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Andertons Music Co. Reviews 

2,594
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,830 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of service. Customers frequently mention that the staff members are extremely helpful, providing wonderful advice and making in-store interactions truly pleasant and productive. Consumers also appreciate the fast delivery service and competitive prices, noting that musical items arrive securely well-packaged and in pristine condition. However, some reviewers were not happy with product details, mentioning occasional setup flaws like strings positioned too close to the fretboard edge or deep nut cuts. A few other people also felt that online purchases occasionally required extra adjustments or attention compared to shopping directly in store.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that instruments arrive well-packaged, in... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, efficient shipping times and items... See more

Service

Customers report widespread satisfaction and praise the outstanding service provided. Consumers highlight... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, patient, and... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more

Rated 5 out of 5 stars

I ordered a Yamaha guitar, but realised shortly afterwards that I’d tried this type of guitar and didn’t like the feel of it. felt a bit foolish but cancelled the order early the next morning. I g... See more

Rated 5 out of 5 stars

Andertons are a uk based independent music shop. That’s pretty rare these days so I’m happy to support them. Also they tick all the boxes for pricing, stock, choice and speed of service. The last thin... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,594)

1,896 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

We bought casio piano from the store and the delivery and setup was great. Everything went well and the kids love it.

July 27, 2026
Rated 5 out of 5 stars

Bought as a backup head, great sounding amp

Purchased this amp as a backup to my main Ashdown ABM head. I am extremely happy with the sound and performance, it really is fantastic value for money. I don't think it will be back a backup for the moment as I am confident it will great for gigging. The ultra-low button was more of a pre-shape EQ button (which I like) than just a bass boost which is slightly quirky. Very nice finish as well, you wouldn't think this is a more budget friendly amp.

Andertons staff were really helpful as usual, I tried the amp in the demo room and went home very happy, great product and great service.

August 9, 2026
Rated 5 out of 5 stars

I wrongly ordered a Yamaha guitar

I ordered a Yamaha guitar, but realised shortly afterwards that I’d tried this type of guitar and didn’t like the feel of it.
felt a bit foolish but cancelled the order early the next morning. I got an e-mail from Matt shortly afterwards and confirmation that the money will be going back into my PayPal account.
Thought it was a good prompt response and was half expecting the order not being cancelled tbh.
Have used Andertons a few times and find the prices and service to be good.
Cheers, Steve

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Andertons

Outstanding service from Andertons. I asked their QC team to pick a Mockingbird with a good neck, and they nailed it.

The guitar arrived perfectly set up, the neck is straight and smooth, and the whole instrument feels fantastic.

Brilliant guitar, brilliant shop. Couldn’t ask for more.

June 6, 2026
Rated 5 out of 5 stars

Great customer service

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items perfectly packed and quality checked.
Recently a MultiFX unit failed within a year of purchase. A couple of emails later the item was collected and returned, checked and quickly replaced. No fuss, no problem. Can't fault the excellent service. Will certainly buy again.

July 12, 2026
Rated 5 out of 5 stars

Top choice for all music gear

Andertons are a uk based independent music shop. That’s pretty rare these days so I’m happy to support them. Also they tick all the boxes for pricing, stock, choice and speed of service. The last thing I got were some Tourtech hard cases for my drums. Genuinely a bargain. Decent design and does the job well. I might improve the internal lining a bit myself but these provide great protection and stack well which is what I needed.

August 9, 2026
Rated 5 out of 5 stars

”What made the experience great?”

”What made the experience great?”
I got the last one. Wanted 2 but…🫠
Great cab for playing at quieter levels neighbours appreciate as the 8” speaker cuts the lows.
Great shop, good deals.

August 2, 2026
Rated 5 out of 5 stars

Andertons are Ace!

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck.

Support family owned small businesses wherever possible.

Billionaires do NOT need more of your hard earned cash.

August 8, 2026

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