Alfaholidays Reviews 

5,121
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff and the well-organized daily excursions that make each trip memorable. Travelers also love the comfortable coaches, beautiful locations, and tasty food served throughout the journey. However, some people mentioned issues with hotel facilities, noting that certain rooms felt a bit tired, cramped, or required minor maintenance. A few reviewers also experienced slower service during busy meal times when dining areas became overly crowded. Additionally, a small number of travellers pointed out that initial feeder bus journeys could feel quite long or inconvenient.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the helpfulness and friendliness of... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

Holidays

Consumers find holidays to be a delightful and well-organized experience overall. Reviewers frequently praise... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many accommodations are situated in... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many praising comfortable rooms, excellent dining... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time on a coach holiday throughly enjoyed. Friends made it but the hotel was really excellent with helpful and cheerful staff . Food very nice and as I say staff in hotel 10/10. We did have f... See more

Rated 5 out of 5 stars

Just back from another great holiday with Alfa. Can’t really fault anything; travel was comfortable and well organised, driver friendly, hotel was good, perfect location with helpful staff. Excursions... See more

Rated 5 out of 5 stars

Our driver Dave was excellent. He Made the journey so interesting and the info about places we were passing through. The hotel is in a beautiful location. Food was great but more staff in restaurant... See more

Rated 5 out of 5 stars

A very enjoyable tour of the very beautiful North East, with visits to a range of different historical sites, the seaside as well as time to wander Newcastle city centre. A good taster for what the No... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,121)

1,109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The holiday

The holiday was great. The hotel was not a holiday hotel, no entertainment, two drinks £14.00, no wardrobes lived out of suitcase, but the staff were fabulous couldn't do enough for you. Same to be said for our driver Steve, really helpful and pleasant, nothing too much trouble for him.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant driver

Brilliant driver, lovely hotel with great food, very well organised.
Only hiccup was taxi transfer from Skegness. The driver drove off before closing the boot so therefore lost our rucksack containing medical supplies. Didn't realise till we reached Tamworth. Alfa staff did their best to help.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wee trip

Lovely wee trip , from bus journey to the hotel ,even tho had small set back at hotel it was all sorted 😊,would definitely recommend 2 others , also our waiter was superb.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Hotel great

Hotel great. As usual..resort
Lovely..trips not so good...the priory not to bad u
But Flixworth?? Home of Christopher Lloyd?? Was full of steps...no good for us older not so able persons..I use a walking aid...cudnt get around..waste of time

August 8, 2026
Unprompted review
Rated 4 out of 5 stars

Hotel de Paris

Hotel de Paris was lovely. Food was fine, good choices. Room needed redecorating but was clean. Coach could have been cleaner. Tony our driver was friendly & informative. All in all had a lovely holiday.

August 8, 2026
Unprompted review
Rated 4 out of 5 stars

The transfers to and from the resort…

The transfers to and from the resort were smooth and relaxing. The staff at the hotel were really helpful and friendly the only downside to the holiday was the meal times although we had set times for breakfast and evening meal not once during our stay did our service happen on time it varied from 20 minutes to thirty minutes late after our time on the card so maybe look at staff numbers especially at peak weeks.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

A very good hotel

A very good hotel, pleasantly located, with friendly and efficient staff, good food, and excellent excursions (Worthing; Amberley Museum; Chichester; Weald and Downland Museum). A good driver as far as the driving was concerned - but more information from him about the places we visited would have helped. That said, he was evidently not part of the Alfa family, nor was his coach company.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great holiday.

Had a great time! The pick up, transfer and journey to the hotel was easy and efficient. The hotel provided everything we needed, requested a walk in shower and easy access. The food was excellent and plentiful. The staff very helpful and we enjoyed the evening entertainment. Weymouth is a lovely resort, really enjoyed exploring it. The trips out were interesting too.

August 5, 2026
Unprompted review
Rated 3 out of 5 stars

Good points well organised

Good points well organised, very good driver, hotel lovely. Only problem was the food very poor not enough kept running out of things, staff not very organised. We have been with Alfa several times and was very disappointed this time with food

July 27, 2026
Unprompted review
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Reply from Alfaholidays

Hi Jean, thank you for taking the time to leave us a review. We are pleased that you enjoyed the tour driver and hotel during your holiday with us. We are sorry to hear that the meals weren’t up to the standard we expect. We appreciate your feedback and we will pass your comments onto the team for future consideration and improvement.

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