Alfaholidays Reviews 

5,291
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and drivers are exceptionally helpful, friendly, and knowledgeable, making every single trip fun and welcoming. Travelers also love the well-organized tours, delicious food options, and comfortable hotels located in fantastic spots near popular attractions. Though some reviewers noted that certain hotel facilities felt a bit tired or lacked modern amenities like elevators and convenient stair access. A few people also mentioned occasional long travel times, unexpected traffic delays, or limited breaks between long stretches on the road. Despite these minor drawbacks, consumers remain very eager to book future holidays.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and welcoming nature of hotel... See more

Service

Reviewers highlight positive aspects of service, noting that drivers are friendly, professional, and provide... See more

Holidays

People report positive experiences with holidays, expressing satisfaction and a strong desire to book again.... See more

Location

Customers consistently note positive experiences with location, highlighting hotels situated directly on the... See more

Facilities

Customers had ambiguous experiences with facilities. Many reviewers reported clean rooms with adequate space,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The week in Wales was great , hotel lovely , meals good but not to everyone’s taste, staff all very helpful. Our driver Brett was excellent he was very informative , funny and couldn’t be more hel... See more

Rated 5 out of 5 stars

The Melrose hotel is welcoming and clean, we had a refurbished room that had a large bathroom with a shower. Staff were always on hand to assist when needed. Our coach driver Rob (not and Alfa coa... See more

Rated 5 out of 5 stars

Apart from long journey down cromer via Cambridge.the holiday was well organised.hotel beautiful food good and well presented.we where well looked after.particulary enjoyed cruise on broads.weather am... See more

Rated 5 out of 5 stars

Hydro Isle of Man is great, great location on the sea front. Buses and horse drawn tram pass regularly. Electric railway and shopping centre close by. The rooms were small and dated but very clean an... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,291)

1,084 reviews in the last 12 months

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Rated 5 out of 5 stars

8 days in Donoon

Everything went very smoothly from the time I was picked up till we arrived at the hotel the driver was very helpful and so we're the staff at the hotel had a lovely time

August 29, 2026
Unprompted review
Rated 4 out of 5 stars

it was very good on the whole but we…

it was very good on the whole but we had a few hiccups. which Alpha couldnt help the ferry breaking down and going on as foot passengers when you are an older person i found it a bit of a struggle with luggage. the driver was very good.

August 30, 2026
Unprompted review
Rated 4 out of 5 stars

Fabulous driver Dave

Fabulous driver Dave, was very professional, funny, smartly dressed and nothing was too much bother. An asset to your company.Excursions were very good even if tiring as a lot of walking involved. The only complaint I have is the fact of having to put our cases out side our door at 6 am for them not to be picked up at 6-55 was ridiculous we had to be up at 5-30 to shower and put everything in the case and then sit around an hour waiting to go to breakfast. Then the cases weren’t put on the coach till 7-45. Why? If I’d know that I could’ve taking my case down myself on my way to breakfast. Our room was spotless and comfortable, there was a good choice of meals and waiters were great. Holiday was good apart from the case situation which put a minus on the experience.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

PERFECT HOLIDAY

Holidays with Alfa are perfect and this one to Cromer was no exception. Hotel, staff, food, entertainment all first class. Our driver Anthony was brilliant - wonderful sense of humour, very helpful and knowledgeable - and most of all a safe driver.

August 30, 2026
Unprompted review
Rated 4 out of 5 stars

The personal touch and care make Alfa stand out as a holiday company

I like the personal touch, which was well indicated by the telephone contact when there was an unavoidable delay with the coach. Plus, the friendly driver made it an enjoyable journey. The hotels are always good, some better than others. The room was a basic single one, but comfortable; the hotel staff were friendly. Food can be variable depending on the hotel. This time at the Queens Hotel in Blackpool I was a bit disappointed with the meals, but that could have been due to my expectations because the last time I was there the food was excellent, better than a five-star hotel, this time I reckon there may have been a change of chef which led to my disappointment at a lower standard. However, most of the meals were acceptable with a few exceptions. Breakfasts were always good but the evening meals less so. The waiter service was excellent and our waiter, Robertson, couldn't do enough to ensure we were satisfied. On the whole I enjoy travelling on holiday with Alfa.

August 30, 2026
Unprompted review
Alfaholidays logo

Reply from Alfaholidays

Thank you so much for taking the time to share such a detailed review, and for your continued loyalty in travelling with us.

We're really pleased to hear that our personal touch made a difference, especially with the phone call during the coach delay. Keeping our customers informed, even when things don't go entirely to plan, is something we care about, so it's great to know that came through. We'll also be sure to pass on your kind words to your driver.

It's lovely to hear the hotel staff were friendly and that your room, while basic, was comfortable.

Regarding the meals at the Queens Hotel in Blackpool, thank you for your honesty and for the context around your previous visit. We're sorry the evening meals didn't quite hit the same standard this time, and a change of chef may well explain the difference you noticed. We'll be feeding this back to the hotel, as consistency matters to us just as much as it does to you.

We're delighted that Robertson took such good care of you at mealtimes. It's always wonderful to hear when a team member goes above and beyond, and we'll make sure he knows how much his service was appreciated.

Thank you again for your thoughtful review. We look forward to welcoming you on your next holiday with Alfa.

Rated 5 out of 5 stars

The Isle of Wight was all right

We have been on a number of Alfa trips but this was perhaps the best because of the standard of the food, we know that all Alfa hotels offer the same menu but the presentation and quality of the cooking was by far the best we have experienced.
The journey, though long passed by very quickly aided by Richards "jokes" , he will be missed.
Definitely our most enjoyable Alfa holiday, even the time spent at Bowburn interchange was cut to a minmum.

September 5, 2026
Unprompted review
Rated 4 out of 5 stars

The driver, Anthony.

The driver, Anthony, was very good. Informative, funny, considerate.

The hotel was good, though the food wasn't as good as previous Alfa holidays. This won't tho, put us off booking with Alfa again.

Some of the excursions, day in Norwich, especially, need reassessing.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Debbie coach driver was brilliant

Debbie coach driver was brilliant and very helpful Hotel Staff and food brilliant always very hot and presented very well room lovely but no view and steps after a long corridor outings very good but a bit hilly for older people boat trips brilliant but had a brilliant holiday thank you

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Hotel in nice spot.

Nice hotel,not right in the town,quiet area,staff work hard and are friendly.Lovely walk from hotel along the huge promenade.Lots of little cafes.
Town a bit sad like most other seaside towns.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

The whole holiday from the time we got…

The whole holiday from the time we got on the coach was lovely a smooth journey to our hotel a nice room with an easy walk in shower that works windows that open to keep the room aired with fresh air comfortable bed and excellent choice of food and friendly waiters and waitresses
Our driver was great took us to some great interesting places very knowledgeable and we loved it
Just got back Saturday from Isle of Wight definitely holiday with you again

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great holiday on the Isle of Man the…

Great holiday on the Isle of Man the hotel was nice and the food was great and plenty of it, we asked for a room with some kind of view but we were put out the back in a small room with white film over the bottom of the window so we couldn’t see out at all !! the manager said he would move us when he was able to but for the last night it didn’t seem worth it.
Neil our driver went above and beyond to help us all even on his day off when he told us about ticket you can get for the electric railway and horse drawn carriage and you could use this all day for the buses as well.Neil was a very good driver and took us to some really nice places
to see the Laxly wheel and the horse sanctuary which was lovely and he stopped at a shopping village as well
we would definitely like Neil as a driver again.
Keep up the good work Neil your a credit to Alfa

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our holiday very much

We enjoyed our holiday very much. Arrangements were easy and we had a lovely drive to Torquay from our local pickup. The hotel and room was spacious and the staff were very friendly. Excellent food choice. Clean. Entertainment was mixed. The excursions were well received and organized. Would definitely recommend.

August 30, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely holiday

We had a 3rd party coach which was great as was the driver. We could have done with a bit more time at Longleat as I didnt get time to see all that I would have like to. Noahs Ark Zoo Farm would have been a nice stop for me in stead of Bristol. Staff were all lovely and food was good.

August 26, 2026
Unprompted review
Rated 4 out of 5 stars

Good value for money.

Good value for money.Good food and excellent driver.Staff in hotel really good.Banbury not the best of the Cotwolds villages but easy assessable.Itinery very good.Transfer between coahes bit chaotic.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great short break

Great driver (Dave)very pleasant and knowledgeable about the area's.
Lovely hotel and staff that couldn't do enough for us .
Good trips

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

the driver John

the driver John, was informative and even cracked jokes along the way, very professional. have already booked another holiday for next year well done

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Every thing ran smoothly.

Every thing ran smoothly.
We were kept informed.
The driver was friendly and professional and took everything in his stride.
Food and accommodation was good.
The balance was just right for us as we had a bit of free time to do our own thing on a couple of days.

September 4, 2026
Unprompted review
Rated 4 out of 5 stars

West Sussex at its best

The trips out were exceptional; whilst staying at Bognor Regis in West Sussex we visited Worthing - my first time here and I was very impressed (in fact, it would be nice to actually have an Alfa holiday here); Arundel - a lovely touristy place; took a ride on the Watercress Line heritage railway which was most enjoyable AND visited Winchester. Rather a lot in a 5 day holiday.
The hotel was good and the food exceptional in taste, choice and quantity.

August 29, 2026
Unprompted review

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