Amazon Reviews 

I have already provided all available proof regarding the payment method, including documents that clearly show the name, address, and the last four digits of the card. I’m unsure what more is required, especially considering every payment is authorized at the time of placing an order.

It’s extremely frustrating that my account remains locked over this, even after submitting the requested documents. I currently have several missing orders and cannot track or return them due to restricted access.

If you're still not satisfied with the provided proofs, I request that you remove the card in question and immediately reopen my account. If this issue is not resolved promptly, I will be forced to consider legal action.

The bar is set by Amazon in the US so when traveling to France we are consistently frustrated with the service.
Orders supposedly "rejected" by the pick up location and returned with no reason given until I pursue chatting with an agent who says it supposedly was damaged. Really? No proof of this. So they order a replacement. Says expedited and then delayed again and again.
Second item ordered was something very important and chosen bc of the quick delivery date. Non stop delays and confusion on the tracking service. First it says arriving today, then it says delayed, then it says it can't be delivered, then nothing.
After contacting customer service multiple times I finally get an email both items were delivered (to the pick up location address I selected from Amazon.fr) - 4 days late.
I run to the location before they close only to be told nothing has arrived for us.
Amazon says it was delivered - but clearly not.
This has happened to us before when vacationing in France and our daughter lives in France and says it happens all the time to her.
Things are returned to sender for no apparent reason or never show up.
Ridiculous

Just you can be stupid shopping from Amazon

I ordered a perfume from Amazon but it was sold by Bucolier parfums. It was a fake 100%! The perfume did not smell like what I ordered(I’ve worn it for 15 yrs) what I ordered was packaged in a box that was similar, a bottle similar but certainly not the true perfume. Everything was off!! Smells awful, like bug spray. Amazon SHOULD not work with whoever this faux co is!!!! It gives theM a bad namE. Be careful that your next perfume order is not sold by Bucolier parfums!!!!!

I got scammed i bought switch 2 games and got switch 1 games inside, i called the customer support and they said, „they see no difference“ never ever scamming site.

Have a order cancelled for 3 weeks and the amount is still reserved. When contacting ad saying what my bank needs to release the amount I am told I will be contacted by specialized unit within 48 hours. I have been told this 4 times now without hearing a single thing from them. Absolutely useless

Not everything is always perfect, but Amazon France’s customer service always makes it right. Fast, responsive, and fair—every time I’ve had an issue, it’s been handled promptly and professionally. That kind of consistency deserves recognition. ★★★★★

Great Support. Really helpful when they want. Never scammed.

I ordered a €266 item from Amazon.fr. While I was on vacation, the delivery person faked my signature and marked it as delivered. I provided proof of my absence, but Amazon refused any refund — and even refused mediation.

This is not just poor service — it’s covering for fraud.
I’ve lost trust completely. Be careful if you expect Amazon to protect your rights. Never again for me. Shame amazon

I tried to get €300 giftcard on Amazon.fr then it got on processing for minutes. Cancelled it and it say I will get refund 7 business working days and I haven’t received that yet 😣😔

I have been charges three times or four times for transactions on Amazon more than 10 days ago.
Amazon replies are inconsistant with what they prétend (answer within 6 hours, answer within two business days) and you have to keep sending messages and still get no answer. Issue is still not solved and they havent sent me the confirmation I need for my crédit card institution. Disappointing

I ordered a 350 Euro Table Tennis table from Amazon france on the 28th of May 2025. They were supposed to deliver it a week later. On the 6th of June they said it was being delivered. We waited in all day It didnt happen but tracking said they would try again. Tracking still says they will try again now the 14th of July. "Wheres my stuff" sends you to the haulier that refers me to tracking. I spoke to the manufactuer who referred me to Amazon. Its just a loop with no humans. I did manage to get a human in Amazon UK (where I live) and they referred me to Amazon France. So today I will go onto my credit card company and try and get the payment cancelled.

Constant payment issues. Been a French prime customer for many years but recently have had payment issues, i.e. card declined although it had been debited and cleared by my UK Bank. Messaged and phoned Amazon to ask what the problem was, they said it was our UK bank declining the payment, but it wasn't. Amazon have cancelled 3 separate orders for delivery to our french holiday home, all for no apparent reason. Really annoying - shall be cancelling Prime membership as no point in having it

I use amazon because it is a good quality, so many choices of what you look for and fast delivery.

said parcel was handed t resident AGAIN when it wasnt AGAIN

This company have taken 500 euros out of my account days after I cancelled the order. They are already in breach of the contract as I was told the order was in the advances stages 6 hrs after I ordered and cancelled it when indeed it was not due to be despatched for two weeks. In any instance this order is now delayed and I still have no money. I was assured I would get my money back on the 9th May and they now say the order late. Be aware they steal money from your account without you knowing and so far are no giving it back. The order is late so regardless if this order is cancelled Amazon are now in breach and cannot provide an order on time. The company (Canopia) who are the seller are just as bad they are do not respond to emails about my money. Pleased be aware there are rogue companies out there who narrowly avoid the law!
Update 12th May, the delivery is delayed and not cancellable on my account. I believe again that despite not wanting the order (and it being cancelled) they are again in breach of consumer rights but not allowing me to cancel an order which was due on the 6/7 May. It is now predicted for 21 May. Any other order andnif it is late I am in my right to cancel. I am onto legal advise now about this.

I wanted to buy an article from Amazon so signed up and then when I searched for it I was shown hundreds of other things which were of no interest to me. It took me thirty minutes using AI to even BEGIN to cancel this disgusting branch of crooks. I wrote to CNIL and am still awaiting a response. This company should be closed down as they are clearly criminal.
Backward dogs write the date backwards - 2025 05 06 is the CORRECT DATE!!!!! NOT ANYTHING ELSE.

On the website you are told that recharging your account takes 5 minutes. I have waited 30 minutes and been told through chat that it would take 5 more minutes. I waited 10 and they say that it can take 48 hours! This is false advertisement. I am attaching the screenshot of what amazon says will happen when you recharge your account.

I ordered a Polaroid camera bag, but instead received two USB-C adapters that are completely unrelated to the product I purchased.

The package I received is labeled incorrectly as “tui Polaroid, Sac Polaroid,” but clearly does not contain anything resembling a camera bag. What is even more concerning is the label on the back of the packaging, which lists the following contact information:

Yeepin GmbH
Alleestr.11, 67655 Kaiserslautern
Rheinland-Pfalz, Germany
Also they gave the wrong email.

This email address is highly suspicious and unprofessional, suggesting that this may be a scam or that the seller is using misleading or false contact information. No legitimate business should be using a free email service like Outlook for official correspondence.

This experience raises serious concerns about the reliability of the seller and the authenticity of their products. I would strongly recommend Amazon to investigate this seller and take appropriate action to prevent other customers from facing similar issues.

After receiving the wrong item, I contacted the seller to resolve the issue. Unfortunately, their response has been extremely unhelpful.

They refused to arrange a courier for the return and insisted that I must cover the shipping and send the product back first, only then will I be refunded. They also refused to provide any form of compensation for the inconvenience or their mistake.

When I asked further questions or expressed concern, they completely ignored my requests and refused to listen. This is not how responsible sellers or platforms should treat customers — especially when the fault lies entirely with them.

This experience has been frustrating, time-consuming, and deeply disappointing. I expect Amazon to review this seller’s practices and take appropriate action.