AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 624 reviews, reviewers overwhelmingly had a great experience with this company. People report consistently excellent service, highlighting staff that are friendly, knowledgeable, and highly supportive throughout the entire property journey. Consumers feel the service is efficient and welcoming, with staff members being attentive and taking ample time to discuss needs without any kind of pressure. However, some customers also noted isolated negative experiences with specific branches or staff interactions. For instance, a few people felt let down by the attitude observed at the Stourbridge office, and some expressed dissatisfaction regarding uncommunicative or unresponsive agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Rated 5 out of 5 stars

Viewing with Charlotte

We viewed a house yesterday with Charlotte, and she was absolutely amazing throughout the whole experience. She was incredibly helpful, knowledgeable, and approachable, and took the time to answer all of our questions thoroughly. We never felt rushed and really appreciated all the advice and guidance she gave us during the viewing.

Charlotte made the experience feel relaxed and positive, and her professionalism and friendliness really stood out. Thank you again for all your help, it genuinely made a difference!

May 22, 2026
Unprompted review
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Rated 4 out of 5 stars

Shaana Qureshi provided excellent…

Shaana Qureshi provided excellent customer service throughout the process. She was professional, helpful, and gave detailed information clearly and promptly. Her support and communication made the experience smooth and stress-free.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional- Jacqui Brooks

Viewed another properly with Jacqui on Saturday, she clearly knows her clients and their needs. Jacqui has always made us feel comfortable on viewings and let’s us take our time, great estate agent that clearly knows her stuff on each property- exceptional

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

As a potential client of AP Morgan I felt quite let down by the attitude of the Stourbridge office. They also seem to get offended if you opt for another agent. They've also increased their fees in recent times. I reached out to them to make some further enquiries but felt almost reprimanded in doing so. Dissappointed as found him to be unapproachable with a defensive and lecturing tone.
Remember you're Not the only estate agents in Stourbridge!!

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

It was a pleasure to view with Simon

It was a pleasure to view with Simon. He answered all our questions and was really patient and courteous.

I would consider AP Morgan for any future property sales/purchases as they make the process really enjoyable.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Laura was really welcoming and…

Laura was really welcoming and professional . Laura was talking us around the viewing and answering any questions we had to the best of her ability / knowledge .

May 16, 2026
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Rated 5 out of 5 stars

Lovely and helpful

Both Jacqui and Olivia were so lovely and helpful in showing us around and giving us some useful tips and information on both of our viewings yesterday. Thankyou so much for your time :)

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and constructive

Helpful and constructive

May 13, 2026
Unprompted review
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Reply from AP Morgan

Thank you Kevin for your review. We appreciate your feedback and are pleased to hear you found the experience helpful and constructive.

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Rated 2 out of 5 stars

DPS and Parking Charges

The inception of the viewing process was good, and the stay was generally fine until the final days before and after leaving the property.

Unfortunately, the rent deposit claim process was not handled honestly by the landlord, supported by APMorgan, resulting in the full amount of our deposit not being returned. Part of the claim that we expected to have been returned was the claim for window cleaning related to damp issues caused by a permanently sealed window that prevented proper ventilation, yet this was still insisted upon as our responsibility. And the same concern literally affected the whole flat in the same building.

Another disappointing issue was the lack of transparency regarding parking charges. We were never informed about monthly parking fees until a friend visiting us received an illegal parking charge notice. Afterwards, I had to begin paying over £50 monthly just to park my own car in the same building where I rented, and visitors were not allowed to park.

Overall, this experience taught me to be more cautious when renting apartments in high-rise city buildings and to ensure all hidden costs and property conditions are clarified beforehand.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful

As a buyer, I got quick viewing dates following enquiries on Rightmove and Corinne was lovely, friendly and very helpful. I would definitely recommend AP Morgan.

May 11, 2026
Unprompted review
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Reply from AP Morgan

Thank you Carolle for your lovely review. We’re so pleased to hear Corinne was friendly and helpful throughout your experience, and we really appreciate your recommendation.

Rated 5 out of 5 stars

We had a great experience viewing the…

We had a great experience viewing the house. The person who showed us around was very friendly, professional, and patient throughout the viewing. They explained everything clearly, answered all our questions honestly, and made us feel comfortable without any pressure. Their knowledge about the property and helpful attitude made the whole experience pleasant and smooth. Thank you for taking the time to show us around so well.

May 11, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Bibin for your wonderful review. We’re delighted to hear you had such a positive viewing experience and that our team member made you feel comfortable, informed and well looked after throughout.

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