APCOA UK Reviews 

Thank you Ellie for sorting my paid parking fine so quickly

Relating to APCOA at Luton Airport, I was not a regular visitor and un-familiar with layout and various entry/exit points/drop off at Luton Airport.
I have now had three (3) issues with parking, ALL OF WHICH WERE MY OWN FAULT, by entering wrong barrier, wrong carpark etc.
Customer Services are VERY helpful and FAIR with mistakes made by drivers of vehicles using the Car Parking facilities.
E-Mailing issues are given a prompt and fair response if circumstances are explained to them.
Samantha B has dealt with my most recent problem and promptly resolved issue with a refund issued straight away.
Un-like many parking companies, I have found their Customer Services to be excellent.
This results in me being a returning customer for APCOA parking at Luton Airport.
Many thanks for your kind attention to problems/overcharging/refunds.
James
Essex

I don’t usually get impressed by call centre staff and I have had dealings with many
I phoned yours yesterday and got fobbed off
But today I spoke with Riley M who listened to my problem which is conveluted understood took the time to check everything then found that I did have account unfortunately airdat did not update with my car details but I am now on road to sorting
She is a credit to whoever trained her and to your compan

Passed through EMA short stay drop off car park. Forgot to pay - which I know is my fault... but £100 down to £60 is daylight robbery. It should be £20 tops. But then I guess that's how their directors roll...
THIEVES!

Nice experience with parking. The space could be a bit bigger as it was tight getting in/out of car with stuff to carry.

I accidentally used the Heathrow drop-off zone because the short stay car park was closed. Although the website says you can pay within seven days, I couldn't find any way to backdate the payment online. I submitted a message explaining what had happened, but instead of responding to my query, I received a parking charge notice.

I then contacted customer services via the website's live chat, and the adviser was excellent. They understood the situation immediately and resolved it quickly and professionally.

Overall, I'd give the customer service adviser 10/10, but the company's overall handling of the issue only 5/10. This could have been avoided if my original message had been dealt with properly instead of automatically issuing a parking charge.

Easy to book online and saves time and money - will definitely be using this service again!

After my son had made the mistake of entering the car park at Manchester Airport twice in 5 minutes (owing to miscommunication with his sister!) he was charged twice. Upon questioning the charges, we were reimbursed fairly quickly for one of them. I am personally very happy with the response and grateful for the help I received.

Samantha B was very helpful, professional and understanding but above all, listened and was patient.

She went over and above and without her guidance I would never have located a transaction to obtain a refund. Thank you.

Nice parking

Paid £20 for pre book but didn't work when got there so had to pay another 12.50 to get out will not refund me

Car park entry and exit easy with the ANPR system

Terribly disappointed. I have lived in my residence for 12 years. Have a valid and paid for permit. I changed car in April and changed it on their App. It wasn’t good enough for these VULTURES!!!!!!! They clamped my car despite me paying regular fees and changing my car details in their website. AVOID!!!!!! Absolute THIEVES

Amazing customer service from Shaunnah. She resolved my query quickly and promptly.

Shaunnah was very helpful and reassuring

Excellent and efficient! Booked airport parking with these guys a few times now and is the only go-to now when flying out from Leeds. Had a general query prior to booking my next trip, raised a ticket to ask online and got a super speedy response from Terri who sorted me out straight away enabling me to book the next round of parking. Thanks again, Terri!

I accidentally drove through the terminal 5 drop-off today when I wasn’t meant to. I did not stop at the drop-off.

I requested a chat agent on the Heathrow website to cancel the drop off charge.

They were very helpful and confirmed the charge would be cancelled.

I missed the payment deadline and emailed to see how I could pay but received a fine in the post before they replied , customer support were very helpful and realised I had paid the full fine amount and actually refunded me as they could see I had emailed, very helpful staff thank you.

A straight forward system. Good parking for us as we had heavy baggage and needed a city centre location.
However.... giving an exact time of arrival meant we had to go slow to reach the destination. We had to estimate the long distance journey and add in any hold ups.
This is the first time using this system of booking a space so hopefully any future parking we won't have to hang around service stations in order to arrive 'on time'

So easy to register online, access entry upon arrival, close to venues.