Ashimaryhair Reviews 

3,432
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderful product quality, stating that the hair is incredibly soft, beautifully natural-looking, and holds its style exceptionally well. Buyers frequently mention the very fast shipping times and praise the exceptionally helpful support team for assisting with orders smoothly. However, some people mentioned receiving items that were significantly shorter than expected or did not match the original online product description. Consumers also noted occasional delivery troubles where packages were unfortunately left in incorrect locations or encountered minor shipping delays. Reviewers occasionally experienced minor challenges with returns or exchanges when items did not meet their personal preferences.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wigs are exceptionally soft, beautiful, and... See more

Quality

Consumers find quality to be positive, frequently describing the hair as soft, natural-looking, and made from... See more

Order

Reviewers mention positive feedback about order, noting that placing orders is extremely easy and products... See more

Delivery service

Clients share positive opinions on delivery service, highlighting swift shipping times and parcels arriving... See more

Customer service

Customers report positive experiences with customer service, highlighting fast response times and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was excellent! I had ordered the wrong wig and June and the team were amazing, professional yet also very helpful with my replacement. The hair is fab, good quality, no smells and eas... See more

Rated 5 out of 5 stars

This company is amazing they have great customers services & their products are high quality. FedEx kept leaving my products at the wrong house twice but this co steped up and resolved the issue I was... See more

Rated 5 out of 5 stars

This company kept me updated all throughout, even when at times I thought I was going to be scammed as this has happened before when ordering from other companies. The wig arrived well worth the mone... See more

Rated 5 out of 5 stars

Stunning chocolate brown kinky hair. Great service and communication from ordering to delivery. This unit could be a little more dense but otherwise it is lovely, soft, no strange odours and colour e... See more


Company details

  1. Wig Shop

Written by the company

Ashimary Hair, began with a simple belief: Beauty no limits! Everyone deserves to feel confident in their natural beauty. We set out to redefine luxury hair solutions. Today, we blend innovative technology and sustainable practices to empower women worldwide. Our virgin human hair is hand-selected for its durability and silky finish, with full traceability from donor to product. Ashimary proprietary technology ensures heat-resistant, tangle-free extensions for effortless styling.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,432)

1,940 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My order arrived not as pictured and…

My order arrived not as pictured and advertised. I was unhappy with that and the customer service representative was willing to assist but it took long time for responses and I still ended up having to come out of pocket for an exchange that wouldn't have been necessary if my order came as pictured and advertised.

August 17, 2026
Unprompted review
Ashimaryhair logo

Reply from Ashimaryhair

Hi there,
We’re sorry to hear that your order did not meet your expectations and that the exchange process was not as smooth as it should have been. We also apologize for the delay in our responses and understand how frustrating it must have been to wait for assistance while trying to resolve the issue.
We appreciate that you gave our customer service team the opportunity to assist with an exchange. We would also like to review the additional cost you mentioned and the circumstances of your case to see how we can better address your concerns.
Please contact us at wecare@ashimaryhair.com with your order number and mention your Trustpilot review. Our team will look into the case carefully and do our best to provide an appropriate solution.
Thank you for your feedback and for giving us the opportunity to improve.
Best regards,
Ashimary Hair

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Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Ashimary Hair’s customer service so far. Evelyn has been very helpful, patient and attentive in helping me with my custom colour and styling request. Communication has been excellent, and I really appreciate the care she has taken to make sure she understands exactly what I want.

I’m looking forward to receiving my hair, and I’ll definitely come back to update my review once it arrives. Thank you, Evelyn, for the great customer service! ❤️

August 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Adorable

My wig is beautiful as expected and I don't have any complain whatsoever. I can't wait to rock it. The delivery service was great too.

August 17, 2026
Unprompted review
Rated 2 out of 5 stars

This wig is nothing like described

This wig is nothing like described

August 17, 2026
Unprompted review
Ashimaryhair logo

Reply from Ashimaryhair

Hi,
We’re sorry to hear that the wig did not match your expectations. We always aim to ensure our products are accurately represented, so we’d really like to understand what seemed different from the description.

Unfortunately, we’re unable to locate your order based on the information available in this review. Could you please contact our customer service team with your order number and, if possible, some photos of the wig you received? We’ll be happy to look into this and work with you toward a proper solution.

Thank you for giving us the opportunity to make this right.

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from ashimary,I received 3 of my 4 wigs in less than 5 days.. Wigs were as advertised regarding quality, and the customer service was exceptional!

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

This company kept me updated all…

This company kept me updated all throughout, even when at times I thought I was going to be scammed as this has happened before when ordering from other companies. The wig arrived well worth the money, beautiful wig!!.Will definitely be buying again!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Wig & Great Service

Beautiful, soft, and natural looking wig, exactly as pictured!
Great customer service and super fast shipping.
I’m very happy with my purchase and highly recommend!

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Second time around..

This is my 2nd order.
The first orcer was nothing short of amazing.
I love the hair the fast shipping.
However my 2nd order i am waiting for instructions on how to send them back .
.One of them is to short and the other one is to dark.
I pray all goes well as it has in the past.

August 21, 2026
Unprompted review
Rated 4 out of 5 stars

The hair is great

The hair is great. Soft and ready to use. No funny smell. Washes and press really nice, no tangling so far. Will definitely try different wigs. Shipping was a bit slow.. but the hair is awesome

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

OMG!! Great wigs

OMG! Ashimary wigs are the best wigs that I have purchased. Their wigs are 100% human, soft, pre-styled, and delivered fast. They have hair tools of good quality, and the price is reasonable. I love the texture of the hair, all the different styles and different lengths. I am a satisfied customer that will purchase more wigs in the future.

August 21, 2026
Unprompted review

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