Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really amazing secondhand furniture!

Really amazing secondhand furniture. Really good communication and lovely service. Don't have one negative thing to say. Thank you so much

September 11, 2025
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks Var for the positive feedback and we look forward to seeing you again!

Rated 5 out of 5 stars

Great service

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old office chair downstairs for me. Would definitely recommend.

August 27, 2025
Unprompted review
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Reply from Andrews Office Furniture

Hello Bernice, many thanks for taking the time to leave us a fab review we do pride ourselves on having our own sales teams and showrooms and of course in-house delivery teams!

Rated 5 out of 5 stars

Fantastic company

Fantastic company - we ordered a huge amount of office furniture through them and everyone is incredibly friendly and helpful. Very quick turnaround on delivery too. Big thank you to Paul for everything!

August 1, 2025
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Reply from Andrews Office Furniture

Hello Emma, many thanks for your feedback and it was a pleasure setting up your new office furniture and I will pass your thanks to Paul & the team.

Rated 5 out of 5 stars

All round grate experience

All round grate experience
cost reasonable!
delivery fantastic!!
quality amazing!!!
Would recommend

August 5, 2025
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Reply from Andrews Office Furniture

Thanks John and good to see your chairs are well received - let us know any further requirements.

Rated 5 out of 5 stars

Easy to order

Easy to order, second hand Herman Miller office chair , great price , following day delivery ……excellent condition, many thanks for great service

July 31, 2025
Unprompted review
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Reply from Andrews Office Furniture

Thanks Andy for 5* review the Herman Miller chairs are a excellent choice of chair!

Rated 5 out of 5 stars

The chairs we received were top notch…

The chairs we received were top notch and delivery was exactly when they said it would be.

July 4, 2025
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Reply from Andrews Office Furniture

Thanks Dafydd for your order of the Mirra chairs and do let us know when you have further requirements.

Rated 5 out of 5 stars

Very Helpful Staff and Great Product

Jefferson (believe he works in the Old Street branch) assisted me throughout the entire purchase process which included helping to find suitable solutions that would meet our space and budget. He was incredibly responsive, patient, and helpful.

Delivery was quick and everything was assembled by the staff in our offices very quickly with no disturbance to our operations.

Overall incredible experience. Have bought from them before and will do again!

June 24, 2025
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Reply from Andrews Office Furniture

Hello Natalie - many thanks for your glowing review and I will certainly let Jefferson and the delivery team know We look forward to seeing you again soon.

Rated 5 out of 5 stars

I received initially a faulty chair and…

I received initially a faulty chair and as soon as I reported the problem they tried to resolve it. Two days later the chair wass replaced to a new one. I am very happy with the professionalism and problem solving.

June 12, 2025
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Reply from Andrews Office Furniture

Thank you for your review, Marisa, and we hope all goes well with your new chair.

Rated 5 out of 5 stars

Great quality furniture

Great quality furniture, delivery guys extremely helpful.
Very happy!

June 12, 2025
Unprompted review
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Reply from Andrews Office Furniture

Many thanks for the review and let us know once you have further requirements!

Rated 5 out of 5 stars

Great service, highly recommend

Ordered a refurbished Mirra chair and turned up 3 days later, hand delivered to the door with care. Great communication during delivery, no complaints . Highly recommend.

May 23, 2025
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Reply from Andrews Office Furniture

Thanks Rick, I know the Herman Miller Mirra chairs are incredibly comfortable!

Rated 5 out of 5 stars

Great customer experience.

I ordered a standing desk last year and never got around to posting a review, so I thought I'd use my new trustpilot account for the good. This was a great company to deal with and they deserve their high rating. The desk is good quality and had features other companies charged more for. I had a few pre-order queries about delivery and when I phoned them, I spoke to a manager who was able to liaise directly with their delivery drivers which made things really easy to arrange. At the time, other companies in my budget had a fair wait time for delivery, but these guys delivered the day after I placed my order. No fuss and everything was assembled in my room where I wanted it and the functions explained to me. I wish all companies were as all-round satisfying to buy from.

June 13, 2024
Unprompted review
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Reply from Andrews Office Furniture

Hello UW S - thanks for taking the time and the great feedback. We do have our own sales and delivery teams so can deliver quickly next day usually as you know. Let us know when you have any other furniture requirements!

Rated 5 out of 5 stars

Great chair, well delivered.

The chair is excellent, and was delivered well by Andrews' own delivery van.

I'm not far beyond their normal £20+VAT zone fro delivery and initially I was quoted too high a price to get it to me. Jefferson got this sorted and at an in-between price for delivery I'm a very happy customer.

May 27, 2025
Unprompted review
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Reply from Andrews Office Furniture

Hello Timffl, I'm sorry you were unable to complete your order with your address being outside of the usual M25, it does appear the sales person made a mistake on your postcode when I have double checked, and the delivery cost should have been less than quoted. I have asked my colleague to contact you directly to confirm the cost.

Rated 5 out of 5 stars

Helpful team, great item at a fantastic price

I stumbled across AOF searching for second hand furniture and found the perfect booth seat (with power) for our new office. Jefferson was a pleasure to deal with, prompt with communications and helpful in arranging the delivery date. I'd not hesitate to order from them again if they have what we need.

May 21, 2025
Unprompted review
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Reply from Andrews Office Furniture

Hello Zoe, we are pleased the booth set is ideal for your requirements - I will pass your 5* review to Jefferson in our Old Street showroom and our inhouse delivery teams!

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round - such great communication and my chair came extremely quickly and exactly as described. Will definitely use again

May 2, 2025
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Reply from Andrews Office Furniture

Thanks Elizabeth for your review and do let us know when you have further requirements!

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