Happy with the picture. Not happy with the delivery. Little communication, we waited 4 weeks before hearing anything then told on the Friday it was coming on the Monday and it would arrive during the... See more
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still waiting for delivery no easy way to contact seller
Company replied
We love the artwork that we receive from Art Store but the company that Art Store uses for delivery is terrible. The very bad experience I have had with the delivery company will make me think twice... See more
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I sent a foto of a ship to be made a painting and got four months delayed a piece of crap, quality of a five year old kid playing with his own poo. Painter living in China obviously saw a ship, or a... See more
Company replied
Company details
Written by the company
At Art Storehouse you can buy unique paintings online with designs within both abstract art and figurative art. The artworks that we sell are mainly hand painted in various techniques, like for example oil paintings, acrylic paintings and watercolour paintings in modern and colourful designs. We believe that it shall be simple to buy art and paintings online. That is why our acrylic- and oil paintings are delivered stretched on a wooden frame, ready to hang on the wall. Do what thousands of pleased customers already did; buy unique art for your walls. Handcrafted art have so much more charm to it – Just Art by Artists.
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2.2
Poor
30 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Art Storehouse
Hi Ferruccio,
I’ve checked your delivery, and it looks like it will be delivered shortly by UPS. Your tracking number is 1Z45814F6890413446. The package arrived in Stanford Le Hope yesterday evening.
You can find our contact details on the website under “Customer Service.” There you’ll find a contact form, our email address (contact@kunstlageret.com), and our phone number.
I’m sorry to hear that the process has felt difficult. Please feel free to write to us again once you have received your painting. You can email us at contact@kunstlageret.com, and we typically respond within 1 hour.
Have a nice day.
Best regards
Emma
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Excellent service
I’ve just received my paintings and they are even better now they are here, very easy to deal with Mikael at Art store & would highly recommend them if you want quality paintings at affordable prices,any questions you need answering Mikael was always available ti help, great service very pleased.
November 27, 2022
Fraud almost, certainly bad quality.
I sent a foto of a ship to be made a painting and got four months delayed a piece of crap, quality of a five year old kid playing with his own poo. Painter living in China obviously saw a ship, or a picture of a ship first time in life. The company denied refund nevertheless i sent photo of this "painting" and reference photo of normal adequate quality ship-painting. People, avoid this company. Really, you can probably make a better painting all yourself.
EDIT Now this company replyes i have made somekind a threat, that is absolutely not true, can be confirmed even in court. And as a professional art dealer, he really should have known what a painting of a ship means, specially in that kind of photo i sent for order. He even said he has a "ship specialist painter". Its incompetent to deny that. And even that its not important, but the painting really was delayed with months from the original deal. Its true he told me more time was needed when i asked (at the original estimated time of delivery), and i agreed. And i never wanted the painting free, i wanted to return it and get money back. Theres a difference. Oh if i only knew what i was stepping into...
February 28, 2022
Unprompted review
Reply from Art Storehouse
Hi Jonne,
Very sorry to see that you are still not happy with your painting that we delivered on time and according to our agreement.
As we have discussed in several emails back and forth, I cannot give you the painting for free just because you wanted to have a painting in a very specific technique. As I explained you had to share those wishes with us before we actually made the painting and not afterwards. It would have been very easy to make a painting in that special style, if we would have known.
As with regards to your threats and insults to me personally and the artists that I work with. I can just say that I'm sorry that you allow yourself do say such awful things, but I still cannot give you the painting for free.
I hope your day now becomes better after writing this very strange review.
All the best
Mikael
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Great picture
January 11, 2021
My art piece arrived today,I am…
My art piece arrived today,I am delighted with it.The company was so easy to deal with and they were very quick to respond to any questions I had before ordering.Thank you highly recommend you.Thank you.
June 11, 2020
Unprompted review
.....just very good as an overall…
.....just very good as an overall experience. Would readily recommend.
September 13, 2019
Unprompted review
Great art and delivered in reasonable…
Great art and delivered in reasonable time.
August 25, 2019
Unprompted review
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Impressed by personal attention to my…
Impressed by personal attention to my order and by the prompt delivery well within expected time. Delighted with the painting I received.
May 27, 2019
Unprompted review
Fabulous service from start to finish
From ordering the picture, the delivery date and quality, I can find no fault! Well recommended and would not hesitate to buy again
February 5, 2019
Unprompted review
We loved the picture ..
We loved the picture ... fantastic service and delivery only took a few days to the UK. I would definitely recommend.
January 30, 2019
Unprompted review
Great service ....
January 29, 2019
Unprompted review
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Excellent service and pictures
Excellent service - beautiful pictures and great quality. Very impressed.
January 28, 2019
Unprompted review
Great artwork, terrible delivery
We love the artwork that we receive from Art Store but the company that Art Store uses for delivery is terrible. The very bad experience I have had with the delivery company will make me think twice before I purchase artwork from them again.
January 12, 2019
Unprompted review
Reply from Art Storehouse
Hi :)
I'm very happy to hear that you love the artwork. Please let us know more about what the problem was with the delivery. We are only using well respected shipping companies and I believe that in your case we used TNT. It is extremely rare that we have any problems with their services, however please write to us on our customerservice@artstore.house and we will look closer into this.
Thank you very much for your honest feedback
Brgds
Mikael
Great painting
Great painting, arrived on time.
The only issue was that I was not happy with the hooks provided, as the instructions on how to put the painting up were not very clear.
December 10, 2018
Unprompted review
Excellent fast delivery
December 2, 2018
Unprompted review
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At times the communication could have…
At times the communication could have been clearer, but my item arrived fine and I’m happy with it.
November 26, 2018
Unprompted review
Reply from Art Storehouse
Hi
I'm very happy to hear that you are happy with your ordered item :)
Thank you very much for your feedback around communication, we always try to improve so that is valuable. We focus on having clear information on the website with text and pictures together with emails that are sent out around the order or shipping details. But we know that we can do more and we are continuously working to improve ourselves :)
Have a nice day
Brgds
Mikael
Picture fine delivery poor
Happy with the picture. Not happy with the delivery. Little communication, we waited 4 weeks before hearing anything then told on the Friday it was coming on the Monday and it would arrive during the day anytime.... said no good so rearranged for the following Friday and it failed to turn up after waiting in all day. Not good.
November 26, 2018
Unprompted review
Reply from Art Storehouse
Hi Luke
I can't see what painting you ordered, perhaps it was ordered in someone else name. However normally if you have waited 4 weeks before you hear anything it has been an order for at painting that was on pre-order. If that is the case you can always see the expected delivery time in the product description for the painting.
All paintings that we have on stock is sent out within a couple of days after the order. You are more than welcome to contact me on our customerservice@artstore.house email and I will of course look closer in to this one.
I'm very happy to hear that you are satisfied with your painting, sad to hear that TNT had some challenges with the delivery. Not sure exactly what has happened but they are normally quite accurate with their deliveries.
If you let me know more I will have a closer look.
Have a nice day
brgds
Mikael
Would have no reservations recommending…
Would have no reservations recommending to anyone.
November 19, 2018
Unprompted review
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