Great experience with Alex Bank. The service was fast, efficient and hassle-free. Everything was handled promptly and professionally, making the whole process smooth and straightforward. I'm very happ... See more
Company replied
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Review summary
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Reviews shaping this summary
I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Seamless experience with automation and…
Seamless experience with automation and online service
August 12, 2026
Reply from Alex Bank
Thanks for the 5-star review! We spend a lot of time obsessing over the little details so banking feels simple on your end. Thanks for noticing. 💜
Quick response
Quick response. Good interest rates. No establishment fees or monthly fees.
August 12, 2026
Reply from Alex Bank
Thanks for the 5-star review Harpreet! Nobody likes surprises when it comes to fees, so we prefer to keep things simple, fair and upfront. 💜
Reply from Alex Bank
Thanks for the 5-star review Richard! 💜
Cannot recommend enough
Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds made available overnight once approved
August 11, 2026
Reply from Alex Bank
Thanks for the 5-star review Denis! We know there's no shortage of options out there, so hearing we stood head and shoulders above the rest means a lot. Thanks for the recommendation and for choosing to bank on Alex. 💜
Easy to get a loan and the online…
Easy to get a loan and the online account is a simply way to keep track of the loan account.
August 12, 2026
Reply from Alex Bank
Thanks for the 5-star review Richard! Banking is a whole lot better when you can simply see everything at a glance. Thanks for choosing Alex. 💜
Reply from Alex Bank
Thanks for the 5-star review Rochelle! Making banking feel effortless is what we're all about. Thanks for choosing to bank on Alex. 💜
So far has been good
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there.
I understand why I was given less and still appreciate being given anything. Just the communication wasn’t great.
August 10, 2026
Reply from Alex Bank
Thanks for the review Sage. We're glad we could support you with your loan application, but we're sorry the communication left you feeling uncertain at times. Thanks for taking the time to share your feedback, as we're always looking to improve for our customers. 💜
It was very easy for me
It was very easy for me. All the work was done for me and well communicated to me
August 10, 2026
Reply from Alex Bank
Thanks for the 5-star review Luke! We think the best experiences are the ones that feel effortless, so thanks for sharing and for banking on Alex! 💜
Reply from Alex Bank
Thanks for the review Muzza!
From my end all good
From my end all good. But no communication with the dealer meant uncertainty around settlement and vehicle collection
August 3, 2026
Reply from Alex Bank
Thanks for the review David. It's good to hear things were all good from your end overall. We know uncertainty around settlement and vehicle collection can take some of the excitement out of that new car feeling, but we're glad everything worked out in the end and we could help get you on the road without too much delay 💜
Digital verification a nightmare
The digital verification at the end was very frustrating. We attempted this about 15 times. Kept going to a chat bot and having to start again. Even after saying complete and giving the tick it did not register with the company and had to attempt the next day again. Not user friendly at all.
August 7, 2026
Reply from Alex Bank
Thanks for taking the time to leave a review, Mel. We're sorry to hear the digital verification process was so frustrating. As a 100% digital bank, we rely on technology to help keep our customers safe and prevent fraud, but we know that doesn't make the experience any less frustrating when things don't go smoothly!
We've taken your comments on board, particularly around the messaging during the verification process, and will review whether we can make this clearer for customers in future. We're glad our team was ultimately able to manually review and approve your application, and we appreciate you sticking with us throughout the process.
Dissapointed
Hi, I have been trying to register my e ail with your company to start paying off my loan. I have not received an email with links of any sor. I did however receive this email asking for my feedback.
Thanks
August 7, 2026
Reply from Alex Bank
Thanks for taking the time to leave a review, Monica. We're really sorry to hear you've had trouble getting set up and understand how frustrating that can be. We've been trying to get in touch and have sent a number of emails, so it's possible they may have landed in your junk or spam folder.
If you could please check there and, if you're still having trouble, reach out to us directly at hello@alex.bank, we'll be more than happy to help get everything sorted for you. 💜
Reply from Alex Bank
Thanks for the 5-star review Anton! 💜
They were very helpful
They were very helpful, honest, and quick. The process was easy, less paperwork and stress free.
August 7, 2026
Reply from Alex Bank
Thanks for the 5-star review George! Your experience is proof that being a 100% digital bank doesn't mean sacrificing great service or that all-important human touch. 💜
Your staff know their products very…
Your staff know their products very well and they are professional and proficient!
Highly recommend your service!
May 6, 2026
Reply from Alex Bank
Thanks for the 5-star review Julianne! Nobody likes guessing when it comes to their finances, so we're glad our team could give you the confidence and clarity you needed. Thanks for the recommendation and for helping to spread the good Alex word. 💜
Relatively quick and simple process
July 28, 2026
Reply from Alex Bank
Thanks for the 5-star review Bradley! We like no fuss, no headaches, just banking exactly how it should be. 💜
Managed well and transition was easy…
Managed well and transition was easy funds approved quickly a positive experience.
August 4, 2026
Reply from Alex Bank
Thanks for the 5-star review Natalie! We're so happy to hear it was a positive experience from start to finish! Thanks for choosing to bank on Alex. 💜
Great experience with my lender
Great experience with my lender. They were helpful, easy to work with, and made the whole process simple. I really appreciated how quickly they process the funds. Would definitely recommend them.
July 30, 2026
Reply from Alex Bank
Thanks for the 5-star review Dexter! We thinking banking should make life easier, not harder. Thanks for the recommendation and for giving Alex.Bank a go. 💜
Very happy and services excellent…
Very happy and services excellent customer satisfaction very happy
August 3, 2026
Reply from Alex Bank
Thanks for the 5-star review Anesh! "Very happy" are two words we love seeing. Thanks for sharing your experience and for choosing to bank on Alex. 💜
Zac is very professional
Zac is very professional
and keeps me informed with the update process and explains the details patiently
August 3, 2026
Reply from Alex Bank
Thanks for the 5-star review Monica! Keeping customers informed every step of the way is something we care deeply about, and it's great to hear we made the process such a positive one for you. 💜
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