The week in Wales was great , hotel lovely , meals good but not to everyone’s taste, staff all very helpful. Our driver Brett was excellent he was very informative , funny and couldn’t be more hel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
8 days in Donoon
Everything went very smoothly from the time I was picked up till we arrived at the hotel the driver was very helpful and so we're the staff at the hotel had a lovely time
it was very good on the whole but we…
it was very good on the whole but we had a few hiccups. which Alpha couldnt help the ferry breaking down and going on as foot passengers when you are an older person i found it a bit of a struggle with luggage. the driver was very good.
Fabulous driver Dave
Fabulous driver Dave, was very professional, funny, smartly dressed and nothing was too much bother. An asset to your company.Excursions were very good even if tiring as a lot of walking involved. The only complaint I have is the fact of having to put our cases out side our door at 6 am for them not to be picked up at 6-55 was ridiculous we had to be up at 5-30 to shower and put everything in the case and then sit around an hour waiting to go to breakfast. Then the cases weren’t put on the coach till 7-45. Why? If I’d know that I could’ve taking my case down myself on my way to breakfast. Our room was spotless and comfortable, there was a good choice of meals and waiters were great. Holiday was good apart from the case situation which put a minus on the experience.
PERFECT HOLIDAY
Holidays with Alfa are perfect and this one to Cromer was no exception. Hotel, staff, food, entertainment all first class. Our driver Anthony was brilliant - wonderful sense of humour, very helpful and knowledgeable - and most of all a safe driver.
The personal touch and care make Alfa stand out as a holiday company
I like the personal touch, which was well indicated by the telephone contact when there was an unavoidable delay with the coach. Plus, the friendly driver made it an enjoyable journey. The hotels are always good, some better than others. The room was a basic single one, but comfortable; the hotel staff were friendly. Food can be variable depending on the hotel. This time at the Queens Hotel in Blackpool I was a bit disappointed with the meals, but that could have been due to my expectations because the last time I was there the food was excellent, better than a five-star hotel, this time I reckon there may have been a change of chef which led to my disappointment at a lower standard. However, most of the meals were acceptable with a few exceptions. Breakfasts were always good but the evening meals less so. The waiter service was excellent and our waiter, Robertson, couldn't do enough to ensure we were satisfied. On the whole I enjoy travelling on holiday with Alfa.

Reply from Alfaholidays
The Isle of Wight was all right
We have been on a number of Alfa trips but this was perhaps the best because of the standard of the food, we know that all Alfa hotels offer the same menu but the presentation and quality of the cooking was by far the best we have experienced.
The journey, though long passed by very quickly aided by Richards "jokes" , he will be missed.
Definitely our most enjoyable Alfa holiday, even the time spent at Bowburn interchange was cut to a minmum.
Value for money and friendly staff
Value for money and friendly staff
The driver, Anthony.
The driver, Anthony, was very good. Informative, funny, considerate.
The hotel was good, though the food wasn't as good as previous Alfa holidays. This won't tho, put us off booking with Alfa again.
Some of the excursions, day in Norwich, especially, need reassessing.
Debbie coach driver was brilliant
Debbie coach driver was brilliant and very helpful Hotel Staff and food brilliant always very hot and presented very well room lovely but no view and steps after a long corridor outings very good but a bit hilly for older people boat trips brilliant but had a brilliant holiday thank you
Hotel in nice spot.
Nice hotel,not right in the town,quiet area,staff work hard and are friendly.Lovely walk from hotel along the huge promenade.Lots of little cafes.
Town a bit sad like most other seaside towns.
The whole holiday from the time we got…
The whole holiday from the time we got on the coach was lovely a smooth journey to our hotel a nice room with an easy walk in shower that works windows that open to keep the room aired with fresh air comfortable bed and excellent choice of food and friendly waiters and waitresses
Our driver was great took us to some great interesting places very knowledgeable and we loved it
Just got back Saturday from Isle of Wight definitely holiday with you again
Great holiday on the Isle of Man the…
Great holiday on the Isle of Man the hotel was nice and the food was great and plenty of it, we asked for a room with some kind of view but we were put out the back in a small room with white film over the bottom of the window so we couldn’t see out at all !! the manager said he would move us when he was able to but for the last night it didn’t seem worth it.
Neil our driver went above and beyond to help us all even on his day off when he told us about ticket you can get for the electric railway and horse drawn carriage and you could use this all day for the buses as well.Neil was a very good driver and took us to some really nice places
to see the Laxly wheel and the horse sanctuary which was lovely and he stopped at a shopping village as well
we would definitely like Neil as a driver again.
Keep up the good work Neil your a credit to Alfa
We enjoyed our holiday very much
We enjoyed our holiday very much. Arrangements were easy and we had a lovely drive to Torquay from our local pickup. The hotel and room was spacious and the staff were very friendly. Excellent food choice. Clean. Entertainment was mixed. The excursions were well received and organized. Would definitely recommend.
Lovely holiday
We had a 3rd party coach which was great as was the driver. We could have done with a bit more time at Longleat as I didnt get time to see all that I would have like to. Noahs Ark Zoo Farm would have been a nice stop for me in stead of Bristol. Staff were all lovely and food was good.
Good value for money.
Good value for money.Good food and excellent driver.Staff in hotel really good.Banbury not the best of the Cotwolds villages but easy assessable.Itinery very good.Transfer between coahes bit chaotic.
Great short break
Great driver (Dave)very pleasant and knowledgeable about the area's.
Lovely hotel and staff that couldn't do enough for us .
Good trips
the driver John
the driver John, was informative and even cracked jokes along the way, very professional. have already booked another holiday for next year well done
Every thing ran smoothly.
Every thing ran smoothly.
We were kept informed.
The driver was friendly and professional and took everything in his stride.
Food and accommodation was good.
The balance was just right for us as we had a bit of free time to do our own thing on a couple of days.
Hotel nice ,lovely room with sea view.
Hotel nice ,lovely room with sea view.
Nice trips and free time to explore the resort.
West Sussex at its best
The trips out were exceptional; whilst staying at Bognor Regis in West Sussex we visited Worthing - my first time here and I was very impressed (in fact, it would be nice to actually have an Alfa holiday here); Arundel - a lovely touristy place; took a ride on the Watercress Line heritage railway which was most enjoyable AND visited Winchester. Rather a lot in a 5 day holiday.
The hotel was good and the food exceptional in taste, choice and quantity.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






