Arrow Global Group Plc Reviews 71

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

If you’re reading this, you’ve more than likely had a scam letter through the door. Firstly, just rip it up and throw it in the bin. Don’t worry about it, don’t stress about it, in fact don’t even giv... See more

Rated 1 out of 5 stars

Received an obnoxious patronising and extremely long 2 page letter claiming I owe a debt to Orange. Interestingly I was with Orange and never left - having been moved over to T-Mobile and now EE. I... See more

Rated 2 out of 5 stars

Rang monday for an answer still no reply fri after they said i would get a call back full of crap they are im glad my account has nearly ended shocking customer service how does the financial ombudsma... See more

Rated 1 out of 5 stars

Would give no stars. I called today and very rude women answered and when I questioned she said I'm ending the call now. This disgusting company are saying my mother who has never had a mobile pho... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Arrow Global is a leading debt purchaser.


Contact info

1.2

Bad

TrustScore 1 out of 5

71 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

HARRASTMENT CRIMINAL'S

had a letter today from these criminal lowlife sharks saying I owe £982.13 but they'd reduce it to £245.53 ALLEGEDLY with there clients permission apparently provident to which i have absolutely no clue what this ALLEGED so called debt is for. as some of the other reviews on hear truspilot being HARRASSED by these SC#M for ALLEDGED DEBTS TURNING PEOPLE TO SUICIDE LIKE IM FEELING OF DOING NOW ESPECIALLY WITH MY MENTAL HEALTH ISSUES ANXIETY AND DEPRESSION. THESE PEOPLE WILL HAVE BLOOD ON THERE HANDS FOR HARRASSING US PEOPLE.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Watch out for these received a letter this morning saying I owe £809 to provident which I've never had that's why I knew it was a scam these people should be brought to justice oh and then the other letter says they will accept £202

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Had a letter this morning from them…

Had a letter this morning from them saying that Capquest had passed my debt of £155 for Grattans on to them and they were willing to accept £38 in full settlement, How kind of them! Capquest wanted £55! They must be getting desperate now. I did have an account with Grattans over 30 years ago, and as far as I am aware there was no balance outstanding. A bit late to be chasing this even they must realise that it would be statue barred after only 6 years. They are very annoying. The letter has gone into the recycle bin with the other rubbish.

January 11, 2025
Unprompted review
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Rated 1 out of 5 stars

No communications but a negative on…

No communications but a negative on credit score?

Checked my credit score and noticed a default from this company, I've had no communications whatsoever and fail to understand how a company I've had no dealings or communications with can leave such a negative impact. Absolutely despicable.

January 18, 2024
Unprompted review
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Rated 1 out of 5 stars

I have received a letter from Arrow…

I have received a letter from Arrow Global saying they have taken over a dept of £282.96 from Capquest. I don't have any debt and have an excellent credit score. I can't get in touch with them . Any advice would be greatly appreciated. Thank you

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

TOTALLY HEARTLESS

HOW DO THESE PEOPLE STAY OUT OF PRISON ? It should be quite obvious to most people that this company are very dishonest to say the least .. I personally have proof in my possession proving that they went after a man claiming he had died and they was entitled to the money the man had left behind the problem was the man was still alive and this dept had been settled in court many years previously , Arrow knew this might upset the man his wife and the rest of his family . But obviously this didn’t make any difference to ARROW GLOBAL..all they wanted was the man’s money and obviously the families feelings and distress that might be caused by this was of no consequence..

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

It's worth pursuing!

Arrow Global tried suing me for debt settlement as a result of me reporting them for providing credit agencies with false information.
In court they tried pulling one stunt after another after another after another until the district judge finally got sick of them and threw the case out.
What it meant was not only did they lose the original amount of the debt (which wasn't large), but multiple teams of legal representatives acting for them in the County Court.
The bottom line is if people fight back and it costs Arrow fortunes every time they take innocent people to court, they will think twice about it and hopefully the governing authorities (such as the FCA) will start forcing 'good practice' on these 'low lives'.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers and dishonest

This company promised to pay me £100 compensation for a statute barred account from 2014 that was fully paid off in full. They could not even provide a CCA after paying them £1 admin fee.to supply it.Total scammers.

October 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolute scam

Absolute scam. They shouldn't even hold any of my details on any file. The FCA have been contacted about alleged debts in my name and holding my details illegally.

Waste of time con artists.

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

A vile disgusting bunch of Jeremy…

A vile disgusting bunch of Jeremy Hunts!!! Have been HOUNDING me for a debt of over £8000! A debt that I never had with the company they are claiming, a look at my credit file proves that.

Yet when I demanded the proof of original credit agreement, they get another vile bunch of legal enforcers to palm you off!

They can’t ever prove there was a credit agreement with Virgin Money, because THERE NEVER WAS ONE!!!

All they are doing is hounding me to take my own life!

March 16, 2023
Unprompted review
Rated 1 out of 5 stars

Arrow global sent my girlfriend a…

Arrow global sent my girlfriend a letter stating she owed a debt from 18 yrs ago to a bank she has never had an account or any kind of card with.

Seems these people are trying to recover debt in which they have no right to even ask for.
my advice is to ask them for any documentation they have to prove any debt they claim you owe.

These people like to prey on the weak and misinformed but they have absolutely no power whatsoever other than scare tactics, even if you owe the money challenge everything.

Always insist on the relevant paperwork that proves their claim, which would be a contract (you want the original paperwork not a copy) containing a valid signature from both yourself and the lender or creditor which needs to under 6yrs from the date it was signed, and without it they have no claim.

If the claim is is over 6 yrs they have no claim throw the letter in the bin and forget about it,

Never agree to pay them anything until you see the original documents, if you do you are admitting the claim.

you also have the right to counter sue them for any cost’s regarding a false claim if they cannot provide evidence of their claim.

Write to them giving them 6-8 weeks to provide the documents you asked for, if they don’t provide them you can start legal proceedings against them if they don’t cease with the harassment, charge treble of what they threatened you with. ie £75 for each letter you write them,£25 for everytime they phone you, keep your records safe.

You don’t remember this debt you are perfectly within your rights to ask them to provide you with the proof of their claim, the onus is on them not you.

Keep hold of any letters they send,photo copy any letters you send them and insist they correspond with you in writing only, remember these people are pond scum treat them as such, and don’t lose a wink over them.

February 28, 2023
Unprompted review
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Rated 1 out of 5 stars

Unanswered calls

Trying to call them now absolutely shocking service 45 minutes so far so want to speak to them they send a letter saying to contact them obviously don't want my money not bothered lol answer your phone because I won't be calling bk

February 27, 2023
Unprompted review
Rated 1 out of 5 stars

CCJ still not satisfied on redit file. Arrow Global don't answer the phone

After more than 360 days of paying full outstanding balance and having recieved confirmation that they will update credit file to satisfied, it still hasn't happend causing me so much financial distress. They never ever answer phone either. I'm current sat on hold waiting for someone to answer through my whole lunch break. Another day without being able to sort it.

February 27, 2023
Unprompted review
Rated 1 out of 5 stars

I paid them off in August 2022

I paid them off in August 2022. It's now January 2023, they still claim I am in default with them on my credit file which is entirely false. I've emailed twice and phoned twice with zero reply a week on. It really is a wonder they actually exist. I'd love them to try and take me to court over their false balance. The satisfaction would be immense as I'd claim damages out their ears.

January 13, 2023
Unprompted review
Arrow Global Group Plc logo

Reply from Arrow Global Group Plc

Thanks for your review. After discussing with you on Friday, we hope we have now resolved your issue and will be updating your credit file shortly.

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