Brilliant service Great prices on the Lego they sold All sealed new and not resealed returns with missing minifigures which is great and as hoped. (You don't want resealed returns which i ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I accidentally mixed up Alza with another company that I ordered from when I wrote my last review. I see my mistake based on their reply. I apologize. My experience with Alza was actually wonderfu... See more
Company replied
I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option. I have 4 stars of praise f... See more
I ordered my new Galaxy S26 and it was delivered super-fast — I received it in two days. I could also follow all the updates on my order on the website. Everything came as expected: the new phone arri... See more
Company details
About Alza.de
Written by the company
Alza
Vor 30 Jahren gründete ein damals erst 18-jähriger Unternehmer Alza.cz als kleiner E-shop zusammen mit einer Gruppe von Freunden.
Aus anfänglichen Erfolgen und einem stetigen Bestreben nach Kundenzufriedenheit wuchs das Unternehmen in Tschechien und der Slowakei zum größten Multichannel Player mit:
- Euro 1,8Mrd Umsatz (2021)
- über 2000 Angestellten
- über 60 eigenen Filialen (Abholshops mit Showrooms)
- einem eigenen Netzwerk von knapp 1700 Abholboxen (AlzaBoxen)
Seit einigen Jahren ist nun Alza auch in Deutschland, Österreich und Ungarn (mit eigenen Landesgesellschaften) aktiv am Ausbau der online und offline Präsenz – mit dem erklärten Ziel alle Kunden mit dem bestmöglichen Service, günstigen Preisen und größtmöglicher Produktvielfalt zu begeistern.
Contact info
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time
June 2, 2025
Superb customer service and great deals
Alza offered the most competitive price and I thought to give it a try, even though I had never heard of it before. Delivery was fast and easy.
One accessory included with the product had already expired when I unpacked the delivery. While that was unfortunate, I understand that this can happen. What impressed me was the super fast, friendly, and simple customer service via WhatsApp. That was just incredibly solution-focused and left me satisfied.
I will definitely consider Alza from now on when ordering online.
May 14, 2025
Unprompted review
A good company and more than wonderful…
A good company and more than wonderful service I expect a bright future for this company
May 17, 2025
Quality and shipping
May 8, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have not received my item
I have not received my item. Thank you for the delivery. Dhl...
May 2, 2025
Reply from Alza.de
If your shipment has not been delivered, please contact us by email at info@alza.de or by phone at 0800 181 45 44. We will be happy to assist you – please have your order number or invoice number ready. Thank you for your understanding.
Best regards,
Monika from Alza
Ordered an iPhone 15 from Alza
Ordered an iPhone 15 from Alza. Was delivered 5 days later. The Smartphone is original, well packed. I would buy from Alza again, I found it uncomplicated and quite fast. The prices are good as well. They add delivery costs but honestly, for such an expensive product, it's ok
March 19, 2025
Unprompted review
A competitively priced online store I…
A competitively priced online store I had never heard of.
April 27, 2025
Goods as described
Ordered an ironing board from them. Came in good time. Item as described.
April 17, 2025
Unprompted review
Great service and fast deliveries
April 16, 2025
I ordered the Xiaomi focus pen for…
I ordered the Xiaomi focus pen for Xiaomi pad pro. The online process was very easy und the product was delivered very fast. Everything was in order. I am very satisfied.
April 11, 2025
astonishing service
astonishing service, fast delivery and very happy about the item. this shop showed me that online shopping doesn't have to be a nerve-wracking experience
April 4, 2025
Unprompted review
Great seller
Great price, fast delivery, everything went as well as can be expected. Happy customer, will buy in the future too.
March 27, 2025
The service was amazing
The service was amazing , reliable , cheap article and fantastic quality
March 27, 2025
Perfect services
March 23, 2025
Reasonable service after delivery problem
I bought a mobile phone and a charger. The package was to be delivered at a DHL parcel shop in Berlin.
First problem: the website said it would arrive on the 11th, but it arrived after noon on the 12th. The parcel came from the Czech Republic.
Second (and most important) problem: As soon as they gave me the box in the shop, I felt that it was not heavy. It wasn't empty, but it was light. I felt something was wrong, so I opened it in the shop and found out that the phone had been stolen. Only the charger was in the box. The tape was a little damaged, but it had been very cleverly reattached. I asked the lady in the shop to file a claim with DHL, but she said no, that I should speak to the seller directly.
I then contacted Alza. They responded quickly and kindly. Thank you Alena for your service. I had to provide pictures and sign an affidavit that the phone was missing. I didn't have a printer, so I had to write two pages by hand in German and then take a photograph. The next day I was told that the money for the phone would be refunded.
Now I have a charger but no phone, and I don't want to spend any more time returning the charger. They also didn't refund the €5 I was charged for postage, which I think they should have done.
All in all, they responded reasonably well, but I wouldn't buy from them again.
I also suggest they use better tamper proof packaging, not just a box with tape.
March 13, 2025
Unprompted review
Reply from Alza.de
Thank you for your feedback. We are very sorry that there were problems with delivery and that your phone was stolen in transit. We understand how frustrating and disappointing this must have been.
We are pleased that our customer service team were able to help you quickly and that you have received a refund for the missing phone. Regarding the delivery charges, we apologise that these were not refunded - we take your feedback seriously and will look at how we can improve our service in this area.
Your suggestion about the packaging is also very valuable to us. We will pass on your feedback to the relevant department to see how we can improve the safety of our shipments.
We hope that, despite this experience, we will have the opportunity to convince you of our service in the future. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards Tatiana
Quick response and fast delivery
March 12, 2025
It's the worst experience ever...
It's the worst experience ever...
I received the goods damaged and they just refuzed to give me my money back
After one year of arguing with them I just had to contract a lawyer
November 15, 2024
Unprompted review
Reply from Alza.de
We are truly sorry that you are writing this review. We cannot respond to you if you are writing anonymously. If something was denied to you, I am unable to verify it either. We always investigate every matter thoroughly. I am not aware of which complaint this concerns. Thank you for your understanding.
Best regards,
Monika from Alza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.