AusFF Reviews 

293
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient, professional, and flexible service, often highlighting the ease and convenience of shipping goods internationally. Many people appreciate the fast and reliable delivery, noting that packages arrive timely and safely, frequently with clear updates and excellent communication throughout the process. Reviewers also commend the helpful staff and the valuable options like package consolidation, making the overall experience very positive and leading many to recommend the service. However, some customers also noted initial apprehension or difficulty navigating the website as first-time users.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently reporting smooth, easy, and... See more

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the service is easy to set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an order from Australia going to Japan, and they were so super professional in the reciept and handling of my packages, even when my packages came in batches. They are always ready to jump on a ca... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what to expect with using AusFF for a package - the service seemed legit, but I couldn't be sure, and their website seems a little dated. But alas, I was able to get something shipped fr... See more

Company replied

Rated 5 out of 5 stars

AusFF has been a blessing for me especially living in the central pacific where it is really hard to purchase goods even though shops provide international shipping which can be quite expensive for me... See more

Company replied

Rated 5 out of 5 stars

I have used AusFF services numerous times and have *never* experienced any issues. They are extremely reliable and easy to get ahold of. If you have any questions, they are very responsive.


Company details

  1. Logistics Service

Written by the company

Looking for Mail Forwarding or Logistic Service small or big from Australia look no further than AUSFF.com.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(293)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended

Even though i couldnt get verified they sent out my parcel after i paid for it.
Will use them again in the future.

PS I dont see why they need to verify people thats abit too much even if its too stop from fraudelent use. There are other ways that are less annoying.

Anyways Highly recommended.

August 30, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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Rated 5 out of 5 stars

Used the service for the first time to…

Used the service for the first time to have some electronics items shipped that I could only find in Australia

The service has been phenomenal. Fast responses provided via whatsapp and a very easy to use website

August 24, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

This site has given me the freedom to…

This site has given me the freedom to freight my products from anywhere in the world. I strongly recommend them for anyone who's country are not listed in the shipment list of eBay and Amazon.

August 23, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

My 3rd experience

Very nice company! They really care and go out of their way to help! Whenever they can, they consolidate the packet to make it available for cheaper post routes and whenever they can, they upgrade your shipment to a faster carrier as it happened this time that my 3rd packet arrived via DHL and trust me I know how much that would have cost if I had ordered it! THANK YOU AUSFF!!!

August 17, 2022
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Easy and very satisfying

Good communication, easy to use the service, very satisfied about my experience with Ausff

August 3, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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Rated 5 out of 5 stars

Fast, reliable service

I've used this service to freight forward a few items that were not available here in the US. These guys have always been fast and easy to use. Their online portal is user friendly and straight forward. I highly recommend them for your forwarding needs

July 24, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

My first package has been processed

My first package has been processed. The process of forwarding from Australia has never been easier.

June 9, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Happy returning customer

I have been using their services multiple times now and I am always 100% satisfied. It is affordable & quick. I would recommend their services to anyone.

May 17, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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Rated 5 out of 5 stars

AusFF offers a good service!

AusFF offers a good service. This is exactly what I need, which is a local Australian address to receive my important hard copy letters.

I wish postage fees can be lower, but it is overall reasonable.

AusFF offers an actual local Australian mailbox address, not a PO Box, so it is a crucial advantage. Besides that, unlike a PO Box, I can maintain my AusFF account from overseas without any issues.

I have used the AusFF service for a few years, and the address that they give me remains the same (no change), which is excellent!

AusFF offers its customers the flexible choice to choose between scanning letters and physically forwarding them to an overseas address. If I want to forward multiple letters, I can use AusFF's service to consolidate the mails to one package (AusFF charges fees if there are many mails), and the price of shipping a consolidated package (including multiple letters) is the same (or slightly more expensive) as a package with a single letter.

It will save costs for customers. For example, if they have 5 letters, they can consolidate them into 1 package, post only 1 package (not 5), and only have to pay shipping costs for 1 package, not 5.

April 19, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Great

Great,Thank you so much

April 7, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Nice

Simple, transparent and reliable service.

April 6, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Always fast reliable cost effective…

Always fast reliable cost effective service. This time super speedy delivery across the ditch.

March 28, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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Rated 5 out of 5 stars

Very convenient and excellent service

Very convenient and excellent service, reasonable pricing and offers opportunity to purchase online from outlets that do not ship to Fiji directly.

March 20, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Very effect service

Very effect service. Used before to ship to the UK. Excellent customer service and very easy to navigate. Will definitely use again.

March 19, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Very Reliable and easy to use. Thanks so much for all.

March 16, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

So far 10/10 couldn't be happier, will update when package arrives!

Very simple system to use. They consolidated multiple packages for me and shipped with a very good rate to Canada! It's only been a few days since the package shipped so I will update once it arrives. 10/10 service so far! They've been very communicative with emails and package information at every step of the way. Very happy so far with my first experience using a FF company.

Zac

February 24, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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Rated 5 out of 5 stars

Really impress how they work

Really impress how they work. Customer service is A1! Once they received the package they will instantly ship itto you. Im very happy that i chose ausff. Thanks for the help!😊

February 22, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

From AUS/NZ to GERMANY = Success

I was awaiting two packages, one from from NZ and one from Australia. Everything arrived within the given time frame and most importantly in a good shape (also thanks to the repackaging by AusFF).
Communication with AusFF was also very positive.
My only frustration: DHL-Express that was assigned by AustraliaPost to take over the last part of the delivery here in Germany (no useful tracking of the delivery, no information about additional payments e.g. customs, an additional "you're gonna pay it anyway, because it is from Australia" fee created by them etc.) - but that is something AusFF has nothing to do with.

Bottom line: Thanks for the great job! (thumb up)

February 12, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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