Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away. Milo has sadly had lot... See more
Company replied
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Review summary
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Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and pa... See more
Company replied
I have had to claim 3 times for various pets over the years, each time thwyve reacted quickly, informed me as soon as vets had submitted the claim and paid all reasonable amounts. They do list some cl... See more
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Absolutely brilliant, wouldn’t insure my dogs with anyone else. 24/7 help, so reassuring to be able to reach out when your pet is poorly which normally happens at a weekend when your own vet isn’t ope... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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I have had an extremely bad experience…
I have had an extremely bad experience after I have been paying my policy for 18 and 8years for my two pets. Animals friends does not care about the pets but only care about making money. Their customer service is very incompetent and inadequate. There claims department is even worse on how they treat you when you make a claim, they are very nice when you don’t make a claim and they treat you in a very discourteous, disrespectful manner
August 27, 2026
Reply from Animal Friends Insurance
Hi Marcella,
We are sorry to hear that you have not had a great experience.
I can see that your policy is being reviewed by the relevant department, and this will be reviewed in detail.
If we can be of any further assistance, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Morning,
Many thanks for your review!
Take care,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Kevin,
Thank you for your review!
Take care,
Sian - Animal Friends Insurance
First class customer service when I…
First class customer service when I made a claim recently. Very pleased 👍
August 27, 2026
Reply from Animal Friends Insurance
Hi June,
We are delighted to hear that you are pleased, thank you for sharing!
Please do let us know if we can be of any further assistance.
Kind regards,
Sian - Animal Friends Insurance
So easy to use the website to claim
So easy to use the website to claim, claims are handled quickly and fairly. Communication is great throughout
August 27, 2026
Reply from Animal Friends Insurance
Hi Ruth,
Thank you for your review and feedback, we really appreciate it!
Please do let us know if we can be of any further assistance.
Best wishes,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Morning,
Many thanks for your 5* review!
All the best,
Sian - Animal Friends Insurance
Professional and efficient service
Professional, efficient and fast completion of claim. Excellent communication, delighted with service provided. Thank you
August 27, 2026
Reply from Animal Friends Insurance
Hi Carole,
You are most welcome, thank you for your review!
Kind regards,
Sian - Animal Friends Insurance
I have never claimed before
I have never claimed before. I emailed a query which was dealt with quickly with a very informative response.
Once the claim was dealt with payout was received within 3 working days.
August 27, 2026
Reply from Animal Friends Insurance
Hi Debbie,
Many thanks for taking the time to share your experience with us, we really appreciate it.
Please do let us know if we can be of any further assistance.
Kind regards,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Rob,
Many thanks for your review!
All the best,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi John,
Thanks for your review!
Take care,
Sian - Animal Friends Insurance
so far not needed to use services…
so far not needed to use services fortunately, but very happy with price for the cover purchased
August 27, 2026
Reply from Animal Friends Insurance
Good Morning Miss John,
Thank you for your review!
Take care,
Sian - Animal Friends Insurance
Put a claim in for the first time in 10…
Put a claim in for the first time in 10 years I have been with them and they paid out within a week
Great service
August 27, 2026
Reply from Animal Friends Insurance
Hi Shirley,
We are very pleased to hear that you are happy with the service!
Please do contact us if we can assist any further.
All the best,
Sian - Animal Friends Insurance
Everything was straight forward they…
Everything was straight forward they deal directly with the vets and clsim was settled quickly
August 27, 2026
Reply from Animal Friends Insurance
Hi Julie,
Thank you for your review, we are delighted to hear that your experience has been a positive one!
Please do get in touch if we can assist you any further.
All the best,
Sian - Animal Friends Insurance
Easy to use.
Unfortunately have had to use animal friends for two conditions my dog now has. On both occasions they have dealt with the claim with no interaction from myself. When I have had to phone they have been very helpful.
August 27, 2026
Reply from Animal Friends Insurance
Hi Fay,
Thank you for taking the time to share your experience with us, we really appreciate it!
If we can be of any further assistance, please do not hesitate to contact us.
Best wishes,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Dorothy,
Thank you for your 5* review!
Best wishes,
Sian - Animal Friends Insurance
Claim settled quickly and efficiently.
August 27, 2026
Reply from Animal Friends Insurance
Good Morning Mrs Green,
Thank you for your review!
Take care,
Sian - Animal Friends Insurance
I've always insured all my fur babies…
I've always insured all my fur babies with Animal Friends. I don't like the new automated system to contact them as it's very difficult to navigate to get to an actual person to talk to. Whereas before a call handler picked up straight away. My claim was dealt with quickly after my cat had been shot in his head and had to have surgery. One other thing please ask your call handlers to stop saying "perfect", when your animal has been hurt the last word you want to hear is perfect! Nothing about a hurt fur baby is perfect.
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your review and feedback, we really appreciate it and will pass this over to the relevant team for any future improvements and training.
I am ever so sorry to hear that your cat has needed surgery and if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Sian - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Vanessa,
Thank you for your review!
All the best,
Sian - Animal Friends Insurance
Early settlement of claim
August 27, 2026
Reply from Animal Friends Insurance
Hi John,
Many thanks for your review!
Take care,
Sian - Animal Friends Insurance
Ruby
It's was easy when my dog Ruby was unwell and I was unsure how it work to make a clam. It was easy which takes the hassle out things when your pet is I'll. Thank you Animal Friends 😊
August 27, 2026
Reply from Animal Friends Insurance
Good Morning Mr Murphy,
You are very welcome, we are so pleased we could help!
If we can be of any further assistance, please do not hesitate to contact us.
Best wishes,
Sian - Animal Friends Insurance
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