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Andertons Music Co. Reviews 

2,605
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and the wonderfully diverse selection of musical instruments available for purchase. Consumers also appreciate the competitive prices, fast delivery times, and securely packaged items received. Though some customers noted occasional issues, such as receiving products with minor structural faults, missing free promotional items, or instruments requiring extra setup. Some reviewers were also dissatisfied with unexpected delivery delays, poor communication problems with couriers, or unusually high return shipping charges. However, many people mention that the support team is generally quick and helpful to resolve these problems when they happen.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a massive selection of instruments and... See more

Delivery service

People report positive experiences with delivery service, highlighting speedy arrivals and great... See more

Service

Customers had positive experiences with service, noting that staff are helpful, professional, and go above... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, helpful, and... See more

Price

Users describe positive interactions with price, consistently highlighting excellent deals, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really cool shop and service was outstanding. We went shopping for a digital piano as our daughter will be starting lessons. They directed us towards something sensible and reasonably priced (no upsel... See more

Rated 5 out of 5 stars

Andertons are a great place to buy an instrument. I had some issues when I bought a guitar with them, albeit a cheap one, so I fired off an email and they called me within the hour to discuss my issu... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,605)

1,908 reviews in the last 12 months

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Rated 3 out of 5 stars

I placed an order in Feb and it was…

I placed an order in Feb and it was delivered only in the end of July. Other than that, everything was good. Customer Services responded fast to my emails, which makes me feel confortable that eventually my order was going to be fulfilled.

August 6, 2026
Rated 5 out of 5 stars

Thanks to everyone at Andertons 👌

Andertons are brilliant, I’ve done all my business with them over the phone had and all the equipment delivered.All the people I talk to are polite, helpful, efficient, and if you need information on anything they have that too(or find out for you.From calling you back (even the next day if they were too busy, to the people who do the packaging with the protection where needed.So from top to bottom a brilliant bunch of workers. I’ve been buying from you for nearly thirty years, you’ve come a long way since then😁special thanks to the two Tom’s, top dudes 👌

July 24, 2026
Rated 1 out of 5 stars

Terrible service

Jumped the gun here and gave the 5 stars before finalising the order., so correcting it now.

Order not delivered due to their choice of courier, even though I have been home all day waiting. They ignored my email until next day so nothing could be done about the delivery and I took a day off on purpose to receive the order. I went above and beyond to accommodate their delivery - I was willing to do 3 hour round trip to pick it up from their store and maybe have a gander in the shop. But no, can't do this, can't do that. 0 aftersales customer service - they are good when they sell you stuff, once sold, they don't care.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

This is the third time I buy something from Antertons. This time I got my accordion on credit, the process was easy, quick and within one hour I already received the purchase confirmation email. I received my instrument next day. Very happy customer.

August 13, 2026
Rated 5 out of 5 stars

My experience at Andertons Music Co

My experience at Andertons Music Co. was absolutely fantastic! The store is amazing, with a great selection of instruments and equipment, and the staff were friendly, knowledgeable, and very helpful. I highly recommend Andertons to any musician. I will definitely visit again!

August 13, 2026
Rated 5 out of 5 stars

Above and beyond

Above and beyond. Luckily we had ordered in good time, for the piano stand was on order. But it came in time for the birthday. So yippee! Wife is very pleased with the Roland full sized piano, as am I, well done.

August 13, 2026
Rated 5 out of 5 stars

Ridiculously cheap guitar

Second guitar i have purchased from here, and no issues again, delivered on time , kept me informed ,, everything you expect from a company. Which doesn't always happen nowadays. And what is even better it was a budget guitar for my son for his collection and he loves it , the price was ridiculously cheap.

August 12, 2026

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