Arnold Clark Autoparts Reviews 

This store sells items they don’t actually have in stock. They cancel your order afterwards and tell you that the refund will take up to 10 days. Avoid this seller!

I have received less than half of my order, and the remaining items have been showing as “confirmed ” since Friday Today is Tuesday with no updates.
I opened a support ticket a day ago asking for information, but I have received no response. Despite the advertised delivery timeframe of a few working days, I still have no idea when the rest of my order will arrive.
I have already had to cancel my mechanic appointment because the parts haven’t arrived, and I cannot reschedule without knowing when to expect them.
Delays can happen, but leaving customers without an update or a response is unacceptable. Even a clear explanation and an estimated delivery date would help.
Very disappointed with the service and the lack of communication.

DO NOT BUY THIS CAR FLOOR MAT FROM THEM
⭐ Extremely Disappointing – Defective Product and Awful Customer Service
I am extremely disappointed with this purchase. The floor mats I received were defective, and when I contacted the seller to resolve the issue, they refused to take responsibility or offer a satisfactory solution.
The product was not as expected, and the way the seller handled my complaint was completely unacceptable. Good customer service means standing behind the products you sell, but unfortunately, that was not my experience. I found the seller’s attitude dishonest and unprofessional, and the lack of support has left me extremely dissatisfied.
I would not recommend this seller to anyone. Avoid purchasing from them if you expect good-quality products and decent customer service. A very frustrating experience, and I certainly would not buy from them again.

Great price for genuine parts and swiftly despatched.

First order from Arnold Clark
ORDER #144291 please avoid, ordered clutch kit £400 in stock with delivery In 2-4 days no correspondence so chased then suddenly got email for refund which I now have to wait 10 days for so now 3 weeks without car, suspected drop shipper so Arnold Clark don’t take peoples money when you clearly don’t have stock very dishonest way of doing business

I placed an order on the 9th October and nearly 2 weeks later,it has still not arrived. The FedEd tracking has been stuck on "Label created" the entire time which means Arnold Clark printed the shipping label but never handed the package over to the courier. I haven't even received a basic explanation email updating me on this massive delay.
This operational failure has left me completely stuck, as I have two vehicles scheduled for a service this Friday (23rd October).
It is completely unacceptable for a major company to hold an order for this long without dispatching it or providing any form of direct communication.
I require a manager to look into this matter and arrange a immediate delivery.
Order#143667

UPDATE: BEYOND INEPT. A MASTERCLASS IN HOW TO DISRESPECT CUSTOMERS.
It has now been two weeks. Not only did they fail to hand my package over to FedEx—while trying to pass the blame onto the courier despite tracking clearly stating "Waiting for Package"—but their customer service is an absolute joke.
I have just wasted 40 minutes of my life trapped on hold listening to dead air. When you try to use their online "Live Chat," the system completely blocks you and refuses to connect you to a human agent. They have safely locked my money behind a wall of broken automation and completely vanished.
To top off the absolute audacity of this company, their automated system just sent me a "Lipscore" email asking me to review the items and confirm they arrived! You couldn't write a script this incompetent if you tried.
I have two vehicles booked for a service tomorrow morning. Because of Arnold Clark’s utter failure to run a functional warehouse or basic phone line, I am now out of pocket and scrambling to buy oil locally today.
I have officially instructed my bank to initiate a legal Chargeback to forcibly claw my money back from them due to non-delivery of goods. Do not buy from these people. They are cheap for a reason: if anything goes wrong, they will take your cash, waste hours of your day, and leave you stranded. Completely pathetic.

Ordered mats for my Corsa, came very quickly and even got a discount. Very good quality and they’re actually still in use in my car months later.

Ordered 2x 5l of oil and only 1 turned up .
Ordered oil filters giving registration numbers and both filters were incompatible, had to go to my nearest motor factor dealer to get the right ones .
Very inconvenient service .

oil ordered and delivered

Exceptional delivery service

Easy ordering process, item arrived well packaged and within delivery time schedule.
Great service, would thoroughly recommend.

Great product , great service

Very competitive on price and delivery was on time. Will be using again. Thank you

Part was as described and arrived quickly.

Fast Delivery. Great Product

Part was in stock and dispatched quickly. The local dealership in Stockport missed out to Arnold Clark because they did not respond to a parts query. Pricing was competitive.

Prompt delivery, correct item, competitive price and warranty. In my case the automated emails were not received, but customer services were responsive and helpful in sorting out the order confirmation and e-mailing me the invoice.

Always a good deal here used them many times