AnyVan Business Reviews 219

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolutely disgusting service. They caused £14k worth of damage to our property during our house removal due to being recommended by J S Law, then offer us £1500 for said damages and think that was ok... See more

Rated 1 out of 5 stars

Absolutely horrible- forcing to charge twice the amount on the day of moving. They will NOT categorically charge u what you were quoted and on the moving day u can’t really cancel too. Horrible experi... See more

Rated 1 out of 5 stars

Do not use Anyvan! They significantlydamaged the property on moving out possessions. They dented and scratched the stove (also broke the door), washing machine and fridge. Wardrobe paintwork scratched... See more

Rated 5 out of 5 stars

We just wanted to say a huge thank you to Rod and Dennis for the efficient and professional way you handled our move. Your hard work and attention to detail made what could have been a stressfu... See more

Company details

  1. Vehicles & Transportation

Written by the company

Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets. Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity. Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

219 reviews

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Replied to 11% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent Tech

Excellent, easy to use portal for booking vehicle movements. Jordan was excellent at setting us up on the system quickly

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

We have used AnyVan for all our big deliveries and they have always delivered the best service. Our account manager Mario is always happy to help and makes sure our jobs are completed promptly with all items handled with care. I highly recommend AnyVan to anyone!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Service is top-notch!

Service is top-notch! Booking is super easy and we can check the status on the website real-time which is super helpful. Shoutout to Mario for being so easy and flexible to work with. We rarely encountered any issues with their service and they are one of our top choices for the most efficient and cost-effective service provider. Kudos!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

We have used AnyVan for a number of years for our business and they have always been professional and courteous when dealing with them.

Vitor is a vital member of the team and has looked after our account from the beginning. They have always made themselves available to us for any queries we have and have always dealt with questions and queries in a professional and courteous manner.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using AnyVan for around 6…

I have been using AnyVan for around 6 months now and their service is top-tier! I'm amazed at how fast their turnaround time is for deliveries so far it has been the same day they have collected from me!
I will always recommend them.

February 14, 2024
Unprompted review
Rated 4 out of 5 stars

Good Communication and Troubleshooting

Great central team who are most helpful in booking in works and troubleshooting any issues on the day.

Vitor is our contact and always very helpful with costs and scheduling. Any issues on the day and he's on it until we get a solution.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from the AnyVan…

Amazing service from the AnyVan business team!

We've been using AnyVan to collect and deliver high-end bikes on behalf of buyers and sellers for our marketplace business for a few months now. The service has been extremely slick. Deliveries are always on time, and customers are given tracking details that include a direct line to the driver—useful for finding out exactly when the bikes will arrive. We've never had any issues with the deliveries, such as damage or loss in transit, which is very rare for a courier company.

We switched to AnyVan after previously using standard couriers like DHL and APC after we had issues with bikes being stolen, damaged in transit, and not great customer service.

Also, our customer relationship manager, Vitor, has been extremely attentive, which has made the admin side of booking in deliveries a breeze.

Would recommend to anyone looking for a courier for business purposes.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great communication and quick delivery. We use Anyvan for Business as our preferred external courier option for customers. We have 10+ bookings a week with them and rarely have any issues. The team are great to work with, they always answer the phone or call back within 30 mins. Same team for a number of years so always a familiar voice and willing to help. Can't fault their service to date, if you are a business please be wary of other reviews on here as it appears some of them are for personal goods and not the business department.

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

No one ever came to pick up the stuff

No one ever came to pick up the stuff! We are left in the street with our boxes!

September 2, 2023
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Hi Alex,

We are sorry to hear about your experience; however, this service was with AnyVan, a different entity from AnyVan Business.

Please may we ask you to remove this review and direct it towards the correct channel as this has a negative reflection on the service levels our team works hard to provide

Rated 1 out of 5 stars

Unreliable, untrustworthy and unhelpful

I booked Anyvan to deliver a sofa for me on a specified day for over £300. They then contacted me at 12pm (the collection slot was 10am - 12pm) on the day of the collection to say that the job hadn't been allocated so that they wouldn't be able to do the job, meaning that I lost £3000 on the sale of the sofa. They gave me no notice at all. They apparently don't take complaints and offered absolutely no compensation or anything of any use for completely letting down both myself and the buyer, and costing me a huge amount of money. Absolutely useless.

June 18, 2023
Unprompted review
AnyVan Business logo

Reply from AnyVan Business

Hi Helena,

We are sorry to hear about your experience; however, this service was with AnyVan, a different entity from AnyVan Business.

Please may we ask you to remove this review and direct it towards the correct channel as this has a negative reflection on the service levels our team works hard to provide

Rated 5 out of 5 stars

The experience with Anyvan was very…

The experience with Anyvan was very simple and by booking the job with them I found all the details to see how the job was proceeding by mail and texting and tracking the job too
It was very professional removing I’m so happy with how the things went
and I’m sure if I need their services I will not hesitate to use them very satisfied with the service and experience

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Many many thanks to NICHOLAS BRIGHT and…

Many many thanks to NICHOLAS BRIGHT and COLLEAGUE from ANYVAN. These lads were wonderful. Both were kind, courteous, helpful and hard WORKING and had smiles all afternoon.
I felt I was in very good hands....

Thanks guys.. 👍😊

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

great service

great service, collected my bike on time, and delivered early next morning, must have been a really early start for the driver, being able to track driver was really great, would have no hesitation using them next tome, excellant service , driver unloaded it with care , thanks

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Elizabeth

Excellent service. They delivered my furniture with care even though the access was difficult, all with a smile. The delivery men were very polite and courteous, very prompt, it really helped knowing the time my goods were going to arrive. I would give them more stars if I could, thoroughly recommend.

February 7, 2022
Unprompted review

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