Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more
Alternaleaf are great. The doctors are always helpful and understanding. That take the time to learn about their patient. They always deliver on time and offer same day if required. To receive a notif... See more
Company replied
Always have positive response from your doctor's that are happy to help and listen. Thanks for changing my life for the better. Medication has helped with my pain, anxiety and so many other things th... See more
Company details
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
966 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always deliver on time and good…
Always deliver on time and good consultations with staff
July 25, 2026
Beware Alternaleaf
While initially impressed with the service Alternaleaf provided ( patient for three years with CPTSD ) I have now come to understand that Alternaleaf is no longer listening to the patient - and treating patients as if they are trying to source recreational drugs rather than legitimate medicine . Pricing increases , dr inconsistencies , and not being heard by doctors have now made me want to find an alternative supplier of my medical needs .
February 16, 2026
Realy helpful
February 18, 2026
I love the fact that you can get same…
I love the fact that you can get same day delivery, if you are really running low. I also had a delightful doctor this time around, which made the whole experience much more pleasurable. She was very thorough and such a lovely person.
July 24, 2026
Fast Prompt Reliable considerate service
July 24, 2026
The phone call was right on time.
The phone call was right on time.
Delivery is on time.
Thank you for your interest.
July 24, 2026
My encounters with the staff of…
My encounters with the staff of Alternaleaf have been very good. Everyone puts in an extra effort to be helpful and understanding. Thank you very much.
Ingrid Webster.
.
July 23, 2026
Dont make me pay for a consult because…
Dont make me pay for a consult because one of my prescriptions is out of stock. Dont prescribe a dosage that allows me to run out before i can get another script.
March 31, 2026
Listened and helped
March 4, 2026
Excellent service
I booked an appointment online for the following day, the appointment ran on time, the doctor was very helpful & easy to talk to, all my questions answered with reassurance, all available options were discussed & delivery of my prescription was delivered within 24 hours (1-3 days delivery is advised). I could not be more impressed
July 21, 2026
Dr Ngo is very knowledgeable about the…
Dr Ngo is very knowledgeable about the products and dosage. This treatment has helped greatly with my rheumatoid arthritis and other aliments. I recommend the process.
July 22, 2026
I spoke with competent and…
I spoke with competent and understanding clinicians and was prescribed an appropriate medication.The process was stress free.
Many thanks
July 22, 2026
Doctor was very helpful and informative
July 22, 2026
absolutely pathetic service
absolutely pathetic service
doctors barely speak English
appointments cancelled multiple times taking weeks to reschedule
July 22, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.