Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away. Milo has sadly had lot... See more
Company replied
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Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and pa... See more
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I have had to claim 3 times for various pets over the years, each time thwyve reacted quickly, informed me as soon as vets had submitted the claim and paid all reasonable amounts. They do list some cl... See more
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Absolutely brilliant, wouldn’t insure my dogs with anyone else. 24/7 help, so reassuring to be able to reach out when your pet is poorly which normally happens at a weekend when your own vet isn’t ope... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Quick and efficient dealing with claim
Quick and efficient dealing with claim, as always.
Took the stress out of a stressful situation with Buddy.
August 27, 2026
Good quality service and the insurance…
Good quality service and the insurance has helped us a great deal👍🏻
August 27, 2026
Great customer service
I was delighted with my recent experience with Animal Friends.
My claim was dealt with very quickly and the money arrived in my account within a couple of days.
Thank you for your excellent customer service.
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Animal Friends Insurance
Good Afternoon Patricia,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Prompt and smooth service
Prompt and smooth resolution to a recent claim made, and clear communication during the process.
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Suzanne,
Thank you for your positive review.
It is great to see that your claim was assessed and finalised promptly for you.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very good service
Would definitely recommend as sorted by claim out on my cat very quickly
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Jacqui,
Thank you for your positive review.
I am pleased that we have been able to support you and your beloved cat.
It is great to see that you would recommend us.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim dealt with and payments made
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Carole,
Thank you for your review.
It is great to see that you have had a positive claims experience.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Steve,
Thank you for your positive review.
I am pleased to see that your claim was finalised swiftly for you.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Good service - No faults
Good service, efficient and delivered exactly what was expected
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Chris,
Thank you for your review.
It is great to see that your experience has been a positive one.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Although the service is good the prices…
Although the service is good the prices are ridiculous.
August 27, 2026
Reply from Animal Friends Insurance
Hi Diane,
I’m sorry to hear that you are unhappy with your renewal premium.
Our Underwriters take a number of factors into consideration when annually reviewing our premiums, which include, but are not limited to: a pet’s age and breed, any health conditions associated with the breed, where the pet is living and vet fees in that area, as well as any claims history.
If you would like to discuss your premium with our team, they are available on 0344 557 0300 between 09:00-17:00, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
Brilliant company and they dealt with…
Brilliant company and they dealt with my dogs vet bill straight away , no waiting and very professional
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Louise,
Thank you for your positive review.
I am pleased that we were able to support you and your beloved dog.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Quick and reliable in handling claims
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Nicole,
Thank you for your positive review.
I am pleased that your claim was assessed quickly for you.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Angela,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Brenda,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Quick helpful service
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Christine,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
I honestly cannot fault animal friends
I honestly cannot fault animal friends. I had to unfortunately claim for my dog. The 1st time in 12 years and it was all done and sorted in 2 days. Thank you for making it easy for pet parents who are stressed about their pets health. Highly recommended.
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Jo,
Thank you for your positive review.
I am so pleased that we were able to support you and your beloved dog when you needed to claim.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Efficient and fair
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon Kim,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Easy
Easy. Quick. No faff. Dog get sorted pay excess and done... My dog is an authorised service dog so I need her.
August 27, 2026
Reply from Animal Friends Insurance
Good Afternoon James,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Premiums increase after moving 280 meters down the road
I recently moved house and emailed Animal Friends simply to update the address on my cat’s policy. The following day, I received confirmation that my details had been updated and a notification that my premium was increasing.
What I find particularly frustrating is that I have moved approximately 280 metres “as the crow flies”, or around 600 metres by road. To make the situation even more baffling, my cat is a house cat, so he doesn't even go outside.
As always with animal friends insurance pricing, there is no meaningful explanation of why this tiny change in postcode apparently increases the risk of insuring exactly the same cat who still never leaves the house unless he is in a carrier. They always bring out the same line "this is what our pricing algorithm says based on your new postcode", yet no explanation why my old address 280 meters away is "lower risk" - as lets be honest my neighbours, vets charges are all the same at my new address as the old one.
I appreciate that insurers use a range of factors when calculating premiums, but surely customers should be entitled to some transparency about what has materially changed in their risk profile to justify an increase — particularly when they have moved such an insignificant distance.
After being insured with Animal Friends for a number of years, it is increasingly frustrating to see premiums rise without any clear or sensible explanation. A postcode may have changed, but I would be very interested to understand how moving my indoor cat 280 metres down the road has suddenly made him higher risk.
August 27, 2026
Unprompted review
Reply from Animal Friends Insurance
Good Afternoon,
I’m sorry to hear that you are unhappy with your renewal premium.
Our Underwriters take a number of factors into consideration when annually reviewing our premiums, which include, but are not limited to: a pet’s age and breed, any health conditions associated with the breed, where the pet is living and vet fees in that area, as well as any claims history.
If you would like to discuss your premium with our team, they are available on 0344 557 0300 between 09:00-17:00, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
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