Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. Office Furniture Store
  2. Office Supply Store

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Prompt and up to date communication, quick and friendly delivery team. Item met expectation.

February 14, 2025
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Hello again Joanne many thanks for your review and look forward to helping again with your office furniture requirements.

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE
VERY POLITE DELIVERY CREW

December 9, 2024
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Reply from Andrews Office Furniture

Hello Aliki, many thanks for your order for your office as it was a pleasure working with you and I will pass your comments to the team!

Rated 5 out of 5 stars

Great!

As always great service and product.

January 21, 2025
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Reply from Andrews Office Furniture

Thank you for your review, Magda!

Rated 5 out of 5 stars

The team from AOF did a great job with…

The team from AOF did a great job with our office move. The team worked hard moving items and setting them up in the new space. Very professional and friendly at the same time. Would highly recommend.

January 24, 2025
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Reply from Andrews Office Furniture

Thanks so much for the review and recommendation, Jackie. We hope you are settling in well into your new space, and to hear from you again in the future!

Rated 4 out of 5 stars

I recently purchased office furniture…

I recently purchased office furniture from Andrews Office Furniture and was impressed with their service. They have a wide selection of both new and used items, making it easy to find what I needed. The staff was incredibly helpful and knowledgeable, providing personalized support throughout the process. My items arrived on time, exactly as described, and were affordably priced, with sustainability in mind for the second-hand options. However, it's important to note that there is no warranty on used items, so make sure you're certain about your choice. Overall, a great experience with excellent customer service.

January 15, 2025
Unprompted review
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Reply from Andrews Office Furniture

Hello Lania! Many thanks for your review as we always welcome feedback - if you could let us know which showroom you worked with I can pass your thanks onto the team. I would like to add, whilst we don't offer full manufacturer's warranty on second-hand furniture, we do say if you have any issues in the first 3 months we would look to resolving for you any issues. Thanks again and look forward to working with you again.

Rated 5 out of 5 stars

Sit / Stand desk

Ordered a sit / stand desk before 2pm and it arrived the next day, great service. The installation team were polite, knowledgeable of the product, tidied up after themselves and made sure the product functioned to our satisfaction before leaving. Would definitely use this company again.

January 14, 2025
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Reply from Andrews Office Furniture

Thank you for taking the time to review us, Susan. Our Next Day delivery service is one of the main reasons our customers return to us and it's always to know when it's appreciated. All the best with your desk and we hope to hear from you again.

Rated 5 out of 5 stars

great experience

great experience. very professional team and great products well priced

January 13, 2025
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Reply from Andrews Office Furniture

Thank you very much for your review, Pierre!

Rated 5 out of 5 stars

Stress-Free Move and Fantastic Furniture Solutions!

We couldn’t be happier with the experience! From beginning to end, the team was professional, efficient, and incredibly friendly. They turned what could have been a stressful move into a smooth and hassle-free process.

They handled our complicated equipment without any issues and gave us some great ideas for how to set up the new space. Plus, their range of furniture options is fantastic—it helped us make the most of the office layout. They went above and beyond to make sure we were given a comprehensive, end-to-end service.

A big thanks to the team for making our move such a breeze!

January 14, 2025
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Many thanks for your review and recommendation as it was a pleasure to move and relocate your office and team along with re planning your new office furniture, as we have our own inhouse teams to make it as stress free as possible! Pleasure to work with you and let us know when you have further requirements.

Rated 5 out of 5 stars

Great Office Furniture

I discovered Andrew’s Office Furniture on Google and it was a great find. Brilliant customer service, great choice of new and vintage chairs and my chair was delivered the next day. I’d highly recommend Andrew’s.

January 3, 2025
Unprompted review
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Reply from Andrews Office Furniture

Thanks so much for your review and recommendation, Akosua. We pride ourselves on our more personalised customer service, and Next Day service, so it's always great to hear when it's appreciated. All the best with your chair and we hope to hear from you again!

Rated 5 out of 5 stars

Honest, trustworthy and quality

Couldn't rate the company high enough. Brilliant service, next day delivery plus a chair that looks and feels brand new despite being considered 'used'. Thank you so so much! 10 stars!

December 17, 2024
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Reply from Andrews Office Furniture

Thanks so much for your review, CS. We're glad you're happy with your chair, and hope to hear from you again in the future!

Rated 5 out of 5 stars

A superb service

I am so impressed by the efficiency and quality of service received from Andrews Office Furniture.
I ordered the desk on Sunday and received a call on Monday morning to say a van would be in my area and the desk could be delivered.
The team arrived around noon and 20 minutes later it had been put together and was in place.

December 15, 2024
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Reply from Andrews Office Furniture

Thank you for taking the time to review us, Nigel. Our Next Day delivery service is one of the main reasons our customers return to us and it's always to know when it's appreciated. All the best with your office desks!

Rated 5 out of 5 stars

fast and easy

fast and easy.
very responsive and great with their communications.

no issue at all during the whole process.

furniture exactly as described.

December 13, 2024
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Reply from Andrews Office Furniture

Thanks so much for the review, Luxshy. All the best with your furniture and let us know if any queries or issues.

Rated 5 out of 5 stars

all good very happy with plan chest…

all good very happy with plan chest arrived and delivered on time, really great service

November 26, 2024
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Reply from Andrews Office Furniture

Thank you for reviewing us, Sean. We're glad you are happy with your plan chest and wish you all the best.

Rated 5 out of 5 stars

Great customer service

Great old school customer service with great products. Easy to view and try products, knowledgeable staff and easy access for parking.

November 30, 2024
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Reply from Andrews Office Furniture

Thanks so much for your review, Michelle. We pride oursleves on our more personalised customer service, so it's always great to hear when it's appreciated. All the best with your furniture and we hope to hear from you again!

Rated 5 out of 5 stars

Pleasant experience

Good communication, on time and good delivery

November 25, 2024
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Reply from Andrews Office Furniture

Thank you for your review, Ryan. We hope you're happy with your furniture and to hear from you again.

Rated 5 out of 5 stars

Great product and service

Great product and service - they are so friendly and responsive - I only use them to furnish my office.

November 24, 2024
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Reply from Andrews Office Furniture

Thanks so much for your review and loyalty, Caroline! It's much appreciated, and we look forward to hearing from you again in the
future.

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