AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 624 reviews, reviewers overwhelmingly had a great experience with this company. People report consistently excellent service, highlighting staff that are friendly, knowledgeable, and highly supportive throughout the entire property journey. Consumers feel the service is efficient and welcoming, with staff members being attentive and taking ample time to discuss needs without any kind of pressure. However, some customers also noted isolated negative experiences with specific branches or staff interactions. For instance, a few people felt let down by the attitude observed at the Stourbridge office, and some expressed dissatisfaction regarding uncommunicative or unresponsive agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff.

May 8, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Wayne, for your review. We're delighted to hear you found our team friendly and helpful, and we appreciate your feedback.

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Rated 5 out of 5 stars

Very friendly and helpful estate agent…

Very friendly and helpful estate agent thankyou Jacqui Brooks!

May 23, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Jessica, for your lovely review. We're delighted to hear that Jacqui provided such a friendly and helpful service, and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

We viewed a property today with Olivia…

We viewed a property today with Olivia Chambers from A P Morgan in Bromsgrove. We found Olivia to be very professional, knowledgeable and patient. She answered all our questions.

May 29, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Paul, for your kind review. We're delighted to hear that Olivia provided a professional, knowledgeable and patient service, and we'll be sure to pass on your feedback.

Rated 5 out of 5 stars

I did not feel rushed by jacqui and she…

I did not feel rushed by jacqui and she answered all the questions that I had.

May 27, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Sim, for your kind feedback. We're delighted to hear that Jacqui made you feel comfortable during the viewing and was able to answer all of your questions.

Rated 5 out of 5 stars

Totally enjoyed our experience

Totally enjoyed our experience, Jacqui answered all our questions thoroughly, thank you.

May 27, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Chloe, for your lovely review. We're delighted to hear you enjoyed your experience and that Jacqui was able to answer all of your questions thoroughly.

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Rated 5 out of 5 stars

Jacqui was very informative about the…

Jacqui was very informative about the property and provided me with plenty of time and freedom to explore the property.

May 27, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Lucy, for your kind review. We're delighted to hear that Jacqui was informative and gave you plenty of time to explore the property at your own pace.

Rated 5 out of 5 stars

Great service

Had 2 viewings at 2 different properties with AP Morgan . Both estate agents very informative, friendly and flexible. Can’t fault their service in anyway. Would recommend!

May 26, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Craig, for your fantastic review. We're delighted to hear you had such a positive experience with our team and appreciate your recommendation.

Rated 5 out of 5 stars

house viewing

Had a house viewing and she gave us a welcome and open approach and helped us get the right information in order, was very transparent with anything we had to ask. Was also very friendly would highly recommend :)

May 22, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Aaron, for your wonderful review. We're delighted to hear you found the viewing welcoming, informative and transparent, and we truly appreciate your recommendation.

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Rated 5 out of 5 stars

Lovely viewing with Shaana.

We are first-time buyers, and we recently viewed a second house with Shaana. From the moment we met her, she made us feel completely at ease. She was warm, welcoming, and incredibly helpful throughout the viewing.

Shaana answered all of our questions thoroughly, and we never once felt rushed. We really appreciated how patient and supportive she was, which made the whole experience enjoyable and stress-free.

Thank you, Shaana, for supporting us on our journey to finding our first home.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

A viewing

A viewing. Met by Jaqui and her trainee assistant, on time and nice friendly relaxed approach. A brief walkabout and then left to explore ourselves, a much nicer way to view, rather than having someone 'on your shoulder'. Not rushed. So, yes, we liked the way it was done.

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great viewing

Jacqui was really helpful throughout the viewing and gave us the time we needed to check the most important parts of the house. Great viewing-thank you!

May 23, 2026
Unprompted review
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Rated 5 out of 5 stars

We had a very positive viewing

We had a very positive viewing experience with Corinne at AP Morgan. She was professional, friendly and helpful throughout the viewing.

Corinne was able to answer all of our questions clearly and confidently, which really helped us understand the property better. It was also very clear that she had taken the time to prepare thoroughly before the viewing, and her effort and knowledge were very much appreciated.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, patient and friendly photographer. made great suggestions for
What to remove out of the shot whilst being very respectful of my home. The photos are very good indeed 😇

May 22, 2026
Unprompted review

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