AirportParkingReservations.com Reviews 

55,034
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,022 reviews, reviewers had a great experience with this company. People truly love how simple and straightforward the online booking process is, offering clear details on various parking options, distances, and pricing structures. Customers frequently share that the staff and shuttle drivers are exceptionally friendly, incredibly helpful with luggage, and always ready to provide a wonderfully smooth ride. However, some customers also noted that locating the designated parking lot or navigating through the complex garage can occasionally be quite confusing upon arrival. A few other people experienced frustrating issues with unexpected shuttle delays or sudden changes in transportation schedules provided by specific partner hotel locations.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting efficient, on-time shuttle... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing employees and shuttle drivers as very... See more

Location

People report ambiguous experiences with location, noting that finding nearby options and booking via the map... See more

User experience

Users describe positive interactions with user experience, highlighting great pricing, easy website... See more

Booking process

Clients share ambiguous opinions on booking process, as many reviewers highlight that making online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Having a list of venues to choose from and how far from the airport they are and how frequent their shuttles run was very helpful. Knowing what each cost and what was included made booking easier.

Rated 5 out of 5 stars

The shuttle service was excellent. Didn't need to wait very long after parking my car at the hotel. Upon return, the shuttle came immediately after I made the request. Curb side was necessary as I w... See more

Rated 5 out of 5 stars

I appreciated that the booking website had access to several different sites, with info on the distance from the airport, and what parking options were available. I went for the cheapest, which was gr... See more

Rated 5 out of 5 stars

Was easy to find the location of MAAS parking lot. They parked our car and helped to load our luggage. Drove us to the airport, helped unload luggage. All went smooth and the same experience was gi... See more


Company details

  1. Airport Shuttle Service
  2. also in
  3. Travel Aggregator

Written by the company

AirportParkingReservations.com is the leading provider in the U.S. and Canada of online solutions for finding convenient and affordable airport parking. Founded in 2000, the company was the first to offer online airport parking reservations. It has more than two decades of experience developing and operating online travel-related platforms.

Free Cancelations

Free Cancelations

You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account. If you made a reservation for a lot that requires a Deposit, and need to cancel after your scheduled arrival date, your Deposit will be refunded in the form of a Credit to your account, but the Service Fee will not be refunded. If you made a reservation for a lot that requires full payment at checkout, we are unable to accept cancellations after the scheduled arrival date. For full payment lots, please be sure to cancel before your scheduled arrival date in order to receive a refund.

Contact info

4.2

Great

TrustScore 4 out of 5

55K reviews

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4.2

All reviews

(55,034)

5,674 reviews in the last 12 months

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Rated 1 out of 5 stars

I had arrived and asked the front desk…

I had arrived and asked the front desk to see if the driver could wait for me about 2-5 min as I was the only one needing the ride and he left as I can around the corner. I would have been 30-40 min and I would have missed my flight. Plus, no public bathroom and that created another problem. I will NEVER use this place again.

October 8, 2026
Rated 2 out of 5 stars

I was charged four times but only…

I was charged four times but only received one receipt. I’ve tried to contact the company the number online doesn’t work and also have not heard back from anyone after completing the help form that’s on the website I’m truly upset. It caused a delay in my travel it cause me to miss my 7 am flight and everything. The company needs 24/7 customer service or something

October 8, 2026
Rated 3 out of 5 stars

I had trouble completing my reservation…

I had trouble completing my reservation on my phone. It was a problem with my phone and I was able to complete it using my husband's phone. I took off 2 stars because there was no customer support. I requested to speak to someone who could help me over the phone, but no one called me back. I waited probably a week or so because I got a text saying someone would call, but no one ever did. Ultimately, I completed my reservation with my husband's phone.

October 8, 2026
Rated 5 out of 5 stars

What a fantastic (not to mention…

What a fantastic (not to mention premium) and convenient place to park your car when headed out from DTW! Since we found them and switch over years ago, we've sworn to never use anyone else! The staff is FANTASTIC - No matter what time of day or night you get there, they always super kind and have a smile or even a joke to banter back and forth with you about! They're just great!

June 29, 2026

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