Amazon Reviews 38

Dear Amazon A-to-Z Guarantee Team,

We have recently reviewed your message regarding my Amazon Turkey customer account, in which you state that you have noticed a high number of refund requests across my orders. This is the second time I have received a message from you that I consider to be a threat, and I find this approach inappropriate.

You should be sending this message to the seller, not to me. The product in question is a $1 item, completely unrelated to the image shown, and the seller is clearly at fault.

I have been an Amazon customer since 1997, dating back to when I was living in the United States. Even back then, Amazon was already handling home deliveries efficiently, which is exactly why the company grew and became what it is today.

Yes, of course, there are times when certain products do not meet my expectations and I return them. This is precisely why customers trust Amazon and feel confident making purchases. I place 15–20 orders per day across platforms such as Amazon, Trendyol, and Hepsiburada, and I have never encountered such a threatening tone from any of them.

If necessary, we can escalate this matter to Amazon US and discuss it directly with them. Customers like me can easily move to other platforms such as Trendyol or Hepsiburada without any consequences, but Amazon risks losing loyal customers by handling situations this way.

Additionally, if I receive a product shipped from abroad that is worth less than $1 and does not match its description, I will of course return it. Otherwise, this would be enabling a scam. Many of my cancellations also occur within 30 minutes of placing the order, often before the seller has even shipped the item.

If you wish, we can escalate this issue to Amazon America About Turkey Amazon approch

Sincerely,
Orkun Birmec

İstersen:

Shopping is quite convenient, but I hope the quality of the sellers could be improved......

I ordered a high-end Akko mechanical keyboard from Amazon.com.tr, which was shipped from abroad. Since the quality didn’t meet my expectations, I decided to return it. Even though it was an international product, Amazon handled the return without giving me any trouble.

I only had to pay the return shipping fee at the cargo office, and after I shared the receipt with customer support, they refunded me the full amount. I paid 1500 TL for shipping, and they processed the refund as promised.

Everything went well, but the whole process took longer than it should have—so I'm giving it one point less. Still, solid support overall.

I bought a power bank because I thought it would help me during my trip abroad. Today, when I tried it, I realized it couldn't be charged at all. I contacted customer service, and the employee named "Hande Gül" didn't help me at all. I only got an answer to my questions on the third email, and that wasn't enough. I called voice support, and again, the person named "Belinay" was no help. They only talked about policies. I told them I would be abroad on the return date and asked them to come and pick up or replace the broken product, and they didn't. I've also bought technology products from Amazon before and had to return them. I think they're now repackaging and sending back clearly used and broken products, and they don't offer any solutions. They say they can give a 20% refund for a completely broken product, and you're left with a product worth throwing away. And when I voiced these complaints, I was left with a hung up phone call and a broken product.

no way to refund your money even if u dont get your item

On June 23rd, I purchased the DJI Osmo Action 5 Pro Adventure Combo from the Amazon mobile app, with the seller listed as Amazon.com.tr. It was a gift for my daughter and her husband. Since the item was not shipped by Saturday, I called customer service. The representative assured me that there was no issue, that the product was ready for shipment, and it would be shipped on Sunday to arrive on Monday – the promised delivery date. Trusting this information, I arranged my schedule accordingly.

However, on Monday morning, I received an email stating that my order had been canceled without any explanation, and that I would be refunded.

This has caused me both financial and emotional distress:

I now have to buy the same product at a higher price, meaning I suffer a direct loss.

The money I allocated for this purchase has lost value in the meantime, considering I could have placed it in a high-interest account.

I also missed out on a limited-time bank campaign I joined through Amazon, which I can no longer benefit from.

As a salaried employee, I do not have the means to cover these unexpected losses. I never requested a cancellation, and I am now demanding that Amazon fulfill my order and take responsibility for this issue.

I urge Amazon to contact me with a proper explanation and a timely solution to prevent further damage.

I had a problem with the airfryer I bought but they did not help me.

amazon.com.tr is not user friendly, it is very difficult to find the product you are looking for

At second of the April, I ordered a tripod from amazon.com.tr, I'm a prime member and I also paid extra for fast delivery, The item was supposed to be delivered at 4th of April but today is 6th of April and they haven't even sent it yet. I called DHL and asked if they could let me know where my package is and they told me that they had never received the package, amazon only shared the parcel number and that means they didn't give it to cargo yet. But amazon's "super duper mega ultra great customer service" refused to refund me until they receive back the product from me. These people can't understand any language because their brains don't work or something but they definitely don't understand the part that they have never even sent it. So they lost it in their warehouse right before they were to deliver it, or someone stole it but they marked it as a sent product and they even called DHL and asked them if they had received the package and they said no on the phone and they confirmed that it was never sent, but these people still refuse to refund me until they find the product they have never sent. Never ever trust amazon for anything. They're the absolute worst ever online retailer I have seen so far. And the express delivery is totally a scam because even when you order multiple products from the same seller, actually even if you order two very small sd cards that can easily fit in one package and one single delivery but they rather charge twice for fast delivery for the same product and they send it with different shipments so they can profit more off two charges for fast delivery instead of one. It's a scam. And they can't even track the parcel they charge around 30 euros to send. Amazon = an army of scammers.

Order not delivered (No 404-3552946-4630733) , no any satisfactory info from customer service .Delivery date was March 7Th 2024, today is March 28 th . No one knows what happens!!!!

I bought a Besafe brand car seat from Amazon for 7,400 TL for my 2.5-year-old daughter on 18 Jan 2024. Amazon put this product, which is used for security purposes, in a bag and threw it into its own box, and the product arrived shaking and crashing. I did not accept this product and asked for a replacement. I said that I wanted an unopened car seat in its original box. Customer services apologized and said that they would immediately replace it and send the product with the original box. I waited, and the product arrived again put in a bag and thrown into a parcel! I was incredibly upset, I talked to customer service again, they apologized again and said they would replace it. I started waiting, exactly 2 weeks passed, there was no sound or sound. So I contacted Amazon (by the way, there isn't even a phone number you can call on their page, you can only chat), but they only remembered to send the product. But what happened? They put the product in a bag in the same way, put it in a parcel and sent it! It's an incredible thing! I contacted the chat again, I was very angry, they told me that I could return the product if I wanted. Of course I can return it, this is my most natural right, what a ridiculous suggestion, but what about the suffering they caused me? I have already requested a refund as of today, February 13, 2024. But they got away with the damage they did to me:

1) I haven't been able to put my daughter in the car and take her anywhere for 1 month, I still don't have a car seat.

2) This company is using the 7,400 TL that I paid for 1 month. I returned the last product today. It says on the page that the refund may take 14 days, and on top of that, it may take another 7 days to return it from the bank! So, for almost 2 months, I lost 7,400 TL without getting anything in return.

3) During this one month, he ran a Hepsiburada campaign and sold the same car seat for 5,599 TL (I bought it from Amazon for 7,400 TL). But I missed this discounted campaign because I paid the money to Amazon and was waiting for my order from them! On top of that, there has been a price increase, and now the same seat is sold for 9.386TL on Hepsiburada and exactly 11.249TL on Amazon itself! So now, if I try to buy the car seat again, I have to pay 9-10 thousand TL!

3) You cannot imagine the anger and sadness I experienced. Each time, the company made a promise and sent a car seat, a safety product, as if mocking and mocking, in the same way, put in a bag and thrown into a parcel.

My coffee maker order 171-8265921-0549162 did not work 8 months after buying.
The customer service sent me a e mail to return the product to Amazon and after receiving I should receive a new one. Perfect solution ! After 3 weeks waiting I got a call from customer service they cancelled the new machine and want to return the coffee machine to sender. I must go to repair shop. Now they dont react on my e mail and complains anymore and after 3 months the coffee machine did not arrive.... Worsest experience ever!

My order number is 407-6434951-8607502 ,
which i ordered on 3rd of June , was delayed.Even through I placed an order with Amazon Turkey Fast Shipping, I still haven't received the cargo.Every day when I talk with customer service, I heard that the words 'we try to send it right now ' and 'it will reach you within 72 hours'.They say that they want to refund , but when I buy the same product from another platform with the same price that day , I can't even get a sub-segment of the money that was promised to me.I am suffering a great deal.It is not ethical for big company like Amazon to be unable to solve this problem and to give me wrong promises.

One of the best online shopping company in Turkey, thank you for to show our people how a company can give value to their clients

Made a large order on Amazon Turkey, payed extra for express delivery to try and insure arrival, having already quiet a few parcels in the past never making it or canceled or lost. I monitored the tracking, it left Holland via Germany got to Istanbul stayed stuck there for a week, then got notified that the delivery failed and I would be refunded.. Crazy!!

I am very pleased, most importantly, if the seller is Amazon, knowing that the product is original.

I'm one of those guys that never leave a comment, or a rating. Except when it's inacceptable. I was a loyal Amazon customer for several years, I spent thousands of dollars and whenever I had the choice between Amazon or another seller i took Amazon even if it was a bit more expensive. One day one item (less than 30€) didn´t get delivered even though it was flagged as delivered. I called the customer service and the response that I got after moments of waiting is we gonna open an "investigation" and you have to wait several days. I told them the minimum would be to resend the item while this "investigation" is ongoing. He/She said no we can´t. I closed my account.

The worst service I met for now.

I have purchased goods, Amazon took the money (there is a withdrawal in the bank), and in 20 minutes they have blocked my account and now they request who knows what document in a loop. I have already sent them the bank statement 3 times.

So as for now: I cannot enter the account, cannot reach the support, cannot cancel the order and return money.

Telephone number found in the internet doesn't work. So no way to call them.

Such a huge name "amazon", and such poor experience.

Cannot recommend this place for purchasing anything.

This is my first and last order on Amazon.com.tr

I bought a laptop, but it wasn't working. It wasn't well packaged, no wonder why it didn't work.

Before returning the package, I contacted customer service about this issue and they approved the order return and they asked me whether I want a refund or a replacement. I told them I wanted a replacement.

When the return package reached their warehouse. I immediately contacted customer service again to make it clear that I wanted a replacement rather than a refund. They assured me that I will get a replacement if stock is still available.

The next day and for the third time, I contacted them again to stress out that I wanted a replacement because the automated email they sent me stated that I will get a refund and it was just bugging me. They asked me to wait 3 days for processing then they will send the replacement.

I waited because I had no other choice. I was just wondering how hard it would be if they had shipped my laptop in a good packaging and tested it before they ship it.

Anyway, after 3 days I was surprised to know that they decided to make a refund instead of sending a replacement.

The product is in stock and has the same price . Why don't they send me a new laptop?

I contacted customer service for an explanation. She said that her new colleague made a mistake.

I made the order with my international card so I lost about $25 from currency exchange fees. That's what I got from this bad experience besides wasting my time.

I bought airpods 2 years ago from
you, but the warranty that should have been 2 years but it seems to be 1 year? That's why they accepted to replace my product with a new one, I sent my old product to you on July 5th, I've been waiting for the new product to be shipped since July 7th. but still not sent. They said that they couldn’t approve shipment because of the system problems?!? And they are not sending my good which is already belong to me! I do not have anything right now! After those process with Amazon Turkey I reached to Amazon and they said buy order has come from Amazon France, I need to reach to Amazon France?!? How is that logical to say call Amazon France to solve your problem about a good that I bought from Amazon Turkey? Not Amazon Turkey neither Amazon did not helping me to solve my problem. I have huge disappointment with Amazon brand. There is no one know what to do at customer service and no one is trying to help me!

Ordered a "Fractal Torrent" pc case via amazon.com.tr(Seller is amazon germany) and I haven't recieved it since. Order was placed on 28th of January 2022. These two pieces of information should be enough to describe how i feel about it. Their customer service cant even provide me with a date for when will it ship. The best knowledge i gathered from them was "its still in the supply phase". After nearly 3 months its still in SUPPLY phase. A company; which is a "worlwide brand" for trade, "cant" even supply people with which they have purchased. This must be the definition of useless, I assume. Wow just wow. I'm really "glad" that i ordered this from amazon, if else what would i do...