Alienware Reviews 168

Absolutely love Alienware and my experience with them. I have been an Alienware customer for several years now and have never had a problem with orders, shipments, etc. Have had several experiences with their customer service and they are truly the absolute best out their for their products. Recently purchased their new keyboard & mouse, which only cost the price of others keyboard alone, and love them.

One of the best companies I have ever dealt with, the customer support is one of the best I have ever received, even 3 years after purchasing my alienware, they still stand by their product and support it.

not to mention that when i bought it, I asked for a new one because the one i received was a defect. ONE WEEK LATER, they sent me a new one, sent me a package to ship the old one.

won my heart and my MONEY... well done

The company has treated me absolutely terribly since I placed an order for a $4000 Aurora R6. They were happy to place a block on my credit card for the amount, string me along for a week promising me there was no issues. Then cancelling the order by email, after their office hours closed to ensure no comeback. To date after 10 days they have not removed the block on my account after daily calls and assurances it would done each and every day. Which means I can't buy from another company. Absolutely foul service.... Never even think about going near them for anything.

Laptop only lasted 1 year before it crashed no bringing it back it was done

Top service. And a great product, i had my Alienware 13 R2 delivered with incorrect screen. The tech switched it 4 days later with a new one. Free of charge. In My home. Great warranty.
The only thing i can complain about is the price, i can get alot of hardware for the same price, therefor i can only give 4 stars. Had to buy refurbished as i cannot afford the retail price in Denmark.
Im waiting for my new (refurbished) alienware 13 R3 too arrive and will off course edit my review when i get

The Laptop i got is amazing only ever had issues that I have caused

My laptop is under warranty, they had already about 9 attempts of fixing that, every time they have failed and send it back to me assuming it is working but it wasn't. They do not want to replace it for a new laptop, as I am sure this one is having some manufacturing hidden problems that probably no one will never spot and fix.

So:
- 9 failed attempts of fixing item under warranty
- case is taking over 2 months so far and still not solved
- many of their representatives just ignore my emails and left them without any reply
- and much much more, but I do not have a time to describe all problems

EDIT (2015/04/14):
Today they had let me know politely just to f... off, it looks like 9 attempts of fixing and failing to fix that laptop was Dell's limit.
So yea, I have ended with over 1.5k worth laptop as a tea pad.

the hardware is very good, but the specs and price is a bit too much.

Too heavy to be a portable - too small to be a desktop replacement.

Pro: graphics power, beautiful finish - alienware at its best for a 15"
Cons: only a 15" inch for a 6lb+ machine - high in price.

Overall if you got money to burn go ahead.
Recommendation: buy a desktop: way cheaper for gaming.