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Andertons Music Co. Reviews 

2,635
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,913 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members, highly competitive prices across the store, and consistently fast delivery times that make every purchase extremely enjoyable. Consumers truly appreciate the securely packaged instruments, the vast selection of musical gear available, and the remarkably smooth online ordering process. However, some reviewers were not happy with receiving damaged items or experiencing unexpected product faults and technical issues shortly after making their purchase. A few people also noted occasional delivery delays, missing promotional accessories, and communication difficulties when trying to resolve these unfortunate customer service issues.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a massive selection of instruments and... See more

Delivery service

People report positive experiences with delivery service, highlighting speedy arrivals and great... See more

Service

Customers had positive experiences with service, noting that staff are helpful, professional, and go above... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, helpful, and... See more

Price

Users describe positive interactions with price, consistently highlighting excellent deals, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more

Rated 5 out of 5 stars

Really cool shop and service was outstanding. We went shopping for a digital piano as our daughter will be starting lessons. They directed us towards something sensible and reasonably priced (no upsel... See more

Rated 5 out of 5 stars

Second guitar i have purchased from here, and no issues again, delivered on time , kept me informed ,, everything you expect from a company. Which doesn't always happen nowadays. And what is even be... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,635)

1,934 reviews in the last 12 months

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Rated 1 out of 5 stars

FAULTY BASS GUITARS & POOR SERVICE

I had spent thousands in this store building a professional studio and instruments colletion. I had three faulty Fender bass guitars with the same fault, buzzing at high volumes when recording or playing. Tested in different locations. This company's response was Fender bass guitars hold this character! Fender produce top quality instruments even at entry level! I asked for £40 to get it fixed professionally but they refused! They have lost a customer who spent money and still needing loads more gear for gig set ups and studio gear. Their workers don't know how to talk with customers, it's Al.ost like there on the edge of laughing at you when your on the phone to them! Disgusting!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Anderton's for years and…

I have used Anderton's for years and never had a bad experience. Brilliant stock, excellent products. First class shipping times and next day delivery almost every time. I even had to return one item, which was not anderton's fault at all. Exchanged without question or challenge. Certainly one of the best retailers in the UK. Highly recommended AAAAA+

August 17, 2026
Rated 5 out of 5 stars

Great!

Fast delivery, great prices, will be back nfor more, highly recommended!

August 17, 2026
Rated 5 out of 5 stars

Excellent Service from Andertons

I've used Andertons a few times now, and I can honestly say they've been flawless every time. Delivery has been quick, and everything has been packaged really well. Very pleased with the service and I'll definitely be using Andertons again.

August 17, 2026
Rated 5 out of 5 stars

One Slick Organisation …

Part of my order was mistakenly overlooked and with 1 call to Tom quoting my order number it was fixed dispatched and here the next day. That’s one slick organisation.
I wouldn’t hesitate to order from Andertons in the future also have to mention the courier not one mark on the box thus instrument arrived as it left the Fender factory.

August 17, 2026
Rated 5 out of 5 stars

Great service and gear

I bought a new guitar and used amp from Andertons. Both arrived on the same day and came very well packaged.
I can't be more pleased with how they both look and sound. I will definitely use Andertons again, and would recommend them.

August 1, 2026
Rated 5 out of 5 stars

Andertons are a great place to buy an…

Andertons are a great place to buy an instrument. I had some issues when I bought a guitar with them, albeit a cheap one, so I fired off an email and they called me within the hour to discuss my issues. This goes to show they care about customer satisfaction and I can't fault them for that.
I'm already thinking about buying a more premium guitar, and I wouldn't have any hesitation purchasing from Andertons again. Once I've worked out what I'm after, if they're price competitive, they'll definitely have me as a customer.

August 16, 2026

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