Airwatch Store Reviews 

241
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team for providing prompt responses, clear communication, and resolving technical issues efficiently. Many people also highlight the modern design, long battery life, and overall satisfying performance of the products. Some reviewers were not happy with unexpected delivery delays and receiving faulty items that stopped working shortly after purchase. A few other people also felt that returning defective merchandise was complicated and expensive due to international shipping requirements. Additionally, a small group of consumers mentioned encountering poor material quality and difficulties with getting proper refunds.

What people talk about most

Product

Consumers find product experiences to be deeply divided, as some reviewers rave about fantastic quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt responses, helpful... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent sound, comfortable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that products arrived... See more

Response time

Reviewers highlight positive aspects of response time, noting that the support team answered inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more

Rated 5 out of 5 stars

Great company. Very good customer service with prompt responses regarding a damaged item. Really good products. Definitely recommend.

Rated 5 out of 5 stars

Customer service is great and the company cares about their customers and the products they provide.


3.8

Great

TrustScore 4 out of 5

241 reviews

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No history of asking for reviews

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3.8

All reviews

(241)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I love their costumer service

I love their costumer service, I accidentally broke my headphones and when I emailed them, they were so kind to me and said they’ll send me another free of charge!!! I love this product because it was very good way better then those expensive Apple headphones, Thank you so much Airwatch.

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Features and battery life

This is my favorite watch—even better than the Apple Watch. It does everything the Apple Watch does, but even better. The battery life is amazing, and I absolutely love it. I highly recommend this watch!

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

This company is a scam. I brought some headphones and they were broken, scuffed and warped so the headphones didn’t sit on my ears.

I asked to replace them and they said they would ONLY if I came on here and gave a 5* review. I mentioned I didn’t have a 5* experience and I didn’t want to lie.

So here I am £45 out of pocket so hopefully you don’t waste your money too.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service, decent product

Product arrived and had a small fault with one of the buttons, which wasn’t working correctly. The issue was quickly resolved and I have been advised that a new replacement product will be dispatched the next day. Other than the faulty button, the product is a good quality and the sound is brilliant. My daughter is very happy with the product which is much cheaper than other brands on the market. Customer service has been excellent.

April 28, 2025
Unprompted review
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Rated 1 out of 5 stars

No UK returns address

Purchased a pair of Wireless headphones Air Max in the UK, that I didn't like and was taken aback to find out the returns address was in France. After paying for the return, the courier could not find the address (I've confirmed a couple times over email with them that the address I put on the shipment was correct) so I had to take them back

January 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant watch

Brilliant watch. Best supportive team as they resolved the issue quickly and responded promptly. Watch quality is exceptional and features are good within the watch.

February 19, 2025
Unprompted review

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