Atea Danmark Reviews 

Read the fine print in the contract.

Last summer my Mac laptop that I use for work broke and it was 10 days between the time Atea opened the case and when they finally sent someone to my office to fix it. It took them several days to get the part and then they waited at least another day before they gave me an appointment to fix it. I had to call repeatedly and pressure the servicetekniker to do their job.

Now the same laptop is broken again. Atea is claiming that they only made a 2 year service contract with DTU, but DTU (who I trust more) is sure that it is a 4 year service contract. The laptop issue was reported to Atea on Thursday and it will probably be several more days before it gets resolved, so I'm losing at least 4 days of work.

Update: with Gordon's help, it sounds like they will come fix my computer tomorrow - 7 days after the problem started. They had the replacement part this morning, but it appears that they can't do repairs on the same day as receiving the part. It appears that every single step takes a whole working day: (1) convincing them the contract is valid, (2) getting a case number, (3) ordering the part, (4) receiving the part, (5) sending someone to fix the laptop.

Excellent customer service
Excellent customer service. Always very helpful and available.
Big shout out to Marcus Zobbe Noer for his great help and support. He is always there to help answer you questions.
Thank you for support Marcus

After an initial difficulty in reaching through your organization things improved substantially when Account Manager - Atea First
Mark Raaschou Dirienzo took over.
He has been highly supportive with a full Customer focus.
All necessary coordination and ordering for works needed in our Copenhagen Office were efficiently handled.
Mauricio Cardona
IT Manager North Europe
AIR FRANCE KLM

Even as a part of a corporate agreement, it does not work! Three times have sent my phone for reparation and at the very end they managed to loose my phone and say that they did not receive it, while the label for return was presented by them. Very slow and unprofessional.

The good that I have purchased through atea were received with a 2 week delay - where I was not notified regarding delay in the delivery. Furthermore, when enquirening about the status the customer service was not able to provide any status or estimate of the delivery

One of the goods I purchased had a manufacturer defect. These had to be sent back to atea. This has been in processing for 10 days during which I was not able to get a clear status on my case.
will not recommend this

Tried to order without registration 4 times and all orders got "lost". So I registered and still couldn't order anything using fininacering even though when I ordered without registration I passed the credit check. Was told that my "account manager" would contact me. He eventually did by telling at me over email, had no ideas about the offers and had the cheek to talk to me with exclamation marks ! I have NEVER been treated so badly by a B2B Company. The customer service is no better, the constantly promise to email me back but never do. I have wasted a lot of time with this company. Avoid at all costs.