Alternaleaf Australia Reviews 

980
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the helpful and understanding staff and doctors, who are often described as knowledgeable and compassionate. People appreciate the outstanding service, noting its efficiency and ease of use, with products consistently meeting expectations and positively impacting their health and well-being. Many highlight the personalized care and professional approach. However, some people mentioned encountering doctors who were perceived as restrictive with prescriptions or unwilling to offer desired alternatives. A few reviewers also noted inconsistencies when changing doctors or receiving conflicting information. Additionally, some reported communication difficulties or perceived rudeness from certain practitioners. There were also occasional mentions of administrative problems, such as scripts being unavailable or requiring consults for out-of-stock items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the doctors and staff for being friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Product

Clients share positive opinions on product, with many reviewers reporting that the products are effective and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that staff are helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting a much better and fantastic overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more

Rated 4 out of 5 stars

Only down is doctors try under prescribing all the time. Won't believe your reason for changing strain which makes it difficult to talk freely about terpenes that help and why. Why does it still feel... See more

Rated 5 out of 5 stars

Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notif... See more

Company replied

Rated 5 out of 5 stars

Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things th... See more


Company details

  1. Medical Clinic

About Alternaleaf Australia

Written by the company

Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses. What’s the process to becoming an Alternaleaf patient? It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.

We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.

To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.

Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(980)

972 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Considering running out of…

Considering running out of product(bad), Staff & Doctors showed exactly how to think on their feet(good), remember ur workers well & they should see u well, Bob.

May 7, 2026
Rated 1 out of 5 stars

Twice I have tried to use this service

Twice I have tried to use this service, 12 months apart, and gotten no where. They operate to what they call "regulatory" guidelines but if you don't have the one regular GP and a medical diagnosis, but like me you don't trust GPs or the traditional western medical system, shop around and see a 'doctor' only when you need a script; this service is very restrictive with who they can help. Nice people but severly restricted. They allude to being alternative but are very much msinstream western reductionist (ie not whole person). Try TCM instead. Much better experience.

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Unimpressed

Appointment was at 7:30 pm, insists I use my camera, tried to ask why I’d been sent my non regular strain and got a vague oh we don’t do it anymore ( no explanation ay the time or for the last 4 scripts) I barely got to speak just had new rules and regulations barked at me and vaguely explained as he rushed through the appointment and said various percentages of what my current flower would go to as that’s just how it is now and oh also need to go and get a medical this and medical that, isn’t that what the original consults were for. I Didn’t feel comfortable even trying to ask about the strains or about potentially moving onto the pens over flower. Do not recommend dr Tung to anyone in fact after this experience I’m seriously considering and looking into changing companies as it’s now not just the the rubbish quality of product and excessive pricing that’s an issue.

July 29, 2026
Rated 4 out of 5 stars

Best Delivery

I'm happy with what I've been prescribed as I was listened to.
Delivery is second to none.

February 3, 2026
Rated 5 out of 5 stars

Helpful staff

The staff and drs are friendly and polite and find good suggestions for your problems They suggest alternatives and listen to you and the products are good

May 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look