standing at the lot with luggage, family, and a flight to catch.

Unclear guidance, misleading total pricing, and a partner facility that does not appear to follow the booking message customers are given. Very poor experience.

August 6, 2026
Rated 1 out of 5 stars

Hard to get a refund - Never received service

I booked this online, the booking policy noted that I could receive a refund within 24 hours. Immediately After I booked, which was within the cancellation period, I went online and saw HORRIBLE reviews on Google with most cars being taken out on joy rides and being totaled as a result and items missing from cars. When customers are showing up to retrieve their vehicles, the staff, they have no explanation for the severe damage done to vehicles and missing or tampered with items within the car. I attempted to cancel and received the run around and have yet to receive a refund. I would never do business with this company and you shouldn’t either

July 21, 2026
Rated 4 out of 5 stars

Quick and easy great people

Quick and easy great people

Only bad is your website
Called because I didn’t want to pay until I leave but didn’t find that information even though your people said that I could pay on exit
Hopefully you correct that situation and credit me on leaving

August 25, 2026
Rated 5 out of 5 stars

Well on my way out of the twin cities

Well on my way out of the twin cities, I had to wait for a period of time to be picked up in the rain. The return trip home was great no excessive waiting. I still rated the experience a excellent with issues and I tipped.

August 13, 2026
Rated 4 out of 5 stars

Pick ups and deliveries

They were short staffed but they managed to keep up with pickup and delivery. It was a very crazy night and they worked hard to make sure that we were taken care of as soon as possible.

July 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look