Apple Reviews 12,205

WORST CO ON THIS PLANET....MY PHONE HASN'T BEEN ABLE TO BLOCK ANYBODY FOR OVER A MONTH NOW & THE MORONS AT APPLE HAVE ZERO TIME LINE ON THIS FIX... WORST TECH ON EARTH.. BASIC FEATURE & CAN'T FIX....IDIOTS & MORONS RUN THIS DEPT

I Deeply Regret Buying the Mac Mini M4
I switched from Windows based on online praise, and I completely regret it. No one warned me about the infuriating realities of macOS. If you are a photographer or power user tempted to switch, don’t do it.

The processor is fast, but the desktop software ecosystem is completely broken for real work. Here are the brutal, unsolved headaches I’ve been fighting for months:

No Usable Image Viewer: There is absolutely nothing on macOS that matches the speed and layout of FastStone on Windows. The Mac market is a desert. Paid tools like Lyn are sluggish and totally unusable for large directories.

Horrible External SSD Dropping: The system handles external storage terribly. Standard high-speed external drives overheat, cook themselves, and constantly disconnect right in the middle of data transfers.

No Precision Mouse for Photographers: Apple forces “Scroll Acceleration” onto every mouse you plug in. A standard mechanical wheel notch is treated like a sloppy phone swipe, causing the cursor or viewer to uncontrollably skip 1–2 images ahead when culling.

Over-Engineered Headaches: Even turning on the fingerprint sensor on Apple’s own Magic Keyboard blocks you out-of-the-box. It forces you to hunt down a specific, unmarked cable to physically link it before the wireless security chip will even function.

The Verdict: Reviewers only care about speed benchmarks, completely ignoring daily usability. Apple completely sacrifices practical, folder-based precision for minimalist style. I wish someone had warned me before I wasted my money. Stay on Windows.

Several features stood out positively, though there is still room for improvement

Had I not experienced the exceptional customer service at the Apple Genius Bar in Shinsaibashi, I would never have fully appreciated how far the service standards of Apple Hong Kong have declined in comparison.

After making an online appointment to replace my screen protector, I visited the Genius Bar in Shinsaibashi. Upon arrival, Kay greeted us warmly and professionally. She promptly checked us in, ensured that we were comfortably seated, and quickly arranged for a Genius Bar specialist to assist us. The entire process was efficient, courteous, and customer-focused. All of our issues were resolved within approximately thirty minutes, leaving us with a very positive impression of Apple’s commitment to customer care.

Unfortunately, my experiences with Apple Hong Kong have been markedly different. Customers are often required to queue simply to speak with a staff member, followed by what can feel like unnecessarily long waiting times before assistance is provided. More recently, when I experienced a hearing-related issue, I contacted Apple Support. While the hotline staff were polite and helpful, I was advised that the relevant department would contact me. Despite this assurance, I did not receive a callback that day, nor have I received any follow-up in the weeks since.

As a long-time Apple customer, I find this disparity in service standards disappointing. The professionalism, efficiency, and attentiveness demonstrated by the Shinsaibashi team showed me what Apple customer service is capable of achieving. By contrast, the declining responsiveness and follow-up in Hong Kong have gradually led me to lower my expectations and simply accept that assistance may not be forthcoming.

I hope Apple Hong Kong will take inspiration from the service culture demonstrated by its colleagues in Shinsaibashi and work towards restoring the high standards of customer care that customers have come to expect from the Apple brand.

Feels like I just got scammed by Apple. Joined Barclaycard, received a free year's access to Apple TV. I have tried to claim before cut off of 29th June, yet when you click activate and create a new Apple account, and try to add a payment method it just does nothing. Absolute joke of a company.

I've never had an Apple Account before, I'll NEVER ever buy an Apple product in my life after this experience. Shocking.

Barclaycard.. Same to you.

Sell your shares immediately everyone. This company is going to crash, broken to the core, no wonder they changed CEO

So, I have had my Itunes account for near to 15 years. I had 2 step verification. There was a data breach with my son's school, and then two weeks later my Apple account was hacked into, but they didn't change my password, they changed my phone number, so when I tried to verify, I couldn't. When I called Apple, they told me that there was nothing they could do because I didn't have the hacker's phone number. I could have given them all my other info, but because I didn't have the hackers phone number, I couldn't do anything.

I stupidly updated my IOS to 15.8.8 and now I cannot use a lot of websites as they're now unresponsive. From my research it appears they do this to stop you using older phones and make you buy a new one.

Thankfully the battery is still ok as others have reported the updates destroy them too.

It's another case of corporate greed. Fine. Have it your way. I shall still use it for basic functions and when the time comes when it will no longer work at all - not because of the phone itself - but because of tactical corrupt updates - then I will be looking elsewhere. There's no way I'm paying hundreds if not thousands of pounds for a new phone when you'll only do it again later on. It's disgraceful.

Up until now, I've always used Apple but no more.

I used to be a loyal Mac owner. Loved macs and still do they are great computers. But the reason I've gone right off Apple, is their so called ecosystem "I hate that BS term" if you haven't got another apple product using any of their products even Apple TV is a headache. Forgot password? If you haven't got another apple device it's days before you can reset it. Unlike all other companies with ecosystems, they are forcing you to have to have more than one apple product. This is why I sold my Mac as it was the only apple device I had, I don't have any need for a Mac and iPad, I own either one or the other, and I wont buy an iPhone. Because they are a rip off. I don't buy phones though contracts because unlike most people I don't waste money. And I'm not paying for an iPhone outright when for a third of the price I can get a Motorola that's 3x the spec under the hood, half the thickness. Rubber backed, drop proof, shatterproof, waterproof and doesn't need a case. And I have no interest in an apple watch because I'm not a crowd follower, I have no desire for another smart device people are attached too on my wrist. I buy proper watches not smart watch rubbish. So sadly macs and iPads although they are my favourite computers and tablets I now won't own because I have no desire for anything else apple. And like I say if you don't have more than one apple device they are a headache from signing in to resting your password. It's sad cus they never used to be like this.

I wrote a registered letter to Apple Canada on May 4, 2026. It was confirmed as received and signed for on May 6, 2026.
Despite having proof of physical delivery and a signature, the corporate handling of my complaint has been completely unacceptable.
The response received was entirely generic and completely unacceptable and failed to address the specific details my grievance.
It strongly appears that Apple is using automated AI filtering to process physical corporation correspondence without any real human oversight or manual review.
I find this to be a disappointing lack of accountability from their corporate office.
After a month, there has been no attempt to properly process my complaint.

Apple gives away your account to fraudsters without any authentication by policy, confirmed by Apple support.

This happened to me two weeks ago. I took immediate action digitally then went to an Apple store. The Apple store then lied to me about assisting in account recovery after Apple gave my account away to a fraudulent 3rd party. Two weeks after my account was stolen, I'm now told by apple support the store is an official place for me to rest my account.

A bigger warning to all patrons: Apple support confirmed that they give away your account without any authentication to anyone who asks, as long as they know your email address. Your 2fa phone number, email plus password, etc are not considered or used. They gave away my account without me approving 4am 2fa requests from overseas without confirming any details from the 3rd party and now I'm the one who is being delayed weeks without any recourse. My password, real original phone, real linked credit card, and real email 2fa confirmations only let me request with two weeks delay at this point, and the only changed option is to login with an Apple store iPhone or iPad.

Which the store lied to me about being an option.

My subscription money is stuck, I don't know if they're spending money to rent videos, I can't access any of my data but the fraudsters can.

I'm quite sure this is all illegal.

It genuinly sucks

My review is specific to the iPhone 17 Pro Max.
The phone is constantly overheating. This is my second phone of this model. The first time, I was able to replace the phone (for the same issue) during the warranty period. When the phone is hot, it affects the touch-screen, especially around its periphery. The other night, while charging, the charge was 'paused' due to the excessive heat. It also overheats when I'm in my vehicle, even if the temperature inside is modest.

I bought a new MacBook for €1,500 and I currently cannot use it properly because I cannot sign in to my Apple Account or even set up a new one. I tried signing in on the MacBook and on my mobile phone, and I’m still locked out.
Apple told me they will contact me on the 10th of the month, which is six days away. So now I have spent €1,500 on a laptop that I basically cannot use for nearly a week because of Apple’s account recovery process.
Very poor experience. Apple’s products may be expensive and high-end, but the support and account recovery process has been a nightmare.

My son has apple care plus for his phone and has been paying for it for a long time. He is military and his phone quit working. He had an Apple certified technician look at it and it could not be fixed. After speaking with 3 different people at Apple support for a total of 2 hrs, he was told it would take more than a week to get an express replacement. They offered no other options. They truly seemed to not have a clue. The customer service was unacceptable.

So this guys iPhone 17 pro max has served me quite well, suddenly developed a screen issue and one that my warranty still covers but still yet I haven’t been able to get it fixed, I just feel exhausted and still hoping they turn up

Absolutely useless. New Iphone and new phone subscription. Doesn't get any easier than that, right? The whole process to activate the Apple ID is a mediaval joke. Haven't we had like 30 years to make this stuff work?

They send a text message with a verification code to the phone for activation. This message is successfully received and the 6-digit number in the text is automatically pasted into the verification field. ERROR MESSAGE: " Your name can not be the same as your password ".. WTF ? Dead end! After spending over two hours struggling with mission impossible is says YOUR ACCOUNT HAS BEEN LOCKED DUE TO SAFETY REASONS. We're driving to the Apple Store now for assistance, since this multi billion dollar company can not afford to provide phone support. What a joke. Go Android! My son was pushing for an Iphone. I'm so glad the rest of the family stays away from this crap and use Android! We're wasting this whole day now just to start up a new iPhone and to activate an Apple account.

I bought an IPAD PRO M5 Cellular. During the first installation, there were plenty of errors. I tried to reboot, off and on, but by chance, after hours, it works. then i tried to connect it via bluetooth to my tacx trainer or to my suunto watch, unable to connect, even if my phone Iphone 11 or Macbook pro are working fine with both...1400£... so i sent it back and ask for a refund

Because of the new israel boom boom chip in iPhones 17e, what other phones are there for me to buy?

Apple refuse to refund me due an app not working, twice. They refused to tell me why. I emailed the app developer via the app search and they told me to apply for a refund, which I couldn’t do as Apple had denied a refund. Are Apple keeping the funds? They still refuse to help me

Date of incident: 04/06/2026, approximately 16:00
Case reference: 102854784606
Device: iPhone 17 Air

I want to acknowledge that Apple’s first‑line support team continues to be polite, patient, and genuinely helpful. They consistently handle their part professionally.

However, the moment my call was transferred to the senior specialist team, everything went badly from their side. Today’s interaction with a senior specialist named Crystal was particularly unacceptable. After weeks of back‑and‑forth and repeated failures to follow up on my case, Crystal displayed a rude attitude, poor communication, and no willingness to understand the issue.
Instead of taking ownership, I was passed from one person to another, none of whom seemed familiar with the case or interested in resolving it. The behaviour from the senior team was dismissive, unprofessional, and far below the standard expected from Apple.
Given what I experienced today, Apple should seriously review Crystal’s conduct, attitude, and overall suitability for a customer‑facing position. Based on her approach, it is questionable whether she is the right person to represent Apple or handle escalated customer issues.
For a company with Apple’s reputation, this level of service is deeply disappointing and requires urgent attention