AusFF Reviews 

293
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient, professional, and flexible service, often highlighting the ease and convenience of shipping goods internationally. Many people appreciate the fast and reliable delivery, noting that packages arrive timely and safely, frequently with clear updates and excellent communication throughout the process. Reviewers also commend the helpful staff and the valuable options like package consolidation, making the overall experience very positive and leading many to recommend the service. However, some customers also noted initial apprehension or difficulty navigating the website as first-time users.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently reporting smooth, easy, and... See more

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the service is easy to set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an order from Australia going to Japan, and they were so super professional in the reciept and handling of my packages, even when my packages came in batches. They are always ready to jump on a ca... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what to expect with using AusFF for a package - the service seemed legit, but I couldn't be sure, and their website seems a little dated. But alas, I was able to get something shipped fr... See more

Company replied

Rated 5 out of 5 stars

AusFF has been a blessing for me especially living in the central pacific where it is really hard to purchase goods even though shops provide international shipping which can be quite expensive for me... See more

Company replied

Rated 5 out of 5 stars

I have used AusFF services numerous times and have *never* experienced any issues. They are extremely reliable and easy to get ahold of. If you have any questions, they are very responsive.


Company details

  1. Logistics Service

Written by the company

Looking for Mail Forwarding or Logistic Service small or big from Australia look no further than AUSFF.com.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(293)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ausff.com.au is very good mail forwarding

Ausff.com.au is very good mail forwarding company. Very fast, easy and secure receiving and shipping mails and parcels. Highly recommend.

February 1, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you so much for your feedback. We’re truly grateful for your trust and glad to hear you had a positive experience with our service. Our team works hard to provide reliable shipping, clear communication, and helpful support, and it means a lot to know it’s appreciated. We look forward to assisting you again from www.ausff.com.au

Advertisement
Rated 5 out of 5 stars

good assistance

March 7, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you so much for your feedback. We’re truly grateful for your trust and glad to hear you had a positive experience with our service. Our team works hard to provide reliable shipping, clear communication, and helpful support, and it means a lot to know it’s appreciated. We look forward to assisting you again from www.ausff.com.au

Rated 5 out of 5 stars

I'm so impressed with AusFF!

Their customer service has been really pleasant and competent. I think I must have asked them a thousand questions and they have answered everything patiently. Their website is straight forward and easy to use.

Their service is pretty quick and efficient. My package showed up on their system less than an hour after I got the delivery notification from AusPost. A couple of days later I received a pre-delivery photo and then the package was shipped. Today I got the package in perfect shape.

In terms of shipping services, they offer all the major ones so you can choose whichever works best for you.

What really baffles me is the few reviews that had mentioned the costs being high. This is not the case at all. Ausff is charging very little for their own services, and as for the shipping costs, that's each shipping service's prerogative. A direct quote from DHL, Fedex or any of the rest of them shows the same price. [I actually checked this.]

All in all I'm very happy I found Ausff and I'd definitely do business with them again.

February 27, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you so much for your feedback. We’re truly grateful for your trust and glad to hear you had a positive experience with our service. Our team works hard to provide reliable shipping, clear communication, and helpful support, and it means a lot to know it’s appreciated. We look forward to assisting you again from www.ausff.com.au

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Quick and easy.
Used many many times and never had an issue

February 9, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Fantastic experience with AUSFF from Canada

Fantastic experience with AUSFF. Desperately wanted a book that was out of stock worldwide other than in Australia, and the bookseller wouldn’t ship outside of Australia and New Zealand. So I cold-called AUSFF, set up an account, and crossed my fingers. To my amazement the book arrived in Canada fewer than two weeks later in pristine condition. Could not have been a smoother or more satisfactory transaction. Thank you!

January 30, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Advertisement
Rated 5 out of 5 stars

Incredible service

Incredible service! My package arrived in the US in just over a week, and I received messages at each stop along the way! I highly recommend AusFF!

January 14, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

I highly recommend AUSFF

I highly recommend AUSFF, they processed my parcel quickly and I received it within 10 days which was great. Hassle free and easy to use.

January 23, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Easy-to-use and Quick.

Easy-to-use, clear communication. Parcel arrived in South Africa in 30 days.

January 3, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Great service

Great service, Recommended !

January 19, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Advertisement
Rated 5 out of 5 stars

Affordable and fast! Highly recommend

The price choices are extremely reasonable. My package was sent promptly too. I was really happy with this service, especially since I had tried another mail forwarding service that I was really unhappy with before. I will use them again and recommend them to others!

January 5, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 4 out of 5 stars

Quick

Great communication, quick service

January 3, 2023
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

I have just used AusFF for the first…

I have just used AusFF for the first time and had a great experience. I used them to purchase an item in Australia and send it to me in New Zealand Trustworthy company, good communication. Highly recommend and will use again.

December 28, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 4 out of 5 stars

I got the package

December 15, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Advertisement
Rated 5 out of 5 stars

Such a great company to do business…

Such a great company to do business with. They make it with and easy to take advantage of exchange rates and purchase from my favorite Australian designers.

December 20, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

The Best Mail Forwarding!

My favourite Australian mail forwarding service. Perfect for parcel consolidation to cut costs on international shipping and lots of choices for couriers.

December 14, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

The experience was great

The experience was great. I got responses to all my queries on time and the team kept me informed always

December 3, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Incredible service with outstanding…

Incredible service with outstanding notification and prompt shipping!
I recently learned of forwarding services that serve other countries, and I had my eye on something I wanted to purchase but wasn't offered to the USA. I was told about freight forwarding services, and I ran a search and read reviews for AUSFF. There were countless reviews on several sites of overwhelming satisfied customers who had many great things to say about their experiences with AUSFF's services. I immediately had confidence in this company and pulled the trigger on placing the order. I received the mailing address immediately, and I was able to make the purchase within minutes of signing up. The same day the item was delivered to/received by AUSFF I was notified via email, and I submitted my choice in shipping speed AND courier service. They offer extremely reasonable prices on the final leg of shipment as well. No surprise fees or hoops to jump through. Make sure when placing an order to include the special alphanumeric code they provide you when you create an account; this is what helps AUSFF quickly and efficiently get your package to you. I placed this code in address line 2 when I placed the order with the vendor. I chose a one-time service which was being offered at no cost for a promotion, but regular cost for this is only $5. You can't beat that, in my opinion. The terms are simple, cut and dry. The day I paid for the final shipping cost, I also received a confirmation email with the tracking number. To say I am impressed would be an understatement. I had no idea how easy this could be! I can't speak on other companies, but I won't be needing to look into that as I will be using AUSFF for all my freight forwarding needs. I am blown away, and I hope that this review can instill confidence for anyone needing assurance that their goods are in the best hands possible!

November 23, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Advertisement
Rated 5 out of 5 stars

Reliable and quick service

November 12, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Easy and Trustworthy

I’m so glad I found AusFF - they make the entire process so easy to use! I read the reviews before using their services, and I wholeheartedly recommend them. 5 stars all the way!

November 3, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

nice experience

September 15, 2022
Unprompted review
AusFF logo

Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look