AliExpress Reviews 

Unfortunately I can't recommend this shopping service as I sent back a watch over a month ago and I'm still waiting for my refund every though they promised a automatic refund after there count down clock finished all that happened was it reset to another clock that stopped and I still have not received my refund so I reported it they said they have raised the mate and I would have a response in two days four day later nothing and I told them this is not acceptable but I was told to wait how long as it been over a month I'll bein a second month soon with no refund that they promised me this make no sense

And you can see the Ripley I have got from them this is what I have been getting all the time they say this every time but DON'T ISSUE THE REFUND they promised!
it useless
I have now been asked to prove I sent it back good job I took photos!
I have sent pictures of the watch before being pack and one sealed with there label on I can't help but think you are trying to find an excuse not to pay now as they have been tracking there return them selves which I can see too through there own web site this is really poor customer service!

Seller: Extraordinary Dancewear Store

Very disappointing experience. I did not receive the version of the Isis wings I intended to purchase, and the seller did not offer a satisfactory solution or accept a return. The product selection on the platform is confusing, and what you select is not always clearly reflected in the order.

I am now stuck with a product I cannot use and have to try to resell it myself.

My advice if you decide to buy from this seller: take screenshots or photos of the exact product and option you select before completing your order. Unfortunately, I did not do this, and now I don't have proof of what was displayed when I made my selection. This could help you avoid going through the same situation.

I would not purchase from this seller again.

U dont wanna waste ur money with them.
HORRIBLE CUSTOMER SERVICE !
I told them i have an issue claiming warranty with 1 of their seller and when i send them a clear prove, they said its not enough, clearly backing the seller.

Just stay away.

What do I do when there is a fault with the product and the order does not exist according to Ali Express? ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
AliExpress
Package delivered
Hi Tommy Ölin,
Your package CG523192687DE has been successfully
Depusheng AG Professional audio mixe...
AG12, Germany
x1

Placed several orders recently of quite a few items, one set of LED garden lights was missing bit, attached two photos and AliExpress came back and wanted more pictures of the product, pictures of the receipt and packaging and a statement written.

The cost of the item was £3, so I simply closed the account and will never use them again.

Keep your £3 AliExpress hope you enjoy it, cos you wont be getting another penny from me.

Haphazard communication.
I received a partial refund for an item & queried why. I eventually...............got a reply & what was in it was untrue nonsense. I replied to that email the same day explaining the error & again 5 days later. No response.

The poor response when there is an issue with a purchase just isn't good enough.

I've been on this site a few times and it looked OK. Couldn't believe my eyes when I went on the site last week and there was some kind of promotion on. There was this lovely laptop. No way 35p......yes 35p. I got in touch with them and said this laptop is this correct. Yes dear customer is what I got every time. I was even messaging them while I was waiting for delivery. Yes it is definitely the laptop. Its on its way to you now. I actually got some kind of tiny little plug you plug into a laptop. I wouldn't know what it's for as I don't have a laptop which is why I jumped on this as soon as I saw it. I have a picture of both if you'd like to see. I have been on there site to ask about it, and they just ask the same questions everytime. This is not the way to run a 'catalogue 'site. If the price was for the plug then the plug is what should be shown. I am absolutely fuming about this and am not getting any answers from them. You can clearly see by the conversations I had on the site and that I was told it was the laptop. I think they should send me the laptop and they can have this little plug thing back.. Not a happy customer, and would NOT recommend Aliexpress to anyone. There promotions are not true and customer services just fob you off even when the truth is staring at them.
I was on their site all of yesterday afternoon and night time and got nowhere at all. So they are not doing anything to help get this sorted at all. They tell lies when trying to get you to buy something. People should be aware of these scammers. Aliexpress just keep going around in circles. I know I’m not going to get anywhere with them but that is not the point. You show something on your web at a price. If it was that little plug that was the price then that is what should have been shown. Not the laptop. Also I should not have been told numerous times that it was indeed the laptop. To me that was a scam!!!!!!! They always ask you to contact them but they don’t help at all. If something is put on the website at a price then it should be honoured. Not sent to there own management team to fob us off. An outsider would look at it differently. I wouldn’t want to shop with them any more if you get treat that way. Zero Stars.

Been a regular AliExpress customer for many years and hardly had any complaints until recently.
Had some issues with products and the communication was absolutely ridiculous.
Contacted customer service with solid proof that what was advertised did not match what I received.
Agents acted very helpful and promised they would escalate the matter with the proof and explanation to solve this matter.
I received an email from the senior agents with a standard message that the proof was carefully reviewed but was insufficient so case closed.
I contacted customer service again for several times and it's a repetitive frustrating cycle of showing undeniable proof to the agent who promises he will do everything he can to explain the matter in detail to the senior agents only to get another exactly the same standard email over and over again.
Seems they don't review the case, they just automatically send the standard email that the evidence is insufficient.
I know this because I had a previous issue with an article and the customer service agent promised me to extend the return/ refund period which he didn't.
I took a screenshot shot of this promise and contacted cs again and they would escalate and explain to the senior team.
Days later I got an email that the case was closed because the time has expired.
Yeah, I know... the issue is that I was promised it would be extended.
4 times same routine, 4 times same reply from the senior team, so that's how I know they don't review most cases, they just reply with standard emails without looking into it.
Finally the 5th time someone looked at the case and evidence and offered a solution.
So my latest case I'm stuck at 4 times and need to get back to customer service again and again and again until I get lucky someone decides to review the case.
It's a big waste of time and very frustrating, but I am in my right and have solid evidence.
After this issue, no more AliExpress.
We all know lots of bad products and inaccurate advertising by sellers, but at least if you are guaranteed return/refund without this absurd hassle it's worth a try.
AliExpress is a billion dollar company, but the way they handle things and treat their customers is really unacceptable.

Update:

Got an email from AliExpress requesting a video that shows Im unboxing the item as proof.
The madness continues with requesting proof that nobody has.
Should I go back in time to make a video?
As I understand, the video proofs that the item is truly the item that is ordered and not something else, but to ask for impossible or non existing video material is beyond reason.
If this is a requirement, they should warn customers to take a video of you unboxing the item to support your case if things arent what they suppose to be.

You always get a response with sincere apologies as a reply, but if they were really sincere, they would help you solve the issue.
As a customer Ive been sold something wrong, AliExpress should be held responsible of all the crap they allow the shops to sell, instead they rub salt in the wound with this kind of non sense

Used to be great but lately half the things dont get sent, the rest are marked as delivered but arent. Forget about refunds. You just wont get anything and might as well burn your money.

I don’t know how these ppl are allowed to trade under UK regulation. Bought £37 item, it was insufficient quality to work. No return procedure; £3 credit to my account which they insist I took as partial refund 😂 for £37!! Really. Chat is Ai, they’ve submitted and failed reconciliation 3x for me to try return the goods. Each time, email next day saying. ‘Appeal request closed’. With zero resolution. At this point I’m giving up and losing £37. There’s no conformity to uk consumer law/distance buying act whatsoever.

This place is full of scammers and fraudsters. the European Commission fined you with €550 for failing to prevent the sale of illegal items but yet you are still shipping out illegal items, you continue to break the consumer rights laws and the Postal Services Act. This place doesn’t respect there customers at all. I will be submitting an official complaint directly to the European Commission and to the Consumer Protection Authority, I won’t be buying anything from here anymore and I would stay far away from this site.

Rubbish, delivery long. Product didn’t work and when I eventually found a way to try and return the item it was rejected because I didn’t produce enough evidence. Quite how I can do more than show lights not working in a few pictures is beyond me. Do not buy from this company

Ali Express is big scam company there customer service is worst if you buy 1 item you won't get refund back for that item ,, you will put return request and keep waiting for your refund order will delivered as per tracking no and there website will say not yet shipped with the same given label provided ,There customer service kept ask the same thing i provided in every email of return label with tracking no they kept ask you same and make you fool i returned 6 items they got delivered and given shipment address still there website showing not yet shipped and they provide counterfeit items not legitimate i want my money back
Ali Express order no-Order number 8213226620252119 8212503762552119 8212711204802119

Tracking no is this for those items (USPS) 9302011047800000093386 93020110470800000148666 9302011047800000498860

Worst customer service experience.

The dashcam ordered from 70mai Official Store arrived completely defective—it will not display a live preview and refuses to record any video footage. What followed was a months-long nightmare trying to get a refund. After endless troubleshooting, reopening cases, and sending endless video evidence, AliExpress's automated system rejected my return multiple times for absurd reasons—even claiming their own provided return address wasn't valid. Save your time and money; neither the camera nor the platform's buyer protection works.

UPDATE ON MY ORIGINAL REVIEW:
ALI EXPRESS HAS BEEN IN CONTACT AND REQUESTED I CONTACT THEIR SERVICE PROVIDER TO OBTAIN A WRITTEN STATEMENT THAT THE PARCEL HAS BEEN DELIVERED TO THE WRONG ADDRESS AND IS NOW LOST. THEY HAVE A LIST OF REQUIREMENTS THAT I MUST OBTAIN FROM THEIR COURIER PEOVIDER. ALI EXPRESS, YOU ARE NOT DOING ANYTHING TO IMPROVE MY RATING. YOU ARE MAKING THE CUSTOMER DO THE WORK. YOU SHOULD BE FOLLOWING UP WITH YOUR COURIER PROVIDER. THIS IS QUITE SHOCKING.

Ali Express uses unknown courier services. Our parcel was delivered to the wrong address. Ali Express refuses to refund is for the item, even though their service provider made the mistake. Shocking customer service.

Terrible! I ordered what I thought was a great deal on a cat tree and it’s been a week and they still haven’t shipped. Unreal

First you say the package can not be delivered, you tell me to contact the courier, they tell me to contact you

Now in the app it says “pick up at pickup point”

What pick-up point? No information what so ever

Give me my items or my money, scammers

DANGEROUS Order a gas camping cooker 1 st time the gas pipe come disconnect and cache on fire then when put away one of the legs come off really bad design but that cooker is dangerous i have used gas camping cookers 40 plus years never had this happen. They will not respond to my emails. This is the first time with an issue with aliexpress and dangerous. They will not respond never going to buy from them again

SCAMMER WARNING: AVOID "AMLUC OFFICIAL STORE" ON ALIEXPRESS!Real fraud case involving two linked orders: Main Order ID: 3074000636462750 (338.93 EUR for Android unit) and Extra Fee Order ID: 3073440081142750 (26.19 EUR extorted by seller). I bought Porsche Cayenne 958 multimedia unit advertised with high specs (UIS7862, 8GB RAM, 256GB ROM, 360 cameras).EXTORTION: Right after payment, seller blocked shipment, messaging: "I want you to pay more in aliexpress. the price you pay it not correct". After I paid the extra fee, he admitted he didn't have my premium model and aggressively pushed me to accept cheaper, downgraded versions .HARDWARE COUNTERFEIT: Ad promised Android 12/13. Device settings are hard-coded to fake "Android 14". Fake Device Test app unmasked the truth: it runs on ancient Android 10 (API level 29) from 2019! Head unit hardwares are strictly tied to factory OS and it is physically impossible to update them to Android 14. The screen is cheap 1024x768 LCD instead of QLED.DELIBERATE TEST BLOCKING: Manufacturer factory-blocked diagnostic apps like AIDA64 and Device Info HW (they crash instantly) so buyers cannot see real specifications.DEFECTS & FIRE HAZARD: Active cooling fan is physically missing (blank empty hole). Unit overheats dangerously, reaching 75°C on CPU-Z after 20 mins of radio, making it a fire hazard. Also, the plastic frame top section is severely warped/curved, leaving ugly gaps in the dashboard.ALIEXPRESS SYSTEM ABSURDITY: AliExpress support admitted via email that "returning is NOT recommended due to unforeseen risks" and offered partial 135.57 EUR refund. When I rejected it, system forced "Return/Refund" claiming seller pays, but no prepaid label was ever provided! I was expected to pay out of pocket, with a vague promise of a coupon reimbursement. This is a trap—coupons force you to spend money on AliExpress again, where another scammer can extort you!The ultimate joke happened after return time limit expired and case closed in seller's favor: AliExpress sent an apology email admitting dispute was handled poorly and threw an insulting 5 Euro coupon at me for a 365+ Euro fraud! They even demanded me to pay for trackable return shipping just to send back the separate 26.19 EUR extortion fee order!FINAL ADVICE: Before buying anything of high value on AliExpress, think twice. You might not get what you paid for, and you will end up getting scammed with the full blessing and approval of AliExpress itself! Avoid amluc Official Store!

Ordered a Henry long sleeve shirt with buttons and received a basic short sleeve T-shirt. Tried to fill in the returns form but just sent me back to the start. I finally gave in but won’t be buying from them again which is a pity as I have used them a lot. But if you don’t want to treat your customers with respect then you don’t deserve any respect back!