Audika Reviews 

22,837
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making them feel at ease and well-informed throughout their visits. Many highlight the excellent service, noting thorough assessments and efficient processes that are tailored to individual needs. People are particularly satisfied with the product's effectiveness, with many experiencing significant improvements in their hearing and comfort from their new aids. However, some customers also noted issues with aftercare, including delays in aid repairs and problems with associated apps. A few people also felt that trial periods for hearing aids were not offered or that they experienced unexpected sales pressure during their visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Service

Users describe positive interactions with service, highlighting the thoroughness, friendliness, and knowledge... See more

User experience

Customers consistently report positive experiences with the user experience, often describing every visit as... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the improved hearing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes.... See more

Rated 5 out of 5 stars

From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more

Rated 5 out of 5 stars

Everything about the experience from the pre assessment through to discharge couldn't fault anyone. All really friendly and helpful. Mr Smith my surgeon was friendly and professional at the sam... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,837)

4,828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, friendly service

Nicky was excellent. She explained everything without ever making me feel like she thought I was daft. Great to be able to get a free hearing test. Whilst the tests showed that I have mild hearing loss, Nicky advised that unless I was really struggling in social situations, she wouldn’t recommend hearing aids at this point. I booked in for another test in a year’s time. Great environment - not salesy at all, and I feel reassured that I have a baseline so I can see whether things are deteriorating over the next few years.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

First rate service

With Hidden Hearing home visits over two years. The two audiologists I have dealt with have been knowledgeable, professional, effective and friendly. Their service is first rate, I cannot praise them highly enough.

July 24, 2026
Unprompted review
Rated 4 out of 5 stars

Wax removal

It was initially difficult to get through. When I got my appointment the staff were friendly and reassuring. I needed two visits. The problem with my ear wasn't completely resolved. It was recommended I go to the doctor and continue some treatment at home. I was told I could go back if things didn't improve. This was reassuring.

July 22, 2026
Rated 5 out of 5 stars

Exceptional care from Jessica

A huge thank you to Jessica for the fantastic ear care service she provided for my 92-year-old dad. She was wonderfully kind, patient, and caring from start to finish. She put him at ease straight away and treated him with so much dignity and warm respect. Highly recommended!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Service maintained.

I have been with the firm under three different names but the team remains reassuringly the same. The annual test is very thorough and professional and explained easily so you understand any changes. I have upgraded my hearing aids after 5-6 years with my previous ones. There was no hard sell and after trying them they are so much better than my previous set. I would recommend them to anyone.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

All staff from reception to the…

All staff from reception to the audiologist are friendly & efficient. They all put you at ease & the audiologist fully explained what she was doing throughout. I would recommend the Halifax branch to anyone

July 22, 2026
Rated 5 out of 5 stars

age related hearing test

i went routine hearing test as i was concerned at my age i might have hearing loss it wad great from start to finish much less inteusive as i had imagined very professional wxoerience really glad i went to get tested

July 21, 2026
Unprompted review

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