AliExpress Reviews 

HONESTLY SPEAKING, MY ACCOUNT GOT LOCKED FOR NO APPARENT REASON AND I'M STILL WAITING FOR A HUMAN TO REPLY TO MY EMAIL! REALLY EXPECTED BETTER!

Gave in trying to order. Impossible

i've been using them for a while, but kinda the packaging was completely damaged on arrival so I had to call them twice. Really expected better.

WARNING: TOTAL FRAUD AND LIARS! AliExpress international support is a complete joke and a scam! I provided every single document they asked for, including the official international shipping receipt from Speedy/DPD (Tracking 51254954427) showing the word "ROBOT" and the exact warehouse address in Poland. They ignored my documents, wasted my time with fake promises, and closed the case in favor of the thieves at their warehouse! They stole my 171.05 EUR for a defective window robot and made me pay 42.29 EUR for shipping. Zero customer protection! Absolute thieves! I am now filing an official bank fraud chargeback with my bank to get my money back by law! SHAME ON YOU DO NOT TRY TO PLAY TRICKS ON ME! I AM NOT STUPID! Your customer service sent me a partial refund of 151.05 EUR instead of my original 171.05 EUR. You illegally stole 20 EUR from the robot's price and completely ignored my 42.29 EUR shipping fee, which was caused by your fraudulent Polish warehouse! This partial refund is a joke and an insult to a loyal repeat customer. Since you think you can cheat me, I am going straight to my bank DSK on Monday morning with the official international Speedy/DPD invoice. I am filing a formal CHARGEBACK dispute through Visa for the remaining amount. Visa will penalize your platform for this fraud. You will not steal a single Euro from me!

The fast refund on the items numbers : 3073934931279669 and 307393493127966,supposed to be issued in full of the amount spent NOT minus of the €4 of the cost for the return on each of the item bought . This is supposed to be free return ( by terms and conditions,you can only supposed to charge the cost of the return fee , only when you have received the goods and find issue on it !! This was a a fast refund ( no checks of the goods was done yet, because,you haven't received yet !) So, why you do you charge the return fee ,if the return service it's free?
This looks more a scam than a real free return service terms and conditions posted on your AliExpress website !
Now buying on aliExpress website has became more triggered than before.

Dear Customer Support Team,

I am writing to formally request a full refund for my recent order, number 3075348516290576, as the items have not been delivered.

According to the tracking updates, your courier, Evri, claims to have attempted delivery. I can confirm that no delivery attempt was made on the date specified. Furthermore, I found that the current layout of your website makes it difficult to navigate the refund process for undelivered items, which is why I am contacting you via Trustpilot.
Given the conflicting information between your system and the courier's report, I would appreciate your prompt assistance in issuing a full refund to my original payment method. The resolution of this matter will be a key factor in deciding whether I continue to purchase from your company in the future.

Thank you for your time and assistance. I look forward to your prompt response.

14/08/2026
Evri has already confirmed that the parcel cannot be located. Therefore I would appreciate if you could resend a new parcel as I have customer orders to complete or cancel so I can Repurchase.
Asking me to wait until September for and order that is never going to arrive is unreasonable given that I have customer orders to fulfil.

The issue with Aliexpress & Alibaba is in essence that they scam the market.
When requesting more info and a final quote from sellers - prices on the products has more than doubled ... transport costs are hilarious and you have no backing - no support, when things goes south. As such - the best advise I can give to people trying to do business on those scam services.... is DON´t
That is unless you want to waste your life being fooled by red China.

16.08 update

I tried to react to their feedback - but somehow it would not go through. As such I would like to clarify that when I on EBAY buys merchandise at a given price, with pictures showing the item - and I order it ... I get it as described.
When EBAY is offering me selections - the price adjust - and there is no doubt that with the adjustment and a new price ... I now have a new fixed real price...
When I work with the ALI´es of this world... its not the shown item that I am buying ... even choosing the options .. it is scam to lour me into a product thatmost likely is the same .... but now 3 times more expensive. All the so called discounts - and bl.a bl.a after hitting the buy button .. its just SCAM ... Whe I buy it on Etsy, Ebay and more ... I know what I am getting.... I bought a generator, a lift and a greenhouse ....fake it was, all of it. Ended up asking my money back... so giving my money to ALI for them to handle my money and make money on that I am just a fool ... waiting for my money to come back. It´s a disgrace that you are allowed to do it.

And it´s the same SCAM on both Aliexpress and Alibaba

I do believe that Trust pilot and Google should /could include a ZERO star rating - because then these 2 operators would be called in their bluff.

My best advice - boy-cut it all until they start showing real pictures with real prices ... and honest transport service.. so they promise free transport.. until you order it...oooh it is so heavy .... bla. bla. bla. So now the prices has doubled and you need to buy containers of a product .... of which you have no belief in what they are offering.

Lost my money and goods, and extremely hard to talk to anyone,except an AI,
I am so upset, specially I need my product for holiday
Don’t order from them
FONALLY I RECEIVED AN ANSWER
THEY MISLEAD ME
ADVERTISING ONE THING AND SELLING SOMETHING ELSE
I RECEIVED A PICTURE TO PROVE THEY MISLEAD PEOPLE

Poor to say the best. Got ripped off again and just had to delete my account and delete all my screenshots, it all just got too much for me. All for a 31 euro loss to me. It wasn't worth the worry.
I now advise others to stay clear.

AliExpress sent razor sharp industrial deburring blades alone, instead of the tool kit that's listed on the page, package, receipt, and even the blades themselves, 11 piece tool kit (1 tool, 10 blades) I actually ordered. When I tried to initiate a return, I caught their system actively altering listing prices after the purchase to falsify order data. After updating with all evidence multiple times their internal biased dispute system summarily denied my claim, telling me to contact customer service. However, they utilize an aggressive AI chatbot framework (Eva) that systematically blocks all consumer access to live human agents, trapping users in an infinite automated loop to prevent real support. Total bait and switch operation with bad faith customer service designed to steal your money. Avoid this platform at all costs. My bank instantly forced a chargeback recovery because the fraud and safety risk was so blatant.

Their response admitting the bait and switch, they didn't realize -

"Dear Valued Customer,
Regarding your order No....., we sincerely apologize for any inconvenience this may have caused.
Upon checking, we found that the "Color" option on this product listing contains multiple variants with different specifications. According to your order records, the option you selected at checkout was "10PCS BS1010 Blades", and the item shipped by the seller is consistent with this selection. Based on our review, there is no indication of an incorrect item being sent. We kindly ask that you verify by comparing the option on your order with the product you actually received.
Regarding the "price tampering" issue you mentioned, upon investigation, the dispute resolution for this order resulted in a "zero refund." This is because our review confirmed that the product is consistent with the order description and no incorrect item was shipped; therefore, the platform did not approve the refund request. Should you wish to dispute this outcome, we kindly ask that you provide supporting materials demonstrating the issue (e.g., photographs of the actual product, a comparison showing discrepancies with the order description, etc.), and we will be happy to further investigate and assist you.
If you have any further questions, please do not hesitate to contact us.
AliExpress Customer Service Team"

Of course I responded back. Reminding them of the evidence, how it even happened again on my return page, and how they claim free returns. I only requested a free return and CREDIT to use for a real tool kit. Out of maybe 10 items there was an issue with 1. I wanted to return the scammer's item since I cannot do anything with it. To which they wrote here pretending all was good with me and their scamming, price changes, and bait and switching -

"Dear Valued Customer,
Thank you for your reply.
We completely understand how you feel. Upon verification, we have confirmed that the style of the product you ordered is consistent with the item you actually received. Therefore, in accordance with our platform's return policy, we are unable to process a return based on this reason at this time. We appreciate your understanding on this matter.
If you have any further questions, please do not hesitate to contact us."

As you can see, everyone on this review site is correct in saying that it's not worth dealing with them due to scammers. They would rather lie than deal with it because it's rampant on their site.

To Trust Pilot - before you consider their lies off fake reviews please ask for evidence. It's piling up! My bank's notice alone will suffice.

I buy a lot from Ali Express and, luckily have not had an issues with items received, so never had to engage in the dispute process. Recently I bought a pack of 10 pens. Not expensive at all. One of the pens was missing a nib so I raised a return request saying the item is damaged, including pictures and videos of the pen without a nib.

I get a reply from Ali Express asking for a ridiculous amount of evidence. Pictures of the package, pictures of logistics (what even is that), an unboxing video (for pens???!!!), communication records with the seller (you're the seller, I'm communicating with you to request a return/refund).

This is a pen!!! One pen. They're acting like I am claiming a thousand pound laptop arrived damaged. They claim a return on each order is free but I can see how they make that claim, by never allowing you to actually return anything.

The worst thing is I just want the pens as I like them. I was only asking for a replacement.

I am very glad to have learned how ridiculous Ali Express is about issues on an insignificant order. Time to shop elsewhere....

Edit: Do not be fooled by Ali Express' stock response. I kept an eye on my inbox and all I got was a request for an unboxing video again. Remember, this is an unboxing video for a set of pens. I genuinely want to know who does unboxing videos for 3 quid pens?

I really need help
I am extremely disappointed with how AliExpress has handled my refund dispute regarding Order 8213560713063603.

I purchased a POP MART GONG Naruto Shippuden Akatsuki Arc Series Trendy Blind Random Box set (10 Blind Boxes). One of the figures, Itachi, arrived without its specific display base.

I immediately contacted the seller and provided evidence showing the missing component. I also provided screenshots of my conversation with the seller to AliExpress Customer Service.

The problem is that this specific base is not sold separately. I checked other sellers, and the only realistic way for me to obtain the correct base is to purchase the complete Itachi figure again. The price I found is approximately COP $89,000.

Despite this, AliExpress only refunded me COP $11,000. I am not asking for the COP $11,000 again. I am asking AliExpress to properly compensate me for the missing component, because the amount refunded does not solve the problem.

I have contacted AliExpress Customer Service multiple times. Every time, I have been asked to wait another 48 hours while the case is supposedly escalated. I have provided photos, evidence, and the seller conversation, yet my case continues to be rejected or closed without a satisfactory explanation.

My latest appeal was closed with the explanation that my evidence was “not effective enough,” even though I had already submitted evidence showing the missing base and the conversation with the seller. They also stated that the product still has “certain value,” but this completely ignores the fact that the figure cannot be properly displayed as intended without its specific base, and the base cannot be purchased separately.

I honestly feel insulted and extremely frustrated by the way AliExpress has treated this case. I am a customer who purchased a product that arrived incomplete, and instead of resolving the issue, I have been repeatedly made to wait another 48 hours and explain the same situation to different agents.

I am asking for someone from AliExpress’s senior escalation team to personally review Order 8213560713063603, the evidence I submitted, and the seller conversation. I want a fair resolution rather than another generic response or another 48-hour waiting period.
It is also impossible to talk directly with somebody for the senior team who can solve the issue.

Order ID: 8213560713063603

Requested compensation: COP $89,000 total
Already refunded: COP $11,000
Remaining amount requested: COP $78,000

I hope AliExpress takes this complaint seriously and finally provides a proper resolution.

I ordered $49 worth of threaded inserts and received a $5 LED lamp instead. AliExpress asked me to return the lamp, which I did, but they never acknowledged their mistake or issued the refund I was owed.

After a week of chasing them and explaining the situation repeatedly, they offered me a $17 “goodwill bonus” to spend on AliExpress and refused to return the rest of my money, even as store credit.

I decided to use the credit and never shop there again. When I placed the order, the credit appeared to be applied, but the same amount was also charged to my card. Effectively, I received no credit at all.

In my experience, the claims process seems deliberately designed to be as frustrating and draining as possible, presumably in the hope that customers eventually give up. Communication is clear while they are gathering information, but once their responsibility becomes obvious, it suddenly turns into broken English, irrelevant responses and an almost comical refusal to address the actual issue.

They sent the wrong product, made me return it, kept my money and then gave me a “bonus” that was still charged to my card.

I will never buy from AliExpress again.

After buying from this e-commerce site for years, they are now giving me the runaround, asking for various documents. After I submitted them, they failed to explain why they weren't accepted, even though I've always used this payment method.

Luv this site very reliable

I am writing this out of pure rage. For over a FULL YEAR, Navirs Store and AliExpress have been actively scamming me, dragging out this nightmare and stealing $400 of my hard-earned money for a completely dead, non-functional piece of literal garbage.
To make matters worse, their faulty, completely incompatible hardware severely damaged my car's electronic system. They didn't just steal my money; they caused actual physical damage to my vehicle with their counterfeit trash.
This is not a simple customer service misunderstanding—this is systemic, deliberate FRAUD. Navirs Store operates as a sham, selling dangerous and broken hardware to unsuspecting buyers, taking the money, and running. They are bottom-feeding thieves who belong nowhere near an e-commerce platform.
Even worse is AliExpress. For more than 12 months, they have knowingly harbored, protected, and enabled these criminals. Their so-called "Buyer Protection" is a pathetic, fraudulent joke designed to shield scammers while robbing legitimate customers. I have provided irrefutable proof, video evidence, and documentation showing both the defective item and the damage caused to my car, yet AliExpress repeatedly sides with the fraudsters. By allowing Navirs Store to remain operational, AliExpress is actively co-signing this theft and destruction.
NAVIRS STORE MUST BE SHUT DOWN IMMEDIATELY.
Allowing this shop to stay open is a direct threat to every consumer on the internet. They are destroying people's property and robbing them in broad daylight, while AliExpress acts as their full accomplice.
DO NOT BUY FROM NAVIRS STORE. DO NOT TRUST ALIEXPRESS. They are running a coordinated racket. Shut this criminal store down before they rob and damage anyone else!

I have ordered like 8 moped like vehicles from AliExpress and they all have not been delivered NOT ONE OF THEM HAVE BEEN DELIVERED AND THEY KEEP MY MONEY FOR WEEKS & MONTHS AND IVE GOT NOTHING NOT ONE OF THE MOPED LIKE VEHICLES! This company is trash lies and fraud do not order anything from them they are NOTHING BUT FRAUD LAST BE ONE I PAID 900$ and still didn’t get IT THEY ARE FRAUD

AliExpress repeatedly sent excessive promotional emails to my account from different addresses. Blocking individual senders and marking messages as spam did not stop them. The volume became so intrusive that I finally had to create a Gmail filter deleting every message from the entire aliexpress.com domain, including order emails. This is aggressive, unacceptable marketing and it has seriously damaged my trust in the company. AliExpress should respect unsubscribe requests and stop rotating sender addresses.

Horrible quality, horrible customer service! I ordered a silver bracelet, instead received a flimy low-quality item from cheap metal and poor craftsmanship. I opened the dispute and was assigned refund + return at seller's cost.

The seller denied me in prepaid label or any kind of compensation, promising later compensation in aliexpress coupons. Fine, i sent an item AT MY OWN COST

The tracking in both postal systems involved indicates that the item has been delivered on July 17, and i still get denied my refund. Every day i come to the chat, every day I receive "don't worry respected customer, i have escalated", and every day i receive auto-reply that my evidence is not enogh, the case is closed. I have provided the receipt, the full tracking, indicating the DELIVERED status, and not a single time have i received a single explanation why i keep getting turned down the refund

Agent customer service they are trying to help me ,I have so many dispute files but AliExpress just play game and no respect right of the customers.I have all evidence.Hier write my file is in working for resolve and to my mail they write the file is closed no enough evidence.I have this case from 3 month,first 2 month they get video, photos, evidence with the seller is ruud and tricks,i can t negotiated with her.Aliexpres must step in for partial refund 23 e and keep the item,the last dispute file is 2503808370401w56.Aliexpres you play game! Hier you write my file need to working and you send me mail my file is closed! AliExpress you must step in and give my money back, partial refund 23 e and keep the item