Alternaleaf Australia Reviews 

942
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and understanding staff, including doctors and nurses, who provide high levels of care and professionalism. Many people find the overall service and online system easy to navigate, efficient, and stress-free. The products are frequently noted as effective, significantly improving various conditions like pain and anxiety, and enhancing overall well-being. However, some people were dissatisfied, mentioning doctors under-prescribing or being difficult about changing strains and medication dosages. Others experienced unhelpful or rude doctors, or felt their concerns were not adequately heard. Additionally, some customers noted issues with product availability, with usual brands being out of stock, and faced communication challenges or inconsistent information from staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful... See more

Product

Customers consistently note positive experiences with product, with many finding the medication effective for... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and understanding... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more

Rated 4 out of 5 stars

I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more

Rated 4 out of 5 stars

I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

942 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(942)

926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Roby

The only thing was getting an appointment. It keep being canceled

May 4, 2026
Rated 5 out of 5 stars

helpfull

im able to get my life back instead off being inside all the time and the product are working well when a product is out of stock there are others to replace it

April 19, 2026
Rated 3 out of 5 stars

Rip off artist

Way too expensive! You will think it’s a great service at first. The product is great. Delivered straight to your front door! But, you’re only allowed 10g every 10 days. After a month, you have to pay another $49 to speak to a doctor to get prescribed more. This is every month plus your prescription. Absolute rip off. Stick to black market cannabis

April 10, 2026
Unprompted review
Rated 2 out of 5 stars

Beware Alternaleaf

While initially impressed with the service Alternaleaf provided ( patient for three years with CPTSD ) I have now come to understand that Alternaleaf is no longer listening to the patient - and treating patients as if they are trying to source recreational drugs rather than legitimate medicine . Pricing increases , dr inconsistencies , and not being heard by doctors have now made me want to find an alternative supplier of my medical needs .

February 16, 2026
Rated 5 out of 5 stars

I love the fact that you can get same…

I love the fact that you can get same day delivery, if you are really running low. I also had a delightful doctor this time around, which made the whole experience much more pleasurable. She was very thorough and such a lovely person.

July 24, 2026

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