AlterMe Reviews 

187
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently mention how convenient it is to track their daily fitness, sleep, and meals all within the application. Users are particularly impressed by the engaging home workouts, helpful guidance, and responsive assistance provided when needed. However, some reviewers noted issues with customer support response times and difficulties getting timely help. Some people were also dissatisfied with the overall value for money, feeling that the services were too expensive for what they offered. Others mentioned frustrations regarding device connectivity and limitations with certain product features like ring sizing or battery life.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the comprehensive fitness system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience of... See more

Application

People report positive experiences with application, highlighting its ease of use, informative features, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the responsive team, top... See more

Value for money

Users describe ambiguous interactions with value for money, as while some reviewers felt the investment was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more

Rated 4 out of 5 stars

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 mi... See more

Rated 3 out of 5 stars

I love the ring but feel program was misleading as far as any coaching availability. The app is cool too. The mirror is very over priced as well, not as 'interactive' as led to believe when it was sol... See more

Rated 3 out of 5 stars

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hol... See more



Contact info

3.8

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(187)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love this product

I absolutely love this product. I’ve had my ring for over a year. I love that it can track my sleep, steps more accurately than my phone and the charge lasts longer than when I had a tracking watch. I encourage more people to use this product for accurate tracking.

November 5, 2026
Unprompted review
Rated 4 out of 5 stars

Recommending AlterMe

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 minutes doing a session. I signed up over a year ago, and overall have logged in almost everyday even if I don’t workout. Sometimes a stretch session is perfect to start my day. Haven’t been able to touch my toes in years and after doing the yoga sessions, was able to reach my toes. There seem to be many different types of workouts, so I don’t think I’ll ever get bored. Taking a picture of my food makes it easy to track. It feels like a personal plan combining my dna results with optimal food and exercise plan. My goals for the plan are to help keep me active as I move into retirement.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love AlterMe

I absolutely love AlterMe! This app has been such a game-changer for me. It has helped me stay active, keep myself in shape, and, most importantly, remain consistent with my fitness routine.

One of my favorite things about AlterMe is that it’s personalized to my DNA. I love getting my daily readiness score and knowing exactly what I should focus on each day based on how my body is doing. It takes the guesswork out of my workouts and helps me understand when to push myself and when to take it a little easier.

I also love how easy it is to incorporate into my everyday life. It keeps me motivated, accountable, and focused on taking care of myself, even when life gets busy.

Consistency is everything, and AlterMe has truly helped me stay on track and make my health and fitness a priority. I genuinely look forward to checking my readiness score and seeing what each day has in store.

I can’t say enough good things about this app. I highly recommend it to anyone looking for a personalized approach to fitness, motivation, and staying consistent. So happy I found AlterMe! 💪❤️

November 5, 2026
Unprompted review
Rated 4 out of 5 stars

I really like their platform

I really like their platform. I check every day to see my readiness score and i like how much they have available for exercise, recovery, and nutrition. The coaches are really helpful and knowledeable. I do wish they had tai chi in recovery, though. But they dont have it yet.

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

still waiting over a month for results

I mailed my first swab and it got lost, they sent a second swab kit. I shipped it back next day and It was recieved within a few days and I have now been waiting over a month for the results that are supposed to take 5-7 days. Customer support is an AI chat bot, kind of feels like a scam at this point.
Follow up to address their comment, I have not received any emails, calls or messages in their app. I have tried to reach out through their customer support but they just keep telling me to "hold tight".

September 16, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Thank you for sharing your feedback. We apologize for the confusion and frustration surrounding the process. We want to clarify that your results are ready and simply awaiting registration of your replacement DNA kit. Our team has been reaching out over the past few weeks with reminders and instructions to complete registration. Once registered, you'll be able to access your results. We would love to help you get this final step completed and ensure you receive the personalized insights you signed up for.

Rated 5 out of 5 stars

Great experience

Great experience. I knew and know nothing about macros and AlterMe did it all for me. Easy to open the app and see your sleep score, what you activity should be and what to eat.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

AlterMe Altered Me

AlterMe has done just that… altered me!!!! I am down 50 lbs and couldn’t be happier. I felt so beautiful on my wedding day thanks to this amazing transformation. I recommend to anyone who had tried everything and is finally looking for something that works!!!!!

November 4, 2026
Unprompted review
Rated 4 out of 5 stars

Good but need more real time notifications

I have been using mine for over a year now and I have appreciated the updates and new parts that have been added to make it more worthwhile. One thing I would like to see is being notified on my phone when stress is elevated vs. having to open the app and see. Better real time notifications. Lastly, I would love to know my sleep debt.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance on AlterMe when they…

I took a chance on AlterMe when they were new and not much was on the app and I thought it was outrageously expensive. But thought it would be cool to see how DNA played in my nutrition and it ended up being worth it. They sent me an entire starting kit with all the things (yoga mat, blocks, and bands) to workout with (my roommates dog chewed my yoga mat and ruined it though 😭) but great quality. The workouts are great. I love being able to scan my food and get a fairly accurate macro and calorie count without having to manually input everything or having to calculate everything. The sleep tracking accuracy has always been great. My only complaint would be my ring barely holds a charge now but I am very active and it’s taken a beating. But other than that I’ve been totally satisfied. I actually need to start using it more now that there are way more features on there.

November 2, 2026
Unprompted review
Rated 4 out of 5 stars

It's definitely worth the money

I have had the ring for a little over a year. Great customer service and lots of workout options and recipes. Ring has a good battery life. App is easy to use. I like that you dont have to pay a monthly subscription if you get the deluxe package and pay up front. I like all the different types of recovery available - breath work, meditation, yoga, active and seated stretch. They are always adding new options.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great tool for monitoring sleep!!

This has been a great tool for tracking my sleep and daily activity. What sets it apart for me, aside from the DNA panel which identifies the most ideal workout type for my body chemistry, is the accuracy with sleep tracking. This has helped me identify patterns that indicate a potential sleep disorder and am receiving testing on soon. This would account for several daytime symptoms I experience! Glad I invested in this!

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love how the app has it all

I love how the app has it all! Sleep, fitness, calorie counting all in one place. It feels cohesive and works for all parts of my fitness journey. It’s personalize towards my goals and takes all my factors into account. I love all the updates and new sessions they add. The customer service team is responsive and helpful! Would highly recommend.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have liked the entire experience

I have liked the entire experience. I love getting a report on what my body responds to best. I really love being able to track everything on the app. And it’s not a monthly fee forever, once the program is paid for it’s yours! They are constantly adding to the app and adding different workouts.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Alter has been a great addition to my…

Alter has been a great addition to my routine. Initially I wanted to lose weight just doing body exercises but I was not consistent enough. Now that I’ve found a nutritional diet that fits, I can apply that discipline to Alter. It lets me know how much I’m going to be doing today. I can easily track my food as I’m counting everything. The band and app can get a bit finicky but what exercise app/technology doesn’t? All in all I highly recommend it for those who want a more personal experience.

November 2, 2026
Unprompted review
Rated 4 out of 5 stars

I love the way the app tracks your…

I love the way the app tracks your workouts. I like the workouts but wish they had more geared toward seniors and those with joint issues. I do find it motivates me to keep trying! I’ve been using it for about 18 months, and like that I can use the app on my phone so I can use it when I’m not at home with my mirror

November 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look