Airwatch Store Reviews 

241
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team for providing prompt responses, clear communication, and resolving technical issues efficiently. Many people also highlight the modern design, long battery life, and overall satisfying performance of the products. Some reviewers were not happy with unexpected delivery delays and receiving faulty items that stopped working shortly after purchase. A few other people also felt that returning defective merchandise was complicated and expensive due to international shipping requirements. Additionally, a small group of consumers mentioned encountering poor material quality and difficulties with getting proper refunds.

What people talk about most

Product

Consumers find product experiences to be deeply divided, as some reviewers rave about fantastic quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt responses, helpful... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent sound, comfortable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that products arrived... See more

Response time

Reviewers highlight positive aspects of response time, noting that the support team answered inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more

Rated 5 out of 5 stars

Great company. Very good customer service with prompt responses regarding a damaged item. Really good products. Definitely recommend.

Rated 5 out of 5 stars

Customer service is great and the company cares about their customers and the products they provide.


3.8

Great

TrustScore 4 out of 5

241 reviews

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No history of asking for reviews

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3.8

All reviews

(241)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice looking watch but mine was faulty

Nice looking watch but mine was faulty, I contacted customer service and got prompt reply to my email. Customer service asked me to send video of faulty watch and now they have told me they will send me a replacement tomorrow. Overall a good experience.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ear phones…

I have raised a claim against a product that I had bought from Airwatch and to my delight they are sending me a new product thank you very much Airwatch👍👍

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Bought these for my daughter for Christmas and she loves them. She said they are comfortable and the sound is great. Yesterday we had an issue with loosing sound on one side. Emailed the customer service and they responded straight away and replacing the headset :)

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

New airwatch pro for my wife

I purchased airwatch pro for my wife and it had a couple of faults with the fitness tracker element of the watch. The build quality was great and looked very well designed, however, i emailed airwatch and they responded very quickly and promised to resolve the issues. I have received further communication today to say they are sending me a new watch free of charge. Thats great service! I look forward to receiving my replacement
Many thanks

January 16, 2025
Unprompted review
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Rated 4 out of 5 stars

Lovely headphones

Lovely headphones, my son loved them. One of the headphones didn’t work but this was quickly sorted out by their customer service

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

I bought Smartwatche from this company…

I bought Smartwatche from this company from February this year,I complained about the watch and I followed their instructions returned the watch to the company for refund with the proof of purchase proof of postage but nothing instead they are played me.Not Good TO BUY FROM THEM AND I WILL SCREEN SHOT ALL OUR CHATS HERE SOON

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was very good

Customer service was very good. I made a mistake on my shipping address and they were very understanding even though it was completely my fault. Their responses were fast and they made sure I was a happy customer.

December 26, 2024
Unprompted review

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