Audio Affair Reviews 

6,457
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and wonderful product quality, noting that delicate audio items always arrive promptly and are securely well-packaged. Consumers also appreciate the competitive pricing across various audio supplies alongside incredibly helpful staff members who consistently provide great technical advice and ongoing support. However, some people mentioned occasional issues with tracking order updates or receiving completely incorrect items that required extra time sorting out. A few reviewers also experienced unexpected delivery delays, communication difficulties, or general frustrations regarding product availability and stock information displayed on the website.

What people talk about most

Product

Customers had positive experiences with product, noting they are genuine and offered at a good price. Many... See more

Delivery service

Clients share positive opinions on delivery service, noting that shipping is fast and items generally arrive... See more

Service

Consumers find service to be positive, highlighting quick delivery and helpful support. Reviewers frequently... See more

Price

Reviewers mention positive feedback about price, highlighting competitive and fair costs compared to other... See more

Staff

People report positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some Gallo Acoustic speakers on the Thursday; had an email on the Friday stating item may take a day or 2 to get back in stock and apologised for the delay. Item was delivered 4 days later,... See more

Rated 5 out of 5 stars

My order of The Beach Boys’ Pet Sounds on Analogue Productions arrived safely and in good time via DPD. The record was in perfect condition as had been well protected by good packaging. I would buy... See more

Rated 5 out of 5 stars

I've had 3 orders inside a month since discovering Audio Affair and will buy from them again. Excellent website with a huge range of goodies from the mundane to mind boggling (for me anyway) and in... See more

Rated 5 out of 5 stars

My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store

Written by the company

Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.

Written by the company

Free UK Delivery
On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
Hi-Fi Specialists
Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
0% Finance Available
On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
Secure Online Ordering
Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,457)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and great service from Audio Affair

We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful in keeping us updated at every stage. I would heartedly recommend Audio Affair for their professional and friendly approach, and will happily use them again in the future.

February 4, 2026
Rated 5 out of 5 stars

Premium product, quick delivery

I have been trying to source a pair of premium headphones, the issue is finding items in stock. It appears to be all the rage these days for a company web site to say 'in stock', but not finish the line by saying, 'at the manufacturer'. A quick call with Joey verify they had 'hands on' and they arrived as promised next day delivery. The only thing I could mark down was opening times, the internet holds numerous sites saying they are open on Saturdays, they aren't. For me, it needs clarification.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good - goods delivered in good time, was good value and arrived in excellent condition.

January 30, 2026
Rated 5 out of 5 stars

Prompt and Efficient Service

I ordered a stylus to upgrade my existing one from Audio Affair and the order was promptly processed and delivered without any issues. I would be happy to order from them again.

February 5, 2026
Rated 5 out of 5 stars

The product I purchased was the AT607a …

The product I purchased was the AT607a stylus cleaner. Used this for many years.
Price was very competitive and included postage which was a bonus.
Have purchased a number of items for my turntable etc.
Easy web site to navigate, clear delivery details. Would really recommend this company.

February 5, 2026
Rated 5 out of 5 stars

Replacement stylus.

Had the Ortofon 20 stylus that I was after & was delivered to me very quickly.
Good communications.
Very pleased with Audio Affair, would definitely use them in future & would highly recommend them to anyone.
Thank you.

January 28, 2026

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