Audika Reviews 

22,751
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,894 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and reassuring. People appreciate the thorough and detailed explanations provided during tests and appointments, ensuring a clear understanding of their hearing needs without any sales pressure. The service is often described as exceptional, with many noting the positive impact of products and adjustments on their hearing ability. However, some customers also noted concerns regarding the service, including limited opportunities for product trials and extended periods without their hearing aids due to repair or logistical issues. Additionally, a few reviewers mentioned occasional instances of perceived sales pressure or limited aftercare support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professional, efficient,... See more

User experience

Users describe positive interactions with the user experience, highlighting the professionalism and clarity... See more

Product

People report positive experiences with the product, with many finding the hearing aids to be bespoke and... See more

Customer service

Customers had positive experiences with customer service, often praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more

Rated 5 out of 5 stars

Always a great experience at hidden hearing Nottingham. Today I saw Faye who is professional and great fun to be with during my hearing test. I also saw Nadiyah who was helpful and freindly and did a... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,751)

4,739 reviews in the last 12 months

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Rated 5 out of 5 stars

A very thorough examination

A very thorough examination, followed by a recomendation, of what is needed. After my tests, i was given a device to try, i was so shocked at how poor my hearing was. I ordered the recommended devices, and had them fitted and callabrated to my needs. Returned 2 weeks later to see how i was aclimatising to them. It was recommended that i returned 2 weeks after that. At that point i had become used to them,and was very comfortable with them.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing at Sevenoaks

Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like a person and not a patient so she talks with you and not at you. Highly recommended

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone is happy

HH's representative in Cathedra Road, Cardiff is a friendly man who explains every procedsure and takes care to ensure that the client is happy with the service and advice given.

June 25, 2026
Rated 5 out of 5 stars

Cheryl at Chester branch - best test ever and best advice

I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in a very easy manner. She led me through the options and helped me select new units which are a huge improvement. Thanks Cheryl & Amplifon. Highly Recommended 5*

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Everything!

Everything!
The approach and service delivery is faultless.
Any information that is asked, is answered clearly, any information given is precise and easily understood.
The different staff I have had contact with are welcoming, friendly and professional. Anything that needs to be clarifying is done so in a sensitive way.
Hearing loss is factor I have found difficult to accept, the agents I have had dealings with are not simply business professionals, they are very obviously aware of, in this case, MY anxiety and gave me reassurance and guidance before offering the service that was available for my condition.
Excellent service

June 28, 2026
Rated 5 out of 5 stars

Brilliant - Fully appreciative customer

I had an appointment today.

It was amazing 💯

At first I was given a warm welcome with a genuine smile from a really helpful and friendly receptionist
I didn't have to wait long.
I saw Andrew who was patient, amenable and listened carefully and attentively to everything I had to say.
He gave me a thorough and professional assessment of my ears
When I left I felt confident and reassured

I cannot recommend highly enough 💯

On all levels

Thank you

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice…

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, and can answer all your questions and problems you may have with your hearing aids. The staff at the reception are so pleasant and helpfull as well offering you tea coffe or a cup of water while you wait. Tim who removes your ear wax for you is very pleasant as well answering all your questions and putting you at ease

June 13, 2026
Rated 5 out of 5 stars

Hearing review with Joshua Devine.

Hearing review with Joshua Devine.
Joshua was personable, informative, thorough and extremely knowledgeable about hearing and hearing aids.
I will admit, I hadn't been wearing my hearing aids regularly as I felt they were making little difference. However, Joshua explained the benefits of continuous wear fully, and with a few tweaks to levels and an increased dome size the difference is phenomenal! Thank you Joshua, I hope to see you at my next review.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

We visit Hidden Hearing in Eastbourne…

We visit Hidden Hearing in Eastbourne regularly and receive nothing but the very best attention from Gay the receptionist and Ben the audiologist. The premises are always spotless and welcoming. It's a pleasure to have a laugh with Ben and Gay who are both totally committed to you needs.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Colclough was very knowledgeable and…

Mr Colclough was very knowledgeable and helpful. He explained my husbands hearing difficulties and we came away from his consultation reassured. We are now considering the £3000 outlay on hearing aids, perhaps I should just raise my voice when speaking to him! When we decide we will definitely return to his clinic. Many thanks Carolyn McCullough

June 30, 2026

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