Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
Efficient and professional Service
Pleasant young man who explained the problems and cost involved with repair against replacement. No pressure either way, presented both sides. Clean, tidy, polite engineer who knows his job. Carried out the replacement efficiently and professionally.
March 11, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi Jan
Thank you very much for the kind review. The engineer who attended is our latest recruit, so this will mean a huge amount to him.
Kind Regards
Atlantis Water Treatment Ltd
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Very efficient
Very efficient, respectful of property, polite and friendly
March 10, 2021
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much Lynne, it is greatly appreciated
we called upon this company to service…
we called upon this company to service our water softener and they were very responsive and carried out the service the same day as they had had a cancellation so we were very lucky
February 10, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi Angela
Thank you ever so much for taking the time to live such a lovely review.
Kind Regards
Atlantis Water Treatment
My 6 year old Atlantis210 developed a…
My 6 year old Atlantis210 developed a very slight leak. Having spoken To Mark in their servicing department and offered either some replacement seals or a service engineer, I decided on the former option and received the required parts the following day. Mark talked me through the very simple procedure (only screwdriver required) and within 5 minutes the problem was resolved. What a pleasant, helpful and thoroughly professional company to deal with.
February 5, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi James
Thank you for your kind review. I will pass this onto Mark who will be most pleased.
Kind Regards
Atlantis Water Treatment Ltd
Excellent service
January 28, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi Brian
Thank you! That's lovely to hear
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Reply from Atlantis Water Softeners
Hi Beatrice, many thanks for your lovely feedback
Been using this company for at least 14…
Been using this company for at least 14 years and always give a prompt reliable service. Always trust them to do what's best to keep the equipment in first class working order.
October 23, 2020
Unprompted review
Reply from Atlantis Water Softeners
Thank you. We aim to provide a 5* service for the next 14 years and beyond.
Excellent customer service
Jane Chance , the Atlantis contact person was very helpful, and my dealings with Atlantis have been a very good experience .They have supplied a refurbished unit that I have installed and is running perfectly.
October 16, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello David
Thank you ever so much for taking the time to leave such a positive review. I will pass the message onto Jane who I know will be most pleased.
Atlantis
Quick response from Atantis when called…
Quick response from Atantis when called to a fault with my water softener. James attended to the fault he was very polite and helpful. Fault now fixed.
October 15, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi Derek. Thank you for your review. I'm glad we were able to help swiftly and efficiently
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Engineer carried out work…
Engineer carried out work satisfactorily
No problems
October 14, 2020
Unprompted review
Reply from Atlantis Water Softeners
Thank you Bryan, very much appreciated
Excellent company, products & aftersales service.
We have had an Atlantis water softener for almost 30 years. It works extremely well and is cost effective. We do not need to replace our washing machine or dishwasher very often and our water always lathers up well. The after sales service from Atlantis is first class. Their office staff and service engineer are really helpful and thorough. I would highly recommend this company.
October 6, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Terry
Thank you very much. We take great pride in the products we produce and the service that we offer, so it's really great to hear that it doesn't go unrecognised. Thanks again.
Kind Regards
Atlantis Water Treatment Ltd
Call Out to Park House, Edwardstone - 29 Sep 20
Steve (not his Manager!) was on time, wearing the right covid kit, attentive and professional. Many thanks.
September 30, 2020
Unprompted review
Reply from Atlantis Water Softeners
Good Afternoon
Thank you so much for taking the time to leave such positive feedback. I will pass the message onto Steve, who I know will be very pleased.
Kind Regards
Atlantis Water Treatment Ltd
Very Professional
The young man was polite and informative in explaining the problem. Well done!
September 3, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Martin.
Thank you so much. I will pass your feedback on to the engineer, who I know will be most pleased.
Kind Regards
Atlantis Water Treatment Ltd
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Totally satisfied with installation
Totally satisfied with installation, engineer efficient and polite
August 27, 2020
Unprompted review
Reply from Atlantis Water Softeners
Thank you Janet, we really appreciate your kind words.
Wow what a amazing company and used for…
Wow what a amazing company and used for the second time , no job too small for them to do at a very busy time and with covid about ,
Highly recomended and prompt service
Regards
James
August 18, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi James
Thank you for the great review. We are always more than happy to help, and hope to see you again in the future.
Kind Regards
Steve
Fantastic product and service
Fantastic product and service. I purchased model aT210 years ago and was very happy with how simple it was to use. Then it stopped working and COVID 19. So no soft water - with three bathrooms to clean!
Today I phoned Atlantis and spoke to Jane. She asked for photos of installation and rang me back very promptly. Somehow the by-pass valve had been turned the wrong way. 90 degree turn and bingo! All working. Now that's service for you.
If it hadn't been that easy they would have arranged to have the softner picked up, fixed and by courier as we are out of their service area. I don't think you can ask for better service. Thank you Atlantis and all your staff. Thank goodness you've managed to weather the COVID horrific distruption for so many businesses.
July 29, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello William
Thank you so much for your really kind words. I will pass this on to Jane who will be over the moon with your feedback. It certainly is a challenging time at present but we are coming through it thanks to all of our customers, and reviews like this certainly help massively, so we do really appreciate that you have taken the time to do this. Thank you!
An excellent service
An excellent service provided by the Atlantis Water Softeners engineer when he visited to repair and service our water softener, extremely efficient and very reasonably priced, and he also took great care to be Covid safe
July 25, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi
Thank you very much for leaving such a lovely review. It's a very challenging time to be working at present and we're so happy we are still able to deliver the levels of service that we aim for.
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Engineer Steve was very professional…
Engineer Steve was very professional and thorough, explaining everything to us who had never had a water softener before. Machine was fully serviced and the necessary parts replaced. 100% happy with the visit.
Subsequently went to the Haverhill depot to buy salt. Competitively priced but the elderly man in the workshop would benefit from customer liaison training!
July 25, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi John
Thank you for taking time to leave such a top review. I will pass the message on to Steve, he will be pleased. I do apologise on behalf of the company if any offence was caused on your visit to purchase salt.
Exceptional technical support
I have an old AT210 water softener that had developed a fault. Mark Edge provided knowledgeable technical support offering advice and patiently taking me through diagnostic checks over the phone that enabled me to troubleshoot the issue and get the softener working again. Would not hesitate to use Atlantis again.
July 23, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Julian
Thank you for your kind words. I will pass your gratitude onto Mark, who I know will be very pleased.
Highly Recommended - 1st class service
First class sevice from start to finish. Excellent in office then engineer was just superb. Highly recommended for all aspects of water softeners.
July 22, 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Colin
Thank you very much for taking the time to leave such a great review.
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