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Arnold Clark Autoparts Reviews 

3,402
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, highly competitive pricing, and exceptional quality of the automotive parts and products available on the platform. Consumers note that the digital ordering process is remarkably smooth and straightforward, ensuring that necessary items arrive promptly and are always securely packaged to prevent any damage during transit. Some reviewers were not happy with receiving incorrect parts or ordering items that ultimately did not fit their specific vehicles properly. A few other people also felt that certain shipments experienced unexpected delivery delays or arrived with missing components.

What people talk about most

Delivery service

Consumers find delivery service to be extremely satisfying, highlighting fast shipping times, secure... See more

Product

Reviewers mention positive feedback about product quality and authenticity, with many consumers highlighting... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and good value... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise the quick dispatch, easy... See more

Service

Customers consistently note positive experiences with service, highlighting great prices, easy online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices, they source everything you purchase. I would give them 5 stars if only they would ship multiple items together whilst using the same courier. Other than this, everything else is great! I... See more

Company replied

Rated 4 out of 5 stars

I gave 4 stars because everything was sorted at the end. First they sent me wrong car mats. Ordered for CHERY and received BYD mats. And staff at Arnold Clark refused to change them and blamed me for... See more

Company replied

Rated 5 out of 5 stars

The website was well set up and easy to use . I ordered three bottles of BMW Windscreen Washer fluid and my order was fulfilled in a timely manner . I was impressed that they had used masking tape to... See more

Company replied

Rated 5 out of 5 stars

I needed new fitted mats for my new car and as an Arnold Clark customer got a great discount. The mats arrived quickly but unfortunately didn't seem to fit correctly. I contacted autoparts and just a... See more

Company replied


Company details

  1. Auto Machine Shop
  2. also in
  3. Auto Parts Store

About Arnold Clark Autoparts

Written by the company

Founded in 1954, Arnold Clark is the UK's largest independently owned car retailer with over 200 branches nationwide. In 1960, the company began selling car parts from its franchised dealerships, and in 1991, Autoparts UK was established as the company’s motor factors division.

Since then, our motor factors division has continued to grow, and Arnold Clark Autoparts is now one of the largest distributors of car parts and accessories in the UK.

As well as our online store, which launched in 2020, we have 12 sites across the UK from Inverness to West Bromwich – including a 100,000 square foot warehouse and distribution centre in Glasgow.

We specialise in supplying and distributing all major car parts and accessories throughout the UK. We buy high quality products in bulk and pass the savings onto you, so you can be sure you’ll get a great deal.

We stock OEM and OE quality automotive parts and accessories, with everything from tyres, engine oil, wiper blades, bulbs and batteries, number plates, tools, valeting essentials, bikes, manufacturers merchandise, and much more. Our range of exclusive brands include, Padtech and Disctec brakes, Ultratec oil and Airflo exhausts.

We pride ourselves in offering the highest quality motoring products to ensure you have everything you need to stay safe on the road.

Please note we only ship to UK Mainland, Jersey & Guernsey.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,402)

1,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheap and very flimsy almost gets…

Cheap and very flimsy almost gets destroyed when fitting

October 1, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Richard,

We're sorry you feel this way. We have made sure to pass this feedback onto our team.

Autoparts Team

Rated 5 out of 5 stars

Great service

Great service, easy to order on web, quick and prompt delivery within a couple of days.

October 1, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Nathan,

Thank you for your kind feedback. We're pleased you found the ordering process simple and your delivery arrived promptly.

Autoparts Team

Rated 5 out of 5 stars

Always get correct parts at good price…

Always get correct parts at good price and very helpful staff

September 22, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Robert,

Thank you for your review. We're glad you've consistently found the right parts at great prices and received helpful service from our team.

Autoparts Team

Rated 5 out of 5 stars

New Car Mats

Purchased custom car mats arrived promptly, good quality and great fit.

October 1, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Cliff,

Thank you for your feedback. We're pleased to hear your new car mats arrived quickly and were a great fit.

Autoparts Team

Rated 5 out of 5 stars

Great service.

Great service.

September 30, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Lpvengine,

Thank you for taking the time to leave a review. We're glad you were happy with the service you received.

Autoparts Team

Rated 5 out of 5 stars

Fantastic Company To Deal With

Fantastic Company To Deal With, Fast Delivery, Great Communication & Fair Prices! 5*****

October 2, 2026
Unprompted review
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Craig,

Thank you for your fantastic review. We're delighted to hear you were happy with our prices, communication and fast delivery.

Autoparts Team

Rated 5 out of 5 stars

Good quality oil and parts at great…

Good quality oil and parts at great price. Arrived promptly very happy. Now my first go to place for parts and oil. Thank you

September 23, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Tariq,

Thank you for your kind review. It's great to hear you were happy with the quality, price and delivery of your order.

Autoparts Team

Rated 5 out of 5 stars

Fantastic price

Fantastic price. Fantastic communication. Fast delivery. Great numberplate

September 29, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Phyllis,

Thank you for your fantastic feedback. We're delighted you were happy with the price, communication and speedy delivery.

Autoparts Team

Rated 5 out of 5 stars

Great service 👏

Great service 👏

September 28, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Gunay,

Thank you for your review. We're delighted to hear you received great service and appreciate your feedback.

Autoparts Team

Rated 5 out of 5 stars

good experience!

September 21, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Alex,

Thanks for your review. We're delighted to hear you had a positive experience with us.

Autoparts Team

Rated 5 out of 5 stars

Price and fast delivery

Price and fast delivery. Spot on

September 28, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi,

Thanks for your great feedback. We're pleased to hear you were happy with both the value and delivery service.

Autoparts Team

Rated 5 out of 5 stars

Excellent price and timely delivery

Excellent price and timely delivery

September 21, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi James,

Thanks for your feedback. We're delighted to hear you were pleased with the price and prompt delivery.

Autoparts Team

Rated 1 out of 5 stars

4l of engine oil not 5l as ordered

I ordered 5 litres of 5W-30 engine oil to carry out the annual oil change on my wife’s Ford Fiesta.
When the container arrived, it had been opened and 1 litre of oil had been removed. I only recognised when I started to use the oil. Retrospectively I remember thinking it was a bit strange that there was not seal under the twist top lid. Fortunately, I was changing the engine oil and only needed 4 litres. If I had needed all 5 litres, I would have had a stranded car due to insufficient oil level. The packaging was in perfect condition when the oil arrived so the oil must have been removed prior to packaging at Arnold Clark.
I tried to post on Arnold Clark's website to raise the topic so other users could raise if they had experienced the same issue; Arnold Clark would then be able to investigate further. However, I rec’d an email stating that my post had not been posted. They stated that it could not be possible, especially from an Arnold Clark employee, and that the oil must have leaked. I can confirm 100% that the container was as clean as new and there was no sign of leakage.
Arnold Clark and their process do not want to know or investigate which is totally unacceptable. I will not use Arnold Clark again and advise anyone using them to double check all items upon delivery.

August 31, 2026
Unprompted review
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Ian,

I'm sorry to hear how disappointed you are by this experience. We've reviewed this with the team and, while we were unable to identify any evidence that oil had been removed prior to dispatch, we do understand your concerns and appreciate that an apology and acknowledgement would have meant a great deal to you.

Your feedback has been shared with the relevant team, and we're sorry we've been unable to restore your confidence on this occasion.

Autoparts Team

Rated 2 out of 5 stars

Wrong part sent

Maybe my fault for not being mechanically gifted but saw the advertised photo that looked exactly like tike DEF injector I needed but the one that arrived was completely different to the photo. Can't give one star or return as I didn't read the text fully (not one to blame others for my nieveity), but just a warning that maybe the photos are not a good representation of what you're getting

September 27, 2026
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Reply from Arnold Clark Autoparts

Hi Ramjak,

I'm sorry to hear this and can understand your disappointment when the part received wasn't what you were expecting. I've passed your feedback on to our team, and they'll be in touch to look into this further.

Autoparts Team

Rated 5 out of 5 stars

Top service .

Top service .
And most importantly delivery on time.
I will not hesitate to order again from them.
Recommend

September 25, 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Great news! Thanks for your kind review, Neculai!

Autoparts Team

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