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Argos Trade-In Reviews 

191
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth and straightforward trade-in process from start to finish, noting that online transactions are handled promptly and efficiently without any unnecessary hassle. Consumers frequently mention that payments are received quickly via their preferred option shortly after the device is successfully assessed and confirmed. Though some consumers experienced issues with pricing disputes or lower final offers after their electronic devices underwent evaluation. A few people also reported frustrations regarding delayed customer service responses, payment delays, or misunderstandings about product conditions and missing peripherals. Some reviewers also noted difficulties when attempting to resolve these specific problems through communication.

What people talk about most

Service

Consumers find service to be a very straightforward, prompt, and professional process. Reviewers frequently... See more

User experience

Reviewers highlight high satisfaction with user experience, noting the process is quick, simple, and... See more

Payment

Clients share positive opinions on payment, highlighting a quick, simple process with funds deposited... See more

Product

Customers consistently note positive experiences with product, highlighting the convenient prepaid packaging... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting they were paid the fair price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

Rated 5 out of 5 stars

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more

Rated 5 out of 5 stars

I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more

Rated 5 out of 5 stars

Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Asks customers to review

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Replied to 81% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(191)

186 reviews in the last 12 months

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Rated 1 out of 5 stars

Got offered a knock down price from 60…

Got offered a knock down price from 60 to 40, saying the back of the phone was loose. Completely fabricated bullshit I checked it before I sent it, no option to challenge it was just accept the 40 or take it back.

August 24, 2026
Rated 1 out of 5 stars

Absolutely awful.

Absolutely awful.

Sent my package with my iPhone 15 inside on Monday then got an email by Thursday saying they received it and would process it by the end of the day.

Fast forward to Monday and I still hadn’t heard anything to had to call up and in all fairness the woman was great and I soon got a reply.

Only for the reply to say my package arrived empty and it was just the bag I sent it in.

Seems quite suspicious after the 4 day wait from when they had told me it had been received.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Argos trade in…

Great experience with Argos trade in mobile phone. They send you an envelope addressed, you pop the mobile in and post.within a few days they contact to let you know it received, then a few days later the money is in you bank. So Easy five star service

August 18, 2026
Rated 5 out of 5 stars

So Easy to use

Easy to use
Price offered was given after checking phone
Prepaid packaging provided
Credit value received within a couple of days of posting
Very easy to do

August 11, 2026
Rated 5 out of 5 stars

Efficient

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had been initially promised.

August 18, 2026
Rated 5 out of 5 stars

Great service

Very straight forward! Received the postage kit a day after my request, delivered promptly and was kept informed throughout. Very prompt payment too. Highly recommended service!

August 18, 2026
Rated 4 out of 5 stars

A fair price quoted

A fair price quoted. The packaging arrived in a day or so.My only negatives are that Argos delayed my new phone for about 4 days to collect it. Not trade in’s fault but I only just made the deadline date for sending in the old phone. The other negative is that Royal Mail Special Delivery is now £10 not the £7.50 stated by Trade In. That being said I would still use Trade In again in the future if I needed to.

August 17, 2026
Rated 5 out of 5 stars

Seamless service

The whole process from end to end (receiving the packing instructions to being paid) was so easy that if I had another phone I would do it again.
I will definitely use the service again !

August 14, 2026
Rated 5 out of 5 stars

Very good service

First time I have used Argos for trading in my old iPhone! Very easy to do and got the return parcel quickly, so could send my iPhone with prepaid post and packaging to put it in. Once sent, I got a notification that I’d sent it and follow up details when they’d received it and how long it would be to examine it, which was the next day. I got the full amount they had said I’d get and was put into my account the same day. Very pleased and would use again.

August 7, 2026
Rated 5 out of 5 stars

Speedy!

Send in device using Royal Mail Next Day by 1pm. Device received, checked, and money paid into my bank account the following afternoon. Top job!

August 11, 2026

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