Arcelik Reviews 4

On August 29, 2025, I purchased a ceramic heater through the Arçelik website with order number 119751789, but despite a long wait, my product has still not been delivered. I contacted customer service about this issue, yet no resolution has been provided and my complaint remains unresolved. I paid TRY₺3,599 for my order via credit card. This was my first time shopping on the Arçelik website, and because of this negative experience, I do not plan to shop there again. I request that my product be delivered immediately.

In 2024, I requested an authorized service call from the Arçelik call center to service the two Arçelik air conditioners in my newly moved apartment. The authorized Arçelik service provider, Melet Teknik Elektronik, who was referred to me, serviced the air conditioners, but after the service arrived, I discovered that neither unit was cooling properly.

I subsequently contacted the Arçelik call center, the complaint line, and the relevant service center numerous times to report the situation. However, each time, they repeatedly intervened under the guise of parts replacement or maintenance, resulting in significant financial and emotional burdens for me. Despite my 412 days of complaints, I have not only failed to achieve a resolution, but I have also been forced to pay a total of 14,793 TL (364.76$). Despite this, both air conditioners remain inoperable and unusable. This process has resulted in a violation of my rights as a consumer, and I have been victimized by a clear lack of information, misleading information, and faulty service. In particular, the failure to inform me much earlier that the air conditioners could not be repaired led to unnecessary expenses and wasted time.

I am sharing my experience in detail below, chronologically:

🔍 Chronological Summary of Events:

07.06.2024: ➤ 680 TL was paid to the service center. ➤ Action: "Machine unbalanced, drum cleaning (Quick&Shine material)" ➤ Technician: Hacı Sunay / Melet Teknik Elektronik

10.06.2024: ➤ 900 TL was paid to the service center. ➤ Action: General maintenance - cleaning ➤ Technician: Turan / Melet Teknik Elektronik 13.06.2024: ➤ Arçelik call center was called to report that the air conditioners were not working.

01.07.2024: ➤ 2,785 TL was paid to the service center. ➤ Procedure: Capacitor replacement ➤ Technician: Kıral / Melet Teknik Elektronik

11.07.2024: ➤ A complaint was made to the call center again because the air conditioners were still not working.

22.07.2024: ➤ Service arrived free of charge. ➤ It was reported that both units had compressor failures and that replacement parts were not available. ➤ Technician: Tarkan / Melet Teknik Elektronik

23.07.2024: ➤ The Arçelik call center was called and an official document was requested stating that the units could not be repaired, to be shared with the homeowner.

30.07.2024: ➤ I was officially informed on the service information form that both units could not be repaired.

17.12.2024: ➤ A survey was requested to purchase a new air conditioner. The technician stated that replacing the compressor would restore the appliances' functionality.

December 26, 2024: The technician came to my home and attempted repairs. It fell during the repair, and the service was canceled due to a risky situation.

January 11, 2025: The compressor was replaced. The service fee was 10,428 TL. Technician: Yalçın / Melet Teknik Elektronik

July 18, 2025: The complaint line was called again. They said the situation would be evaluated and resolved. However, the service department called me back the same day and informed me that another fee would be charged.

July 23, 2025: Arçelik called me again and informed me that the appliances could not be repaired free of charge and that I would have to pay a fee.

⚠️ My Rights Violations and My Request: Throughout this process: There has been a systematic failure to repair faulty appliances. I was given inaccurate and contradictory information (devices that were deemed unworkable were later told they could be repaired for a fee). I was repeatedly diverted between the call center and the service center, and was subsequently stalled. I incurred a financial loss of 14,793 TL (364.76$) and was unable to benefit from the air conditioners. The service center worsened the condition of the appliances with inaccurate instructions and inadequate interventions. I experienced significant loss of time, inconvenience, and stress throughout the process.

✅ My Requests: The appliances be repaired free of charge, or a full refund of the 14,793 TL (364.76$) I have paid to date. I also request that Melet Teknik Elektronik, a company largely responsible for this process, be audited by Arçelik and, if necessary, take the necessary sanctions, including revocation of its authorization. I request that my complaint, which includes all these details, be reviewed and that my grievance be resolved immediately under Consumer Protection Law No. 6502.

The front glass of the oven exploded even though it was not in use. The service response was: 'It is a 10-year-old device, it can happen, it can explode.' I am shocked that it exploded despite not being used. The quality of the authorized service is poor. The brand does not take responsibility for the device.